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Case Study - Largest Scandinavian Airline

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Drove efficiency and cost savings via seamless process transformation.

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Case Study - Largest Scandinavian Airline

  1. 1. PROCESS IMPROVEMENT leads to significant results and growth. CASE STUDY Case-1032
  2. 2. The largest Scandinavian airline. ABOUT THE CLIENT Case-1032 © 2017, Sutherland Global, Inc. All rights reserved.
  3. 3. THE CLIENT CHALLENGE Our client sought a partner to help reorganize existing operations while they underwent a companywide restructuring mandate. Retain HIGHLY TENURED EMPLOYEES Upgrade TECHNOLOGY PLATFORMS Enable UNIFIED COMMUNICATIONS Case-1032 © 2017, Sutherland Global, Inc. All rights reserved.
  4. 4. The Sutherland Transformation Seamless transition with zero down time Technology platforms and tools implemented Adherence to European compliance directives Case-1032 © 2017, Sutherland Global, Inc. All rights reserved.
  5. 5. PARTNERSHIP RESULTS SUTHERLAND + THE LARGEST SCANDINAVIAN AIRLINE IMPROVEMENT IN SERVICE LEVELS REDUCTION IN ABANDONED CALLS INCREASE IN SALES +10% 10% 15% Case-1032 © 2017, Sutherland Global, Inc. All rights reserved.

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