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Business Track: MetLife Leapfrogs Insurance Industry with MongoDB-Powered Big Data Application

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Business Track: MetLife Leapfrogs Insurance Industry with MongoDB-Powered Big Data Application

  1. 1. Jason Lombardo Software Engineer @ MetLife SWAT Development The MetLife Wall. A 360° View of Our Customers.
  2. 2. Introducing... The MetLife Wall 360 degree view of a caller’s policy, cutting across LOBs. Consolidate and simplify presentation layer. Boost customer satisfaction and call center productivity through a unified application.
  3. 3. 145 Years Young Fortune 50 Global Company 60,000 + Associates
  4. 4. What We Delivered 360° View 70 Systems 3 Months
  5. 5. “ [The MetLife Wall] moved from pilot to rollout in 90 days — breakneck speed in an industry used to measuring IT projects in months and years.” InformationWeek.com, May 13, 2013 “ Building a production database system on NoSQL technology isn’t commonplace in insurance or other large industries, but it was about the only way to pull this off.” GIGAOM.com, May 7, 2013 “ If contact centers have a kind of Holy Grail, it’s this: developing a 360-degree customer view… [MetLife] took a major step forward in revamping its customer view” outbound-call-center.tmcnet.com, May 13, 2013
  6. 6. How We Accomplished It Enthusiastic Team & Leadership Flexible NoSQL Database
  7. 7. The SWAT Team Who We Are Why We Were Brought In What We Accomplished
  8. 8. Where Do We Go From Here International Enhancing Our Data Processing Routines Deployment to thousands of MetLife Associates
  9. 9. Thank you. “Looking beyond MetLife and even the insurance industry, The [MetLife] Wall may well be a prototype for the next generation of customer-360 applications.” Doug Henschen, InformationWeek.com, May 13, 2013 Jason Lombardo Software Engineer @ MetLife SWAT Development

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