Flattening World for Deaf/HOH Consumers and Professionals


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Brief presentation that accompanies my white paper write up on "Flattening World for Deaf and Hard of Hearing Consumers and Professionals">

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Flattening World for Deaf/HOH Consumers and Professionals

  1. 1. Flattening World for Deaf / Hard of Hearing Professionals December 16, 2009 By: Donald L. Moore MooreDLM@Gmail.Com http://prosumertech.blogspot.com
  2. 2. Outline Overview Technological Advances The Population Segment Communication Tools Available Examples of Technology Use in the Workplace Examples of Off-Line Technologies Benefits to Deaf/hoh Consumers Serving this Population Segment Closing Remarks Share Blog Entry / Presentation About the Author Disclaimers
  3. 3. Overview Flattening World for Deaf/HOH Consumers and Professionals New technologies help level the playing field with communications at work and for communications. Flattening world is happening across many population segments. But deaf/hoh often not mentioned or overlooked.
  4. 4. Technological Advances Many advances in communications in the last ten years Many technologies available and affordable for both home and work use Internet, high-speed connections, and wireless devices and services has been the key to new products and services
  5. 5. Deaf/HOH Population Segment 26 Million deaf/hoh consumers within the U.S. Increasingly diverse workforce and aging population 278 Million worldwide Contribute an Estimated $300 billion to U.S. economy each year Companies should continue to make efforts to better serve this population segment – attract and retain customers
  6. 6. Communication Tools Available TTY/TTD (aging technology) Internet Relay Video Relay Services (VRS) Email, SMS and wireless Video Remote interpreting (VRI) Web / Mobile Apps (fairly new) Internet and Intranet Sites
  7. 7. Examples of Technology Use in the Workplace Video phones / video relay services – conference calls, webinars, person to person calls Voice to text or signed messages via use of relay services Email, SMS, and Instant Messaging ideal for interoffice and mobile communications Various Off-Line Technologies available
  8. 8. Examples of Offline Technologies Use of PowerPoint Note takers LCD Monitors (like those found in airports) In presence sign language interpreters Printed outlines / transcripts
  9. 9. Benefits to Deaf/HOH Consumers More independence and less reliance on others for communications and exchange of information More inclusion for meetings and conferences Help with career advancement and office communications
  10. 10. Serving this Population Segment Make products, services and visitor / public centers accessible Caption & subtitle shows and videos Provide subtitles on other media devices Create web / mobile applications to convey information Provide other forms of notification such as LED lights, subtitles, vibrations and motion detection
  11. 11. Closing Remarks Encourage hiring of deaf / hoh professionals On the job accommodations usually minor less than $1,000 Increase diversity of executive level and board positions with deaf/hoh participants to help address unique needs of your customers Recognize that Sign Language interpreters are no different than foreign language interpreters
  12. 12. Share Blog Entry / Presentation Share this blog entry and presentation as long as its properly cited Citation: By: Donald L Moore Email: mooredlm@gmail.com Blog: http://prosumertech.blogspot.com Blog Entry: http://prosumertech.blogspot.com/2009/12/flattening-world-for-deaf-hard-of.html
  13. 13. About the Author Donald L Moore is an Information Technology professional and technology blogger. He has a Masters from the University of Maryland University College, and a Bachelors from Gallaudet University
  14. 14. Disclaimer The views represented in this presentation are of my own and do not reflect my employer or any company directly. No compensation was received for writing and publishing this blog entry and presentation. This was created at my own initiative for continued improvement in communication technologies and advocacy for full employment of deaf and hoh members of this population segment.
  15. 15. The End