1. KNET
Support
Prepared by: 2
nd
Line of Support Team | e-Education Manual

2. | e-Education
V1.0 23-Dec-2009 2 | P a g e
TABLE OF CONTENTS
Table of Contents ..........................................................................................................................................................2
Table of Figures .............................................................................................................................................................4
School Sites....................................................................................................................................................................7
Common Issues..........................................................................................................................................................7
Support steps.............................................................................................................................................................7
Add/modify/delete sub sites .....................................................................................................................................7
Add/Create site......................................................................................................................................................7
Modify site.............................................................................................................................................................9
Delete site............................................................................................................................................................10
Changing Site Banner...............................................................................................................................................12
How to Edit Site Content .........................................................................................................................................23
How To Create Virtual Classes.....................................................................................................................................27
Delete your Teacher champion's Virtual Class Sites................................................................................................27
Site Information...................................................................................................................................................29
Create your Teacher champion's Virtual Class Sites................................................................................................31
Site Information...................................................................................................................................................36
User Accounts..............................................................................................................................................................39
Reset of lost or forgotten Password ........................................................................................................................39
My Site errors ..........................................................................................................................................................42
Fixing wrongly created “My Site” For accounts.......................................................................................................43
Permissions..................................................................................................................................................................47
Common permissions issues....................................................................................................................................47
Support Steps ..........................................................................................................................................................47

3. | e-Education
V1.0 23-Dec-2009 3 | P a g e
How to grant permissions on a specific site ............................................................................................................47
Microsoft SharePoint site default groups................................................................................................................48
Default permissions.................................................................................................................................................48
How to Grant Permissions to Create News .............................................................................................................49
School Management System (SMS).............................................................................................................................56
Common Issues........................................................................................................................................................56
2
nd
Line of Support Issue List .......................................................................................................................................56
2
nd
Line of support login page..................................................................................................................................56
Issue List ..................................................................................................................................................................57
New issue/ticket screenshot ...................................................................................................................................58
Example of a closed issue ........................................................................................................................................59

4. | e-Education
V1.0 23-Dec-2009 4 | P a g e
TABLE OF FIGURES
Figure 1- Site Actions Menu...........................................................................................................................................8
Figure 2 - Create New Site .............................................................................................................................................8
Figure 3 - Site Actions Menu (Modify All Site Settings) ...............................................................................................10
Figure 4 - Site Administration Page .............................................................................................................................10
Figure 5 - Site Actions Menu (Modify All Site Settings) ...............................................................................................11
Figure 6 - Site Settings .................................................................................................................................................11
Figure 7 - Delete Site Warning.....................................................................................................................................12
Figure 8 - Changing School Site Banner .......................................................................................................................12
Figure 9 - Changing School Site Banner .......................................................................................................................13
Figure 10 - Changing School Site Banner .....................................................................................................................13
Figure 11 - Changing School Site Banner .....................................................................................................................14
Figure 12 - Changing School Site Banner .....................................................................................................................14
Figure 13 - Changing School Site Banner .....................................................................................................................15
Figure 14 - Changing School Site Banner .....................................................................................................................15
Figure 15 - Changing School Site Banner .....................................................................................................................16
Figure 16 - Changing School Site Banner .....................................................................................................................16
Figure 17 - Changing School Site Banner .....................................................................................................................17
Figure 18 - Changing School Site Banner .....................................................................................................................17
Figure 19 - Changing School Site Banner .....................................................................................................................18
Figure 20 - Changing School Site Banner .....................................................................................................................18
Figure 21 - Changing School Site Banner .....................................................................................................................19
Figure 22 - Changing School Site Banner .....................................................................................................................19
Figure 23 - Changing School Site Banner .....................................................................................................................20
Figure 24 - Changing School Site Banner .....................................................................................................................20

