Wednesbury business solutions presentation


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Wednesbury business solutions presentation

  1. 1. Mohammed Surti<br />Effective Communication<br />
  2. 2. Introduction<br />This presentation is about the factors which can help or hinder effective verbal, written and multimedia communication. <br />
  3. 3. What is Verbal communication<br />Verbal communication is communication which is used by talking. For example talking to someone face to face. <br />
  4. 4. What is Written communication?<br />Written communication includes any type of contact that makes use of the written word. It is one of the two main types of communication, along with verbal communication. Written communication is very common in business situations, so it is important for small business owners and managers to develop effective written communication skills.<br />
  5. 5. What is multimedia communication?<br />Multimedia communication is way of communicating using multimedia. For example flyers and leaflets is way of multimedia communicating. <br />
  6. 6. Why is verbal communication important in business? <br />When it comes to business, verbal communication is very important for the reason being that you are dealing with a variety of people through out the day. You are also talking to different kinds of people. E.G. Age, gender, culture so you`ll need to be professional. <br />
  7. 7. Why is written communication important in business?<br />Written communication is important in business because when your are writing a letter or a report and you are told to hand write it then you`ll need to be know how to write properly. E.G. Certain way to write and how big you write. <br />
  8. 8. Why is multimedia communications important in business<br />Multimedia communication is important because in business you could be told to make a presentation and use the computer. So it is vital you do know what the different types of multimedia communications there are. <br />
  9. 9. How to improve verbal communication<br />A good business introduction includes your first and last name and the name of your company.<br />Introduce yourself to everyone your going to sit around. Meet everyone at your table before you sit down. Sit next to someone you don't know rather than someone you do know.<br />When introducing a guest or another person at a function, mention both first and last names and an interesting element of information about that person.<br />Be prepared to talk bout interests including books, films, television shows, or current events.<br />Read magazines or newspapers before hand so you can also add that to your conversation with others. <br />Take the time to get to know others first. Build your relationship with others and build there trust at the same time. <br />Beware of being a pushy promoter. <br />Listen closely and think before you speak. Don't interrupt, let the other person finish their thought before you give your opinion. <br />Listen carefully and attentively, smile and make good eye contact.<br />Practise the five words that help create and maintain small talk. The five words are: Who, What, When, Where and Why .<br />
  10. 10. How to improve written communication<br />Audience and Format <br />The first step to writing clearly is choosing the appropriate format. <br />The format, as well as your audience, will define your "writing voice" – that is, how formal or relaxed the tone should be. For example, if you write an email to a client, should you use the same tone as you would send an email your friend. <br />Start by identifying who will read your message. Is it targeted at older managers, the entire human resources team, or a small group of engineers? <br />Structure<br />Your document should be as reader friendly as possible. Use headings, subheadings, bullet points, and numbering whenever possible to break up the text. A document that's easy to scan will get read more often than a document with long, dense paragraphs of text.<br />Headers should grab the reader's attention. Using questions is often a good idea, especially in advertising copy or reports, because questions help keep the reader engaged and curious.<br />In emails and proposals, use short, factual headings and subheadings, like the ones in this article. <br />Adding graphs and charts is also a smart way to break up your text. <br />What would be more easier to read a paragraph with punctuation or one without?<br />
  11. 11. Continued<br />Grammatical Errors<br />You probably don't need us to tell you that errors in your document will make you look unprofessional. It's essential to learn grammar properly, and to avoid common mistakes that your spell checker won't find.<br />Here are some examples of commonly misused words:<br />Affect/effect<br />"Affect" is a verb meaning to influence. Example: The economic forecast will affect our projected income.)<br />"Effect" is a noun meaning the result or outcome. Example: What is the effect of the proposal?)<br />Then/than<br />"Then" is typically an adverb indicating a sequence in time. Example: We went to dinner, then we saw a movie.<br />"Than" is a conjunction used for comparison. Example: The dinner was more expensive than the movie.<br />Your/you're<br />"Your" is a possessive. Example: Is that your file?<br />"You're" is a contraction of "you are." Example: You're the new manager.<br />Its/it's<br />Its" is a possessive. Example: Is that its motor?<br />It's" is a contraction of "It is." Examples: It's often that heavy. Yes, it is this way around!<br />Company's/companies and other possessives versus plurals<br />Company's" indicates possession. Example: The company's trucks hadn't been maintained properly.<br />Companies" is plural. Example: The companies in this industry are suffering.<br />
  12. 12. Continued<br />Proofing<br />Many people rush through documents and miss out vital bits. All this down to laziness. Here is what should do.<br />Proof your headers and sub headers – People often skip these and focus on the text alone. Just because headers are big and bold doesn't mean they are also wrong. <br />Read the document out loud so that you can take mistakes easier.<br />Use your finger to follow text as you read – This is another trick that helps you slow down. <br />Start at the end of your document – Proofread one sentence at a time, working your way from the end to the beginning. This helps you focus on errors.<br />Key Points<br />It's important to know how to communicate your point quickly and professionally. Many people spend a lot of time writing and reading, so the better you are at this form of communication, the more successful you're likely to be.<br />Discover your audience before you start creating your document. And if you feel that there's too much information to include, create an outline to help organize your thoughts. Learning grammatical and stylistic techniques will also help you write more clearly; and be sure to proof the final document. The more you write, the better you're going to be!<br />
  13. 13. Bibloagraphy <br /><br /><br />