Xl World Company Profile English 2009 Noref

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XL World is one of the leading outsourcing providers in eastern Europe.

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Xl World Company Profile English 2009 Noref

  1. 1. Company Profile Multilingual Outsourcing Services from Eastern Europe
  2. 2. <ul><li>Our mission is to be a reliable partner for our customers offering cost-effective services from near-shore locations, using advanced technologies and qualified personnel. </li></ul><ul><li>Areas of expertise: </li></ul><ul><ul><li>Multilingual Contact Centre </li></ul></ul><ul><ul><li>Business Process Outsourcing </li></ul></ul>Your Multilingual Outsourcing Partner
  3. 3. Multilingual Support Scenarios Multi-country Complex Management High Cost In-shore Multilingual Centralized Management High cost for relocation of native speakers               Off-shore Multilingual Centralized Management Off-shore costs    
  4. 4. Close to Your Clients <ul><li>1.000 employees </li></ul><ul><li>Service Centers in Romania </li></ul><ul><ul><li>Iasi (Headquarter) </li></ul></ul><ul><ul><li>Oradea </li></ul></ul><ul><ul><li>Bacau </li></ul></ul><ul><li>Service Center in Albania </li></ul><ul><ul><li>Shkoder </li></ul></ul><ul><li>Sales Offices </li></ul><ul><ul><li>UK: London </li></ul></ul><ul><ul><li>Italy: Milano, Modena </li></ul></ul>
  5. 5. Wide Range of Outsourcing Services <ul><li>Application/Form Processing </li></ul><ul><li>Accounting </li></ul><ul><li>Back-Office support </li></ul><ul><li>Credit Collection </li></ul><ul><li>IT Support </li></ul><ul><li>Telesales </li></ul><ul><li>Contact Validation and List Building </li></ul><ul><li>Lead Generation </li></ul><ul><li>Appointment Setting </li></ul><ul><li>Market Research </li></ul><ul><li>Help Desk </li></ul><ul><li>Technical Support </li></ul><ul><li>Orders/Bookings </li></ul><ul><li>IVR </li></ul>BPO Telemarketing Customer Care
  6. 6. Reliable Partner for Demanding Clients <ul><li>Technology </li></ul><ul><ul><li>Redundant fiber connections to the Internet </li></ul></ul><ul><ul><li>SIP VOIP (Voice Over IP) infrastructure </li></ul></ul><ul><ul><li>Web-Based Call-Center applications </li></ul></ul><ul><li>Security </li></ul><ul><ul><li>Separate VLANs for each client </li></ul></ul><ul><ul><li>Direct, dedicated connection or VPN </li></ul></ul><ul><ul><li>Firewall, Content filter, IDS </li></ul></ul><ul><ul><li>Security guard 24x7, access tracked with badges, CCTV </li></ul></ul><ul><li>Availability </li></ul><ul><ul><li>Disaster Recovery and Business Continuity Plans in place </li></ul></ul><ul><ul><li>All critical systems are redundant for maximum availability </li></ul></ul><ul><ul><li>Diesel generator for power backup </li></ul></ul>
  7. 7. Why XL World <ul><li>Strategic locations: </li></ul><ul><ul><li>Cost savings </li></ul></ul><ul><ul><li>Easy to reach from all main European markets </li></ul></ul><ul><li>Qualified multilingual agents with excellent mastery of languages </li></ul><ul><ul><li>14 languages supported - English, Italian, French, Spanish, German, Romanian, Hungarian, Russian, etc. </li></ul></ul><ul><li>Increased efficiency </li></ul><ul><ul><li>Manage your pan-European or Global customer services from a centralized location - Reduce management costs </li></ul></ul><ul><li>State of the art Infrastructure </li></ul><ul><li>Fully developed process-oriented organization </li></ul><ul><li>Demonstrated Experience – Trusted partner of leading companies </li></ul>

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