5. | e-Education
V1.0 23-Dec-2009 5 | P a g e
Figure 25 - Changing School Site Banner .....................................................................................................................21
Figure 26 - Changing School Site Banner .....................................................................................................................21
Figure 27 - Changing School Site Banner .....................................................................................................................22
Figure 28 - Editing Site Content...................................................................................................................................23
Figure 29 - Editing Site Content...................................................................................................................................24
Figure 30 - Editing Site Content...................................................................................................................................24
Figure 31 - Editing Site Content...................................................................................................................................25
Figure 32 - Editing Site Content...................................................................................................................................26
Figure 33 - Editing Site Content...................................................................................................................................26
Figure 34 - School Website..........................................................................................................................................27
Figure 35 - My Classes Site ..........................................................................................................................................28
Figure 36 - Creating Virtual Class.................................................................................................................................28
Figure 37 - Creating Virtual Class.................................................................................................................................29
Figure 38 - Creating Virtual Class.................................................................................................................................29
Figure 39 - Creating Virtual Class.................................................................................................................................30
Figure 40 - Creating Virtual Class.................................................................................................................................30
Figure 42 - Creating Virtual Class.................................................................................................................................31
Figure 43 - Creating Virtual Class.................................................................................................................................31
Figure 44 - Creating Virtual Class.................................................................................................................................32
Figure 45 - Creating Virtual Class.................................................................................................................................33
Figure 46 - Creating Virtual Class.................................................................................................................................33
Figure 47 - Creating Virtual Class.................................................................................................................................34
Figure 48 - Creating Virtual Class.................................................................................................................................35
Figure 49 - Creating Virtual Class.................................................................................................................................35
Figure 50 - Creating Virtual Class.................................................................................................................................36
Figure 51 - Creating Virtual Class.................................................................................................................................37
Figure 52 - Creating Virtual Class.................................................................................................................................37

6. | e-Education
V1.0 23-Dec-2009 6 | P a g e
Figure 53 - Creating Virtual Class.................................................................................................................................38
Figure 54 - Creating Virtual Class.................................................................................................................................38
Figure 55 - Creating Virtual Class.................................................................................................................................39
Figure 56 - Accessing User Management ....................................................................................................................40
Figure 57 - Resetting User Password ...........................................................................................................................41
Figure 58 - Resetting User Password ...........................................................................................................................42
Figure 59 - MySite Error...............................................................................................................................................42
Figure 60 - MySite........................................................................................................................................................44
Figure 61 - Deleting My Site ........................................................................................................................................45
Figure 62 - Deleting My Site ........................................................................................................................................45
Figure 63 - Creating MySite .........................................................................................................................................46
Figure 64 - Creating MySite .........................................................................................................................................46
Figure 65 - Accessing People and Groups....................................................................................................................47
Figure 66 - Adding Permissions ...................................................................................................................................48
Figure 67 - Accessing People And Groups ...................................................................................................................49
Figure 68 - Adding Permissions ...................................................................................................................................50
Figure 69 - Modify All Site Settings..............................................................................................................................51
Figure 70 - Accessing Master Pages.............................................................................................................................52
Figure 71 - Setting permissions for list ........................................................................................................................53
Figure 72 - Setting permissions for list ........................................................................................................................54
Figure 73- Setting permissions ....................................................................................................................................55
Figure 74 - Create News Page......................................................................................................................................55
Figure 75 - Login Window............................................................................................................................................56
Figure 76 - Issue List ....................................................................................................................................................57
Figure 77 - Creating New Issue....................................................................................................................................58
Figure 78 - Closed Issue ...............................................................................................................................................59

7. | e-Education
V1.0 23-Dec-2009 7 | P a g e
SCHOOL SITES
COMMON ISSUES
 How to create a sub site under my school page?
o Attach the steps of “How to Add sub site”.
 How I can add/edit web parts to the school page?
o Escalate.
 How to change the banner of the school site?
o Attach the steps of “How to change the school banner”
 I’ve changed the school banner, but the site still shows the old banner.
o Attach the steps of “How to change the school banner”
 How to embed a YouTube video into the school site?
o Escalate.
 How to create a page?
o Go to “Site Actions” > “Create Page”.
 I can’t edit the home page?
o Make sure that the page is “Checked-out”.
 How to create Virtual Classes?
o Attach the steps of “How to create Virtual Classes”.
 How to edit site content?
o Attach the steps of “How to edit site Content”.
SUPPORT STEPS
 Ask for the URL and check if the issue occurs.
 Any issues regarding school sites needs to be escalated.
ADD/MODIFY/DELETE SUB SITES
ADD/CREATE SITE
To add a sub site, click on “Site Actions” > “Create Site”

8. | e-Education
V1.0 23-Dec-2009 8 | P a g e
Figure 1- Site Actions Menu
Figure 2 - Create New Site

