Revenue Division                                         Central Board of RevenueCBRPAKISTAN                              ...
Revenue Division                                                        Central Board of RevenueCBR                       ...
Revenue Division                               Central Board of RevenueCBRPAKISTAN                                       G...
Revenue Division                                                      Central Board of RevenueCBR PAKISTAN          CBR Re...
Revenue Division                                 Central Board of RevenueCBRPAKISTAN                                      ...
Revenue Division                                            Central Board of RevenueCBR                                   ...
Revenue Division                                   Central Board of RevenueCBRPAKISTAN                                    ...
Revenue Division                                   Central Board of RevenueCBR PAKISTAN                                   ...
Revenue Division                                                                                                          ...
Revenue Division                                                                                           Central Board o...
Revenue Division                                                         Central Board of RevenueCBR  PAKISTAN            ...
Revenue Division                                                           Central Board of RevenueCBR  PAKISTAN          ...
Revenue Division                                                            Central Board of RevenueCBR  PAKISTAN         ...
Revenue Division                                    Central Board of RevenueCBRPAKISTAN                                   ...
Revenue Division                                                   Central Board of RevenueCBR PAKISTAN                   ...
Revenue Division                                                  Central Board of RevenueCBR PAKISTAN                    ...
Revenue Division                                                  Central Board of RevenueCBR PAKISTAN                    ...
Revenue Division                                                     Central Board of RevenueCBR PAKISTAN                 ...
Revenue Division                                             Central Board of RevenueCBR PAKISTAN                         ...
Revenue Division                                                   Central Board of RevenueCBR PAKISTAN                   ...
Revenue Division                                                                                          Central Board of...
Revenue Division                                                  Central Board of RevenueCBR PAKISTAN                    ...
Revenue Division                                         Central Board of RevenueCBR PAKISTAN                             ...
Revenue Division                                                          Central Board of RevenueCBR  PAKISTAN           ...
Revenue Division                                                                                 Central Board of RevenueC...
Revenue Division                                               Central Board of RevenueCBR                                ...
Revenue Division               HR Conference outcome:                                             Central Board of Revenue...
Hrm initiatives
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Hrm initiatives

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Federal Board of Revenue - Reforms Initiative through HRM Interventions

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Hrm initiatives

  1. 1. Revenue Division Central Board of RevenueCBRPAKISTAN Government of Pakistan CBR Reforms Program HRM Initiatives, Progress & Way Forward Presenter: Mohammad Talha, Member (HRM) CBR, Islamabad 12 April, 2007
  2. 2. Revenue Division Central Board of RevenueCBR Government of PakistanPAKISTAN CBR Vision & MissionVision “To be a modern, progressive, effective, autonomous and credible organisation for optimising revenue by providing quality service and promoting compliance with tax laws”Mission “Enhance the capacity of the tax system to collect due taxes through application of modern techniques providing taxpayer assistance and by creating a motivated, satisfied, dedicated professional workforce.” 2
  3. 3. Revenue Division Central Board of RevenueCBRPAKISTAN Government of Pakistan CBR Values •Integrity •Professionalism •Teamwork •Courtesy •Fairness •Transparency •Responsiveness 3
  4. 4. Revenue Division Central Board of RevenueCBR PAKISTAN CBR Reforms Objectives Government of Pakistan• To increase revenue• To widen taxpayers base• To simplify tax laws and evolve effective dispute resolution mechanism• To provide end to end automation of work processes• To create a Taxpayer friendly environment• To develop an honest and efficient tax administration  To restructure the CBR along functional lines and develop a well trained and motivated workforce in order to develop and manage a modern, efficient revenue administration 4
