“ It Takes Less Effort to Keep an Old Customer Satisfied than to Get a New Customer Interested.” Customer Relationship Man...
<ul><li>Who is Customer? </li></ul><ul><li>Who is Service Provider? </li></ul>I’m a Customer I’m a Service Provider
Types of Customer Types of Customer Internal External
Dass
Big Bazaar
Make My Trip.com
Experience @ Dass <ul><li>Positives </li></ul><ul><li>Disappointments </li></ul>
Experience @ Big Bazaar <ul><li>Positives </li></ul><ul><li>Disappointments </li></ul>
Experience @ Make My Trip.com <ul><li>Positives </li></ul><ul><li>Disappointments </li></ul>
Conclusion <ul><li>Customer says, “I won't complain. I just won't Come Back.”  </li></ul><ul><li>Treasure your Relationshi...
Treat Your Customer, as You Want to be Treated as a Customer. THANK YOU
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The assignment for Customer Relationship Management. Many things explained using pics rather than using sentences.

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  1. 1. “ It Takes Less Effort to Keep an Old Customer Satisfied than to Get a New Customer Interested.” Customer Relationship Management
  2. 2. <ul><li>Who is Customer? </li></ul><ul><li>Who is Service Provider? </li></ul>I’m a Customer I’m a Service Provider
  3. 3. Types of Customer Types of Customer Internal External
  4. 4. Dass
  5. 5. Big Bazaar
  6. 6. Make My Trip.com
  7. 7. Experience @ Dass <ul><li>Positives </li></ul><ul><li>Disappointments </li></ul>
  8. 8. Experience @ Big Bazaar <ul><li>Positives </li></ul><ul><li>Disappointments </li></ul>
  9. 9. Experience @ Make My Trip.com <ul><li>Positives </li></ul><ul><li>Disappointments </li></ul>
  10. 10. Conclusion <ul><li>Customer says, “I won't complain. I just won't Come Back.” </li></ul><ul><li>Treasure your Relationships, not Possessions. </li></ul><ul><li>Being on par in terms of Price and Quality only gets you into the Game. Service wins the Game. </li></ul>From the assignment I come to know three things.
  11. 11. Treat Your Customer, as You Want to be Treated as a Customer. THANK YOU

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