9. | e-Education
V1.0 23-Dec-2009 9 | P a g e
Title and Description: Type a title and description for your new site. The title will be displayed on each page in the
site.
Web Site Address: Users can navigate to your site by typing the Web site address (URL) into their browser. You can
enter the last part of the address. You should keep it short and easy to remember.
For example, https://portal.knet.edu.qa/schools/AlresalaSec/sitename
Template Selection: A site for teams to quickly organize, author, and share information. It provides a document
library, and lists for managing announcements, calendar items, tasks, and discussions.
Permissions: You can give permission to access your new site to the same users who have access to this parent
site, or you can give permission to a unique set of users.
Note: If you select Use same permissions as parent site, one set of user permissions is shared by both sites.
Consequently, you cannot change user permissions on your new site unless you are an administrator of this parent
site.
Navigation Inheritance: Specify whether this site shares the same top link bar as the parent. This setting may also
determine the starting element of the breadcrumb.
MODIFY SITE
To modify the site, click on “Site Actions” > “Site Settings” > “Modify All

10. | e-Education
V1.0 23-Dec-2009 10 | P a g e
Figure 3 - Site Actions Menu (Modify All Site Settings)
You can modify the site by the sub categories of “Look and Feel”
Figure 4 - Site Administration Page
DELETE SITE
To delete a site, click on “Site Actions” > “Site Settings” > “Modify All

11. | e-Education
V1.0 23-Dec-2009 11 | P a g e
Figure 5 - Site Actions Menu (Modify All Site Settings)
Site setting page will appear as the following figure.
Figure 6 - Site Settings
First, before you delete the site make sure that you are on the right site URL. Then, under “Site Administration
Category” > “Delete this site”.

12. | e-Education
V1.0 23-Dec-2009 12 | P a g e
A warning message as the following figure will appear, confirming to delete the site and mentioning that
everything under this site will be deleted.
Figure 7 - Delete Site Warning
CHANGING SITE BANNER
These are the steps required to be able to change any of the school banners images (School Site Banner, Class Site
Banner, staffroom Site Banner, Teachers Site Banner, Students Site Banner, Parents Site Banner and the school
logo images) and your school logo image as well.
For an example: we will change the "schoolBanner.jpg" image file for more details please check the below steps:
1. Browse to your school site
2. Right click on the school banner image and click properties
Figure 8 - Changing School Site Banner

13. | e-Education
V1.0 23-Dec-2009 13 | P a g e
3. Copy the marked below part it should be look like the below URL:
"https://portal.knet.edu.qa/schools/your school name/Style%20Library/en-US/images/MLG/"
Figure 9 - Changing School Site Banner
4. Paste it into a new browser tab
Figure 10 - Changing School Site Banner
5. Click on the SchoolBanner.JPG file

14. | e-Education
V1.0 23-Dec-2009 14 | P a g e
Figure 11 - Changing School Site Banner
6. Choose Edit properties
Figure 12 - Changing School Site Banner
7. Click OK to check this item.

15. | e-Education
V1.0 23-Dec-2009 15 | P a g e
Figure 13 - Changing School Site Banner
Figure 14 - Changing School Site Banner
Note: Change the View from All Documents to explorer view in order to be able to use rename, copy, paste and
drag and drop "just like in windows explorer view"

16. | e-Education
V1.0 23-Dec-2009 16 | P a g e
Figure 15 - Changing School Site Banner
Figure 16 - Changing School Site Banner
8. Right click the schoolbanner.jpg image file and rename it to be schoolbanner1.jpg

17. | e-Education
V1.0 23-Dec-2009 17 | P a g e
Figure 17 - Changing School Site Banner
9. File is renamed as appear in the below screen shot.
Figure 18 - Changing School Site Banner

18. | e-Education
V1.0 23-Dec-2009 18 | P a g e
10. Browse to your local computer to where you put the new school banner image file.
Right click the new image file and press copy
Figure 19 - Changing School Site Banner
11. On https://portal.knet.edu.qa/schools/SchoolD/Style%20Library/en-US/images/MLG/ window right click
and paste
Figure 20 - Changing School Site Banner
12. Click OK

19. | e-Education
V1.0 23-Dec-2009 19 | P a g e
Figure 21 - Changing School Site Banner
Note: Make sure that your new file is named schoolbanner.jpg and placed correctly on
https://portal.knet.edu.qa/schools/SchoolD/Style%20Library/en-US/images/MLG/
And for optimum performance please keep the size of the new image intended to be uploaded as the new school
banner limited to 25000 Byte and dimensions as 527 X 143 Pixels
Figure 22 - Changing School Site Banner

20. | e-Education
V1.0 23-Dec-2009 20 | P a g e
13. Change back the view to All Documents in order to publish your new changes to all users.
Figure 23 - Changing School Site Banner
14. Click on the new uploaded schoolbanner.jpg image file and choose Check in
Figure 24 - Changing School Site Banner

