1. Mohamed Mamdouh Hussein
10 Messina Avenue NW6 4LD, Kilburn, London │M: 07455564575 │memo.medley@hotmail.com
Well presented, sales driven and experienced travel agent with over 5 years’ experience in the travel
and tourism industry, providing excellent customer care and ensuring the best travel and accommodation
are provided for customers. I am confident and outgoing, able to build good relations with customers,
highly motivated and able to exceed targets and enjoy the challenge of working in a high pressured
environment. I am seeking a new and challenging role within an ambitious and vibrant team that will
enable me to make an effective contribution to the business while continuing my own career
development.
Key Skills:
 Communication, interpersonal skills
 Understand the importance of customer service
 Able to plan, organize and priorities work load accordingly
 Aware of health and safety regulations in the workplace
 Ability to learn new processes with a ‘can do attitude’
 Experienced in working to meet targets and deadlines
 Ambition to grow and develop within the hotel industry
Personal Details:
Place of Birth: Alexandria
Nationality: Egyptian
Gender: Male
Languages Known: Arabic (Mother tongue)
English (Fluent)
Work History:
Travel Consultant Executive Manager
CitySpeedTours LTD – London, United Kingdom July 2012-Current job
 Monitor, communicate clear instructions, and provide any training that team members need.
 Develop a strategy the team will use to reach its goal.
 Best knowledge of Middle East Market ( Kuwait, Saudi Arabia, Qatar, Bahrain, Libya, Egypt )
 Answer enquiries in a time and accurate manner via phone, emails and face to face with the customers.
 Cooperate with clients to determine their needs and advise them appropriate destination, modes of
transportations, travel dates, costs and accommodations.
 Book guest reservations for individuals and/or groups in accordance with established standards utilizing
the hotel's reservations system.
 Arranging accommodation for large families in hotels and Serviced Apartments with the best rate and
guide them how to enjoy their stay.
 Providing Customers with Hotel Facility Information
 Checking and ensuring that we have availability for FIT Rate at all contracted hotels

2.  Work proactively to meet and/or exceed revenue goals in all bookings.
 Book transportation, make hotel reservations and collect payments/fees.
 Taking part in familiarization visits to new destinations to gather information on issues and amenities of
interest to consumers.
Middle East SalesDirector
Royal Oasis Naama Bay Resort – Sharm ElSheikh, Egypt May 2011 - December 2011
 Listening to customer requirements and presenting appropriately to make a sale;
 Maintaining and developing relationships with existing customers in person and via telephone calls and
emails;
 Cold calling to arrange meetings with potential customers to prospect for new business
 Responding to incoming email and phone enquiries;
 Acting as a contact between a company and its existing and potential markets;
 Negotiating the terms of an agreement and closing sales;
 Gathering market and customer information
Travel Consultant
Egypt Express Tours – Cairo, Egypt April 2010-Mar2011
 Provide prompt, courteous and efficient handling of all requests for guest room reservations,
amendments, and cancellations in accordance with established standards and/or scripts.
 Respond to and provide information on hotel services, local attractions, travel directions.
 Develop awareness and reputation of the Company in the local community and in the middle east
Market
 Maintains and expands customer, building and maintaining rapport with key customers in the middle
east Market.
 Maintain accurate record of all client correspondence and trace dates for follow up
 Work proactively towards assisting the company reach its monthly sales targets as well as aiming to
achieve individual monthly targets and Key Performance Indicators.
Training:
 Computer Certificate, Microsoft Certified System Engineering
 Customer Service & Business Management course
 Photoshop design course
 Foundation in Travel and Tourism for the Leadership & ManagementTraining Program
Education:
Bachelor’s Degree in Commerce, Accounting Section at Alexandria University, Egypt 2006- 2010
Interests:
Football, tennis, swimming, Photoshop design and singing.
References:
Upon Request