Effective Communications

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Understanding the art of communications is essential for any successful person.
Do you know what the curse of knowledge is?
What makes your listening better?
What makes your message more effective

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http://wikicourses.wikispaces.com/Topic04+Effective+Communications
http://www.youtube.com/playlist?list=PL7gQ0ht5fZju80r-zP9LYs1QBed0WYlW-

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Effective Communications

  1. 1. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Effective Communications Mohammad Tawfik
  2. 2. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Let’s start with a game …
  3. 3. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Tappers and Listeners A little game to start with!
  4. 4. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Understanding Communications
  5. 5. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Understanding Communications
  6. 6. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Why do we Communicate?!
  7. 7. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com
  8. 8. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Simply, because we are human!
  9. 9. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com How do we communicate?
  10. 10. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com
  11. 11. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Forms of Communication
  12. 12. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Effective communication depends on skills in receiving messages as well as on skills in sending them.
  13. 13. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com
  14. 14. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com
  15. 15. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com
  16. 16. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Misunderstanding
  17. 17. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Misunderstanding Creating the Message: • Non-clear message content • Unfamiliarity with situation or receiver • Emotional conflicts • Inability to express ideas
  18. 18. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Misunderstanding Transmitting & Receiving the message • Physical Problems • Conflicting Signals • Overflow of signals
  19. 19. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Misunderstanding Understanding the message • Different background • Interpretation of words • Emotional reactions
  20. 20. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Misunderstanding is the responsibility of Sender and Receiver!
  21. 21. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com How to improve communication?
  22. 22. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com First Step: Listen
  23. 23. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Remember: Seek first to understand, then to be understood! Stephen Covey
  24. 24. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Set your body language!
  25. 25. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Stop Multitasking
  26. 26. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Stop Multitasking
  27. 27. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Seek Clarifications
  28. 28. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Do not think about your response!
  29. 29. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Don’t Finish Sentences
  30. 30. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Read Body Language
  31. 31. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Second Step: Connect
  32. 32. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Build Credibility
  33. 33. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Show Congeniality
  34. 34. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Third Step: Clarify
  35. 35. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Use their language!
  36. 36. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Avoid technical jargon
  37. 37. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Use stories
  38. 38. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Be precise
  39. 39. Effective Communications Mohammad Tawfik #WikiCourses http://WikiCourses.WikiSpaces.com Be Simple

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