21. | e-Education
V1.0 23-Dec-2009 21 | P a g e
15. In what version would you like to check in?  Choose X.0 minor version (Publish) Option "second option"
then Click OK
Figure 25 - Changing School Site Banner
16. Refresh the page
Figure 26 - Changing School Site Banner

22. | e-Education
V1.0 23-Dec-2009 22 | P a g e
Congratulations you have your own school banner published successfully!
Note: you can follow the same above steps to change your ClassBanner, stuffroomBanner, TeacherBanner,
StudentBanner, ParentBanner and the school logo images
The only difference will be in the image name located under "https://portal.knet.edu.qa/schools/your
school name/Style%20Library/en-US/images/MLG/" web site
Note: Make sure that your new file is named "Xbanner.jpg" and placed correctly on
https://portal.knet.edu.qa/schools/SchoolD/Style%20Library/en-US/images/MLG/
And for optimum performance please keep the size of the new image intended to be uploaded as the new Xbanner
limited to 25000 Byte and dimensions as 527 X 143 Pixels
Except for the logo image file dimensions should be 196 X 40 pixels
Figure 27 - Changing School Site Banner

23. | e-Education
V1.0 23-Dec-2009 23 | P a g e
HOW TO EDIT SITE CONTENT
1. Select the site that you want to Add/Edit or delete a web part to/from it
2. To start editing, first you need to check out the page of that site. To do that select pages then select check
out
Figure 28 - Editing Site Content

24. | e-Education
V1.0 23-Dec-2009 24 | P a g e
Figure 29 - Editing Site Content
3. After checking out the page, click on the site name again to start editing
Figure 30 - Editing Site Content
4. Select site settings  edit page

25. | e-Education
V1.0 23-Dec-2009 25 | P a g e
5. Do All the required changes such as adding new web part(s) , configure web part(s)
6. After finishing , select pages again to “check in” and “publish” the changes you made
Figure 31 - Editing Site Content
7. Select the arrow beside the default page and select “check in”

26. | e-Education
V1.0 23-Dec-2009 26 | P a g e
Figure 32 - Editing Site Content
8.Select the Major version (Publish) then click OK
Figure 33 - Editing Site Content

27. | e-Education
V1.0 23-Dec-2009 27 | P a g e
9. Now you have finished the update, return to the site again by selecting the site name, in our case “Robot
Activities”
HOW TO CREATE VIRTUAL CLASSES
DELETE YOUR TEACHER CHAMPION'S VIRTUAL CLASS SITES
If you wrongly created the Teacher champion's Virtual Class Sites you can delete it by following up the below steps:
Log on to the https://portal.knet.edu.qa
1. Navigate to your my School web site.
Figure 34 - School Website
2. Navigate to your my classes web site.

28. | e-Education
V1.0 23-Dec-2009 28 | P a g e
Figure 35 - My Classes Site
Then navigate to the class site under which you created you teacher champion's class site
Ex. Your English teacher champions chose class 1 A so you wrongly created the virtual class using team site
template or you wrongly created it with a wrong name as can be found below:
EnglishVS instead of EnglishVC or English_VC
Using team site template instead or any other template instead of the recommended template as per below:
Wrong template
Figure 36 - Creating Virtual Class
Right template

29. | e-Education
V1.0 23-Dec-2009 29 | P a g e
Figure 37 - Creating Virtual Class
Go to “Site Actions” > Then to “Site Settings”
Figure 38 - Creating Virtual Class
Note: - In order to ensure you will delete the right VC site you need to check the site information part
Site Information
Site URL: https://portal.knet.edu.qa/schools/SchoolD/Classes/class1a/englishvc/
Mobile Site URL :
https://portal.knet.edu.qa/schools/SchoolD/Classes/class1a/englishvc/m/
If you find that you are not on the intended site to be deleted please quit and start over again

30. | e-Education
V1.0 23-Dec-2009 30 | P a g e
Figure 39 - Creating Virtual Class
From site settings Choose delete the site link  the below page will load then choose click on the Delete button
Figure 40 - Creating Virtual Class
Confirm the deletion by clicking OK
Site is deleted. Now you are ready to recreate the correct Virtual class site for your teacher champions

31. | e-Education
V1.0 23-Dec-2009 31 | P a g e
CREATE YOUR TEACHER CHAMPION'S VIRTUAL CLASS SITES
Log on to the https://portal.knet.edu.qa
1. Navigate to your My School web site.
Figure 41 - Creating Virtual Class
2. Navigate to your My Classes web site.
Figure 42 - Creating Virtual Class
Then navigate to the class site under which you will created your teacher champion's class site