  5. 5. Revenue Division Central Board of RevenueCBRPAKISTAN Government of Pakistan HRM Initiatives to support CBR Reforms Process1. Job Descriptions2. Restructuring of CBR3. Legal Framework4. IJP Process for Special Pay5. Training and Development6. Integrity Management7. HRIS 58. Way Forward
  6. 6. Revenue Division Central Board of RevenueCBR Government of Pakistan 1. JDs for all levels PAKISTAN•Training in developing JDs countrywide Job Title, grade location, reporting line Main purpose of job Key Result Areas and Performance Standards Required Main Tasks and Responsibilities & Expected Performance Standard Knowledge, Skills and Qualifications Required•Generic Job Descriptions for BS 20-21•Generic Job Descriptions for BS 17-19•Generic Job Descriptions for BS 1-16•Specific Job Descriptions for all through LTUs and MTUs•Determination of Common and Specific Competencies•Training Needs Assessment•Basis for Selection in Reformed Units & Performance 63Management
  7. 7. Revenue Division Central Board of RevenueCBRPAKISTAN Government of Pakistan 2 - Restructuring a. Workforce Planning 3
  8. 8. Revenue Division Central Board of RevenueCBR PAKISTAN Government of Pakistan2a. Workforce Planning•Functional Organization•Workload Analysis•Input of Line members•Consultation with Audit Advisor•KSQ Mapping with HR Advisor 6
  9. 9. Revenue Division Central Board of Revenue CBR 2b. PAKISTAN Current Staff by Grade Government of Pakistan 4,000 # in BS Grade 21 45 3,500 20 131 19 354 18 505 3,000 17 568 16 1,041 2,500 15 293Number of Staff 14 2,110 13 313 2,000 12 2,542 11 1,701 10 1,266 1,500 9 240 8 17 1,000 7 2,526 6 31 5 1,940 500 4 938 3 3,516 2 2,014 0 1 3,354 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 total 25,445 Basic Pay Scale 4Officers to Staff Ratio: 1: 8.6
  10. 10. Revenue Division Central Board of RevenueCBRPAKISTAN Government of Pakistan 2c. Average age by grade 60.0 Overall 50.0 Average 45.1 yrs 40.0Age 30.0 20.0 10.0 0.0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Basic Pay Scale 5
  11. 11. Revenue Division Central Board of RevenueCBR PAKISTAN Government of Pakistan 2d. Restructuring• CBR Headquarters• 13 Regional Tax Offices (RTOs)• 79 Taxpayer Facilitation Centres (TFCs)• 11 Model Customs Collectorates (MCCs)• 3 Large Taxpayer Units (LTUs)• 6 Directorates General (Training, Intelligence & Investigation, Data Research & Statistics, Internal Audit, etc)• Functional Basis• Workload Analysis
  12. 12. Revenue Division Central Board of RevenueCBR PAKISTAN Government of Pakistan WHY WORKFORCE PLANNING?• CHANGING LANDSCAPE OF WORK• TYPES OF CHANGE: a) Technological change b) Organizational Structure change c) Behavioral change• Technological change in 21st century is very rapid and has taken all organizations globally by surprise. In its response, organization structure is constantly evolving in favour of a flatter & leaner organization. Behavioral change is the slowest among the three in STREAM ANALYSIS of any organization.
  13. 13. Revenue Division Central Board of RevenueCBR PAKISTAN Government of Pakistan ROLE OF HRM IN THE CHANGE PROCESS• In an era of rapid technological change, the role of HR Department is aimed at: a. deployment of optimum human resources by adding value to different positions. b. delayering & debanding of jobs in order to achieve a flatter organization structure. c. defining the various levels of responsibilities through job analysis.
  14. 14. Revenue Division Central Board of RevenueCBRPAKISTAN Government of Pakistan COMPONENTS OF THE FUNCTIONAL STRUCTURE  Taxpayer Facilitation  Information Processing  Audit Division  Enforcement/Refund Division  Legal/Investigation Division  Headquarters  Hub
  15. 15. Revenue Division Central Board of RevenueCBR PAKISTAN Government of Pakistan 3. Legal Framework• Well documented procedures• Effective appeals process for IJP• Government approval of all actions• Judiciary briefed and supportive• Full use of existing rules and statutory instruments• Draft FBR Act - to gain some freedom from those Public Service HR rules & practices which are inappropriate for effective management of a modern Revenue Service
  16. 16. Revenue Division Central Board of RevenueCBR PAKISTAN Government of Pakistan 4. IJP Process• Positions advertised through Web and via Commissioners and Collectors in the field• IJP postings carry additional special allowance• Review of competencies developed through the JD process• Interviews• ACR “Blood-count”• Evaluations by Training Institutes• Computer Tests for Staff• Integrity Check
  17. 17. Revenue Division Central Board of RevenueCBR PAKISTAN Government of Pakistan 5. Training & DevelopmentChallenges for Training & Development:• Achieving the necessary shift in culture, mindset and professional / managerial competence• Maintaining linkages between training programmes and reform strategy• Supporting self-development endeavours relevant to functional requirements• Designing / selecting training programmes for sustainability and value over a period of time• Identifying and managing technical training programmes.
