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All the little things
Wim Janssens - User Experience Architect
http://joshpelton.com/blag/?p=213
TIP: Warnings are NOT a design solution
http://imgur.com/4DTgNq5
TIP: Cleverness is in the concept, not in the execution

http://www.fastcodesign.com/3021554/innovation-by-design/hey-desi...
"Design should not dominate things. Not dominate
people. It should help people“
Dieter Rams
HUMAN DETAILS
MICROCOPY
DELIGHTERS
HUMAN DETAILS
MICROCOPY
DELIGHTERS
“Back then, people weren't
comfortable with technology. If
you're scared of something, then you
won't touch it."
Jony Ive
Slide over koffer openen met voet

http://www.groenlicht.be/2011/11/18/opvolger-ford-kuga-in-los-angeles-voorgesteld/
http://tweakers.net/reviews/329
9/4/android-44-kitkat-flinkeupgrade-op-alle-vlakkenslimmere-dialer-en-bijgewerktesysteem-a...
TIP: Know the technology
Gmail error message
I've learned that people will forget what you said,
people will forget what you did,
but people will never forget how you ...
Copywriting

http://www.huffingtonpost.com/2013/05/03/apology-flowers-sign-at-florist_n_3208741.html
HUMAN DETAILS
MICROCOPY
DELIGHTERS
http://i.imgur.com/ZqF27gL.jpg
SQUIRT
“I want to squirt you a picture of my
kids. You want to squirt me back a
video of your vacation. That's a
software ...
http://insideintercom.io/whats-in-a-name/
TIP: You don’t need to invent error messages
HUMAN DETAILS
MICROCOPY
DELIGHTERS
VIDEO: Spinal Tap – These go to eleven

http://www.youtube.com/watch?v=4xgx4k83zzc
TIP: reward your users with a little bit of fun. A
smile can go a long way.
TIP: Add something extra, but don’t get in the way
Nancy - Thanks for your order with CD Baby!
Your CDs have been gently taken from our CD Baby shelves with sterilized conta...
https://twitter.com/Damientg/status/401757893948489728/photo/1
UX != UI
USERS ARE HUMAN
SPEAK NORMAL
DELIGHT PEOPLE
STAY AT IT!
THANKS!
@wjanssens
All the small things - Wim Janssens, User Experience Architect (Monkeyshot)
All the small things - Wim Janssens, User Experience Architect (Monkeyshot)
All the small things - Wim Janssens, User Experience Architect (Monkeyshot)
All the small things - Wim Janssens, User Experience Architect (Monkeyshot)
All the small things - Wim Janssens, User Experience Architect (Monkeyshot)
All the small things - Wim Janssens, User Experience Architect (Monkeyshot)
All the small things - Wim Janssens, User Experience Architect (Monkeyshot)
All the small things - Wim Janssens, User Experience Architect (Monkeyshot)
All the small things - Wim Janssens, User Experience Architect (Monkeyshot)
All the small things - Wim Janssens, User Experience Architect (Monkeyshot)
All the small things - Wim Janssens, User Experience Architect (Monkeyshot)
All the small things - Wim Janssens, User Experience Architect (Monkeyshot)
All the small things - Wim Janssens, User Experience Architect (Monkeyshot)
All the small things - Wim Janssens, User Experience Architect (Monkeyshot)
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All the small things - Wim Janssens, User Experience Architect (Monkeyshot)

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De beste ervaringen zijn die waarvan je eigenlijk niet beseft dat ze zo goed zijn. Wim spreekt over mentale modellen, aandacht voor details en de nauwe band tussen design en technologie. En soms is design niet wat je denkt dat het is …

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All the small things - Wim Janssens, User Experience Architect (Monkeyshot)

  1. 1. All the little things Wim Janssens - User Experience Architect http://joshpelton.com/blag/?p=213
  2. 2. TIP: Warnings are NOT a design solution
  3. 3. http://imgur.com/4DTgNq5
  4. 4. TIP: Cleverness is in the concept, not in the execution http://www.fastcodesign.com/3021554/innovation-by-design/hey-designers-stop-trying-to-be-so-damned-clever
  5. 5. "Design should not dominate things. Not dominate people. It should help people“ Dieter Rams
  6. 6. HUMAN DETAILS MICROCOPY DELIGHTERS
  7. 7. HUMAN DETAILS MICROCOPY DELIGHTERS
  8. 8. “Back then, people weren't comfortable with technology. If you're scared of something, then you won't touch it." Jony Ive
  9. 9. Slide over koffer openen met voet http://www.groenlicht.be/2011/11/18/opvolger-ford-kuga-in-los-angeles-voorgesteld/
  10. 10. http://tweakers.net/reviews/329 9/4/android-44-kitkat-flinkeupgrade-op-alle-vlakkenslimmere-dialer-en-bijgewerktesysteem-apps.html
  11. 11. TIP: Know the technology
  12. 12. Gmail error message
  13. 13. I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya Angelou
  14. 14. Copywriting http://www.huffingtonpost.com/2013/05/03/apology-flowers-sign-at-florist_n_3208741.html
  15. 15. HUMAN DETAILS MICROCOPY DELIGHTERS
  16. 16. http://i.imgur.com/ZqF27gL.jpg
  17. 17. SQUIRT “I want to squirt you a picture of my kids. You want to squirt me back a video of your vacation. That's a software experience.” http://blog.seattlepi.com/microsoft/2006/11/20/zune-squirts-apparently/
  18. 18. http://insideintercom.io/whats-in-a-name/
  19. 19. TIP: You don’t need to invent error messages
  20. 20. HUMAN DETAILS MICROCOPY DELIGHTERS
  21. 21. VIDEO: Spinal Tap – These go to eleven http://www.youtube.com/watch?v=4xgx4k83zzc
  22. 22. TIP: reward your users with a little bit of fun. A smile can go a long way.
  23. 23. TIP: Add something extra, but don’t get in the way
  24. 24. Nancy - Thanks for your order with CD Baby! Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow. A team of 50 employees inspected your CDs and polished them to make sure they were in the best possible condition before mailing. Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CDs into the finest gold-lined box that money can buy. We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved 'Bon Voyage!' to your package, on its way to you, in our private CD Baby jet on this day, Wednesday, August 9th. I hope you had a wonderful time shopping at CD Baby. We sure did. Your picture is on our wall as "Customer of the Year". We're all exhausted but can't wait for you to come back to CDBABY.COM!! Thank you once again, Derek Sivers, president, CD Baby the little CD store with the best new independent music phone: 1-800-448-6369 email: cdbaby@cdbaby.com http://cdbaby.com
  25. 25. https://twitter.com/Damientg/status/401757893948489728/photo/1
  26. 26. UX != UI USERS ARE HUMAN SPEAK NORMAL DELIGHT PEOPLE STAY AT IT!
  27. 27. THANKS! @wjanssens

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