32. | e-Education
V1.0 23-Dec-2009 32 | P a g e
For an example Class 1 A
Figure 43 - Creating Virtual Class
Go to site ActionsCreate Site
Fill In the title field according to the agreed naming conventions
EnglishVC IctVC ScienceVC MathVC
or
English_VC ICT_VC Science_VC Math_VC
Both are correct.
Fill in description Field with a reasonable description
In the Web Site Address part fill in the URL Name with the same as the title field
EnglishVC IctVC ScienceVC MathVC

33. | e-Education
V1.0 23-Dec-2009 33 | P a g e
Figure 44 - Creating Virtual Class
In template selection part choose E-learning ICT QATAR Knet II StaffRoom Site
Your teacher champions must have this template to be able to create their class sites.
Figure 45 - Creating Virtual Class

34. | e-Education
V1.0 23-Dec-2009 34 | P a g e
Then Press Create
Figure 46 - Creating Virtual Class
The site will be created in the left Pane as shown above.
Navigate the recently created Virtual Class to ensure that it is created under the correct class
Your School Name > My Classes > Class 1 A > English VC > Pages > default

35. | e-Education
V1.0 23-Dec-2009 35 | P a g e
Figure 47 - Creating Virtual Class
Then you have to grant your teacher Champion Full permission over the VC
Figure 48 - Creating Virtual Class
Go to Site ActionsSite SettingsModify All Site Settings

36. | e-Education
V1.0 23-Dec-2009 36 | P a g e
Figure 49 - Creating Virtual Class
Then Click On Advanced Permissions
Note: - Always consider Checking Site Information Part to ensure assigning permission, creating
or deleting sites as per found below:
I am working on EnglishVC
Site Information
Site URL: https://portal.knet.edu.qa/schools/SchoolD/Classes/class1a/englishvc/
Mobile Site URL
:
https://portal.knet.edu.qa/schools/SchoolD/Classes/class1a/englishvc/m
/
Then you will have to break the inheritance by go to ActionsEdit Permissions

37. | e-Education
V1.0 23-Dec-2009 37 | P a g e
Figure 50 - Creating Virtual Class
You will be asked if you want to break the inheritance please click OK
Figure 51 - Creating Virtual Class
Go to New  Add Users

38. | e-Education
V1.0 23-Dec-2009 38 | P a g e
Figure 52 - Creating Virtual Class
The following “Add Users” page will appear:
 Type the name of the intended user, you can enter user names, group names, or e-mail addresses.
Separate them with semicolons. i.e “Mohamed Abdel Raheem” then press check names icon under the
user text box.
 Click on “Give users permission directly” Radio button.
 Click on the required permission check box i.e. “full control and SLK Instructor” if we need to grant user
(Mohamed Abdel Raheem) this permission.
 Then press “OK” to finish the addition of this user and granting him contributes permission.
Figure 53 - Creating Virtual Class

39. | e-Education
V1.0 23-Dec-2009 39 | P a g e
Figure 54 - Creating Virtual Class
Finally review permissions page to make sure that required user has been granted the needed permission.
USER ACCOUNTS
RESET OF LOST OR FORGOTTEN PASSWORD
1-ask the user about his/her username / password.
2-check the provided username / password to see if it works from your computer
3-if the username / password do not work; then do the following:
Go the school site of the user
Click on School “Site Admin” and click on “user Management”

40. | e-Education
V1.0 23-Dec-2009 40 | P a g e
Figure 55 - Accessing User Management
Click on “Search for KNet User”, then leave all fields blank and click on the “Search” button
This will open a list of all users’ details in the school
Select the user you want to reset his password then click on rest password

41. | e-Education
V1.0 23-Dec-2009 41 | P a g e
Figure 56 - Resetting User Password
If you run into an issue similar to “school principal, Secretary, assistants (Administration department) do not have
user name and password; do the following
- Go to user management and search for them by choosing the role of the users.

42. | e-Education
V1.0 23-Dec-2009 42 | P a g e
Figure 57 - Resetting User Password
MY SITE ERRORS
If you can't access/edit “My Site” site, or if it run into an error similar to the below screen shot;
Figure 58 - MySite Error

43. | e-Education
V1.0 23-Dec-2009 43 | P a g e
Please do the following steps;
1-If you get ‘page cannot be displayed’ then login to school site using school site link (assuming school name is
‘SchoolName’).
https://portal.knet.edu.qa/schools/SchoolName
2-If user could login to school site then the username and password are correct and the problem in “My Site” so it
should be deleted and recreated in order to fix this problem.
3-Type the following link in the address bar after replacing ‘User_