  18. 18. Revenue Division Central Board of RevenueCBR PAKISTAN Government of Pakistan 5a. Training & Development• Entry Level • Specific Functional Training  MBA Tax Management for RTOs• Mid to senior (BS 17-19)  TMS and Train the Trainer  Capacity building programs  Audit Techniques and by IBA Financial Accounting• Senior (BS 20 – 21)  Functional Management  Capacity Building programs by LUMS • Training for Staff (BS 1-16)  Pakistan Computer Bureau• “In-service MBA” at LUMS
  19. 19. Revenue Division Central Board of RevenueCBR PAKISTAN Government of Pakistan 5b. Training & DevelopmentThe way forward for further training:• Joint venture arrangement for training• Anti-money laundering• Forensic Audit• Anti-terrorist financing/funding• Documentation of Economy• Broadening of tax base• Sharing of best practices
  20. 20. Revenue Division Central Board of RevenueCBR PAKISTAN Government of Pakistan 6. Integrity ManagementFive key elements in IM strategy:• Code of Conduct - to be revised and re-issued• Asset Declaration - procedure to be streamlined & rigorously implemented• Completion of ACRs - procedure to be monitored & rigorously implemented• Integrity Checks - to be made more objective and transparent• Integrity Policy - Conference held on 9/12 - new strategy to be introduced and enforced
  21. 21. Revenue Division Central Board of Revenue CBR PAKISTAN Government of Pakistan 6a. Integrity Management• IM Conference based on WCO Integrity Development Guide Integrity Development Cycle 10 Elements for Self-assessment 1. Undertake 1. Leadership &&Commitment 1. Leadership Commitment 1. Undertake Self-Assessment 2. Regulatory Framework 2. Regulatory Framework Self-Assessment 3. Transparency 3. Transparency 4. Reform &&Modernisation 4. Reform2. Identify Problems && 2. Identify Problems 6. Implement 6. Implement 5. AutomationModernisation 5. Automation Potential Solutions Potential Solutions Corporate Action Plan Corporate Action Plan 6. Audit &&Investigation 6. Audit Investigation 7. Code of Conduct 7. Code Resource 8. HumanofResourceManagement Conduct 8. a. Remuneration & Conditions Human Management 3. Develop 5. Gain Executive a. Remuneration & Conditions 3. Develop 5. Gain Executive b. Recruitment, Selection &&Promotion b. Recruitment, Selection PromotionCorporate Action Plan Corporate Action Plan Endorsement Endorsement c. Deployment, Rotation &&Relocation c. Deployment, Rotation Relocation d. Training &&Professional Development d. Training Professional Development e. Performance Management / /Appraisal e. Performance Management Appraisal 4. Establish Verifiable 4. Establish Verifiable 8. Morale &&Corporate Culture 8. Morale Corporate Sector Performance Indicators Performance Indicators 9. Relations with PrivateCulture 9. Relations with Private Sector
  22. 22. Revenue Division Central Board of RevenueCBR PAKISTAN Government of Pakistan 6b. Integrity ManagementOutcomes from Conference include:• Detailed self-assessment of CBR’s current status against the WCO “ideal” (some strengths, many weaknesses)• Action Plan with list of short term urgent measures and longer term actions, with responsibility clearly allocated• Integrity Management Committee approved• Communication Strategy agreed• IM Policy Statement developed, agreed and signed by all delegates (next slide)
  23. 23. Revenue Division Central Board of RevenueCBR PAKISTAN Government of Pakistan HRIS• Database Management• Training & Educational Profiling• Reward and Compensation Management• Performance Management• Career Planning
  24. 24. Revenue Division Central Board of RevenueCBR PAKISTAN Government of Pakistan 8. The Way Forward• Autonomy from GOP Rules to implement progressive HR Policies (eg: recruitment, promotion, pay structure, job grading, etc)• Capacity development for modern management skills & performance-based culture• Performance Management System to replace ACR system• Performance Related Pay to reward best performers• Employee Welfare Programs  Housing  Transportation  Medical and Hospitalization plans  Children Education
  25. 25. Revenue Division Central Board of RevenueCBR PAKISTAN HR Conference process: Government of Pakistan POETS - Strategic Analysis Model1. Envisage change as a spoked wheel which must turn in a given direction Systems People2. Select spokes, ie: main “drivers” of A Q Change - POETS or other B P N3. Determine factors acting on spokes C4. Map by effect on direction of wheel D M (‘help’ or ‘hinder’ ) E5. Assess effort and cost of exploiting K Organisation helpers and minimising blocks Technology F L against result like to be achieved G6. Identify most effective factors J H (“helpers” or “blockers”)7. Develop operational strategies to Equipment enhance helpers, minimise blockers.
  26. 26. Revenue Division Central Board of RevenueCBR Government of Pakistan HR Conference outcome: PAKISTAN HR Strategy - key features• Realignment of HR Strategy with business goals & objectives• Capacity building of employees based on reforms requirements• Development & implementation of HRM policies under FBR Act 2007• Objectives and competency based Performance Management System to replace ACRs• Grading & Pay structures to be revised; rewards package to be linked with performance
  27. 27. Revenue Division HR Conference outcome: Central Board of RevenueCBR Government of Pakistan Training Strategy - key PAKISTAN features• Separate DoTs for Customs & Inland Revenue Service but reporting to same Supervisory Board• More financial & administrative autonomy• Closer links to HRM & Field to be institutionalised• Management Training Faculty to be developed• Curricula to be updated more regularly• Latest training methods to be learned and utilised• More use of e-Learning delivery techniques

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