Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com Understanding Conflict Mohammad T...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
“We accuse others, we excuse our...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
What is a conflict? 
●“An expres...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Elements of Conflict 
●Interdepe...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Elements of Conflict 
●Difference
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Elements of Conflict 
●Opposition
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Elements of Conflict 
●Expression
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Elements of Conflict 
●Emotion
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
THE TRADITIONAL VIEW OF CONFLICT
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
THE TRADITIONAL VIEW OF CONFLICT...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
THE TRADITIONAL VIEW OF CONFLICT...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
THE INTERACTIONIST VIEW OF CONFL...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
THE INTERACTIONIST VIEW OF CONFL...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Thus, we have two types of confl...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Functional Conflict 
Conflict th...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Dysfunctional Conflict 
Conflict...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Types of Conflict 
•Task Conflic...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
The Conflict Process
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Stage I: Potential Opposition or...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Stage I: Potential Opposition or...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Stage I: Potential Opposition or...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Stage II: Cognition and Personal...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Stage III: Intentions 
Intention...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Stage IV: Behavior 
Conflict Man...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Conflict Management Techniques 
...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Stage V: Outcomes
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Functional 
•Increased group per...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Dysfunctional 
•Development of d...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Most conflicts rise on how to re...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Resolution Possibilities
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Agreement possible 
Better than ...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
To reach win-win resolution ... ...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
To reach win-win resolution ... ...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Perhaps our greatest limitation ...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Conflict does not arise so much ...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
To reduce conflict ... 
Try to s...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Almost all of us tend to attribu...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
... but we also tend to attribut...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
We’re really emotional beings wh...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Remember that emotion is an inte...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Being angry is not the same as a...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Power How Much We Need and How t...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
What is Power? 
●Power can be de...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
What is Power? 
●Notice the diff...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Kinds of Power 
●Personal power,...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Kinds of Power 
●Relational powe...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Kinds of Power 
●Situational pow...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Five Bases of Power John French ...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Reward power
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Coercive power
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Legitimate power
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Referent power
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Expert power
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
The important point to remember ...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
For conflict resolution ...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
●You do not need more power!
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
●You need sufficient interdepend...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
The more equal the conflicting p...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Conflict Styles Thomas and Kilma...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Avoidance 
Accommodation 
Compet...
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Dysfunctional Conflict Strategies
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Avoidance
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Withdrawal
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Imposition
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Triangulation
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Manipulation
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Absolute framing
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Revenge
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
Compromise
Understanding Conflict 
Mohammad Tawfik 
#WikiCourses 
http://WikiCourses.WikiSpaces.com 
References 
1.The art of Conflic...
Upcoming SlideShare
Loading in …5
×

Understanding Conflict

3,590 views

Published on

What is conflict?
Good conflict, bad conflict!
What is the process of conflict?
Bad conflict styles!

#WikiCourses
https://wikicourses.wikispaces.com/Topic+Understanding+Conflict

Published in: Education

Understanding Conflict

  1. 1. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Understanding Conflict Mohammad Tawfik
  2. 2. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com “We accuse others, we excuse ourselves” -Unknown
  3. 3. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com What is a conflict? ●“An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals.” ●Or Simply: “discomforting difference.”
  4. 4. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Elements of Conflict ●Interdependence
  5. 5. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Elements of Conflict ●Difference
  6. 6. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Elements of Conflict ●Opposition
  7. 7. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Elements of Conflict ●Expression
  8. 8. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Elements of Conflict ●Emotion
  9. 9. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com THE TRADITIONAL VIEW OF CONFLICT
  10. 10. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com THE TRADITIONAL VIEW OF CONFLICT The belief that all conflict is harmful and must be avoided. Conflict was bad and to be avoided
  11. 11. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com THE TRADITIONAL VIEW OF CONFLICT It was viewed negatively and discussed with such terms as VIOLENCE, DESTRUCTION and IRRATIONALITY to reinforce its negative connotation
  12. 12. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com THE INTERACTIONIST VIEW OF CONFLICT
  13. 13. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com THE INTERACTIONIST VIEW OF CONFLICT The belief that conflict is not only a positive force in a group but also an absolute necessity for a group to perform effectively It encourages conflict on the grounds that a harmonious peaceful, tranquil, and cooperative group is prone to becoming, apathetic, and unresponsive to needs for change and innovation.
  14. 14. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Thus, we have two types of conflict! Functional & Dysfunctional
  15. 15. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Functional Conflict Conflict that supports the goals of the group and improves its performance
  16. 16. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Dysfunctional Conflict Conflict that hinders group performance
  17. 17. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Types of Conflict •Task Conflict •Conflicts over content and goals of the work •Low-to-moderate levels of this type are FUNCTIONAL •Relationship Conflict •Conflict based on interpersonal relationships •Almost always DYSFUNCTIONAL •Process Conflict •Conflict over how work gets done •Low levels of this type are FUNCTIONAL
  18. 18. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com The Conflict Process
  19. 19. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Stage I: Potential Opposition or Incompatibility Communication –Semantic difficulties, misunderstandings, over communication and “noise”
  20. 20. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Stage I: Potential Opposition or Incompatibility Structure –Size and specialization of jobs –Jurisdictional clarity/ambiguity –Member/goal incompatibility –Leadership styles (close or participative) –Reward systems (win-lose) –Dependence/interdependence of groups
  21. 21. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Stage I: Potential Opposition or Incompatibility Personal Variables –Differing individual value systems –Personality types
  22. 22. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Stage II: Cognition and Personalization Important stage for two reasons: 1.Conflict is defined 2.Emotions are expressed that have a strong impact on the eventual outcome
  23. 23. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Stage III: Intentions Intentions –Decisions to act in a given way –Note: behavior does not always accurately reflect intent
  24. 24. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Stage IV: Behavior Conflict Management –The use of resolution and stimulation techniques to achieve the desired level of conflict
  25. 25. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Conflict Management Techniques •Conflict Resolution Techniques •Conflict Stimulation Techniques •Bringing in outsiders •Communication •Restructuring the organization •Appointing a devil’s advocate
  26. 26. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Stage V: Outcomes
  27. 27. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Functional •Increased group performance •Improved quality of decisions •Stimulation of creativity and innovation •Encouragement of interest and curiosity •Provision of a medium for problem solving •Creation of an environment for self-evaluation and change
  28. 28. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Dysfunctional •Development of discontent •Reduced group effectiveness •Retarded communication •Reduced group cohesiveness •Infighting among group members overcomes group goals
  29. 29. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Most conflicts rise on how to reach the goal not on the goal itself
  30. 30. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Resolution Possibilities
  31. 31. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Agreement possible Better than walking away BATNA Achieved through compromise “Win win” Meets interests of both parties better than compromise would Achieved through identifying interests, identifying and/or creating value Pareto-optimal Best possible negotiated outcome for both Thompson & Leonardelli “Why Negotiation if the Most Popular Business School Course”
  32. 32. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com
  33. 33. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com To reach win-win resolution ... ●Identify common goals
  34. 34. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com To reach win-win resolution ... Treat conflicts as a challenges that you can work on together to achieve a solution for both.
  35. 35. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Perhaps our greatest limitation in working toward win-win solutions is that each of us comes to the table with deep-seated ideas about conflict and powerfully ingrained strategies.
  36. 36. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Conflict does not arise so much from a difference itself but from the perception we have of that difference
  37. 37. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com To reduce conflict ... Try to see situation from the other person's perspective
  38. 38. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Almost all of us tend to attribute mistakes or failings on our part to external events
  39. 39. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com ... but we also tend to attribute the behavior of others to their own character or emotions
  40. 40. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com We’re really emotional beings who have evolved an ability to reason that helps us deal with our emotions.
  41. 41. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Remember that emotion is an internal fact; it’s a response to perceptions you are having
  42. 42. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Being angry is not the same as acting on your anger
  43. 43. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Power How Much We Need and How to Use It?
  44. 44. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com What is Power? ●Power can be defined as the ability to cause or influence an outcome.
  45. 45. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com What is Power? ●Notice the difference between “influence” and “control”!
  46. 46. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Kinds of Power ●Personal power, such as talents, skills, or knowledge that we may have;
  47. 47. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Kinds of Power ●Relational power, that is, the power that derives from the nature of the relationship between the parties;
  48. 48. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Kinds of Power ●Situational power, the conditions in the conflict situation that give power to one party or one issue more than another
  49. 49. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Five Bases of Power John French and Bertram Raven
  50. 50. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Reward power
  51. 51. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Coercive power
  52. 52. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Legitimate power
  53. 53. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Referent power
  54. 54. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Expert power
  55. 55. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com The important point to remember is that both parties have power in any conflict and that power derives from the interdependence between the two parties in general and the particular situation they are in
  56. 56. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com For conflict resolution ...
  57. 57. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com ●You do not need more power!
  58. 58. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com ●You need sufficient interdependence!!!
  59. 59. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com The more equal the conflicting parties are in power, the better the chances are of working out a win-win resolution
  60. 60. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Conflict Styles Thomas and Kilmann
  61. 61. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Avoidance Accommodation Competition Collaboration Compromise
  62. 62. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Dysfunctional Conflict Strategies
  63. 63. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Avoidance
  64. 64. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Withdrawal
  65. 65. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Imposition
  66. 66. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Triangulation
  67. 67. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Manipulation
  68. 68. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Absolute framing
  69. 69. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Revenge
  70. 70. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Compromise
  71. 71. Understanding Conflict Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com References 1.The art of Conflict Management, Michael Dues, the teaching Company 2.Negotiation and the Anatomy of Conflict, Victoria Pynchon, J.D., LL.M ADR Services, Inc. Century City, California 3.Negotiation Skills & Conflict Handling, Ziaur Rahman, CEO, IITM 4.Organizational Behavior, Robbins, Judge, and Vohra, © 2011 Pearson Education, Inc. publishing as Prentice Hall 5.NEGOTIATION: The Art of Getting What You Want, MICHAEL SCHATZKI,

×