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Tracing the Path from Ad to Purchase

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A hotel client was seeing ad conversions in terms of clicks, lead activity and rooms booked, but they couldn't attribute which marketing activity was producing the actual bookings. This case study shows how having a greater understanding of the customer's path to purchase can help clearly attribute which activities drive actual room bookings.

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Tracing the Path from Ad to Purchase

  1. 1. TRACING THE PATH FROM AD TO PURCHASE MORGAN & CO. CASE STUDY 2017
  2. 2. SITUATION A hotel client�was seeing ad conversions in terms of clicks, lead activity and rooms booked, but they couldn't attribute which marketing activity was producing the actual bookings. This was negating the impact of campaigns and driving the Cost Per Acquisition up.
  3. 3. IMMEDIATE OBJECTIVES Implement a conversion tracking pixel to follow the�target audience's journey from ad-to-booking 01 Test and evaluate new ads using OTA's and travel sites to determine ROI vs. typical campaigns 02 Find out how the booking engine on the hotel site was reporting landing page activity and bookings 03
  4. 4. OUR STRATEGY With a better understanding of the booking engine and the newly implemented conversion tracking pixel in place, we were able to start testing ads�to see actions of users in real time.
  5. 5. CONVERSION TRACKING Once we had a clear picture of how people were interacting with the ads and website booking engine, we launched�a three-month campaign through Expedia and TripAdvisor to put our new conversion plan to the test.
  6. 6. OVERALL RESULTSOVERALL RESULTS 4.6:1 1,344 ROI Room Nights Booked 672 Conversions 7,177 Website Visits 3.27 Pages per Visit At the end of the campaign, we could clearly attribute which activity drove actual room bookings. Having a greater understanding of the customer's path to purchase allowed� us to optimize the campaign for incredible results.
  7. 7. THANK YOU! FOR QUESTIONS AND COMMENTS, EMAIL US AT�INFO@MORGANANDCO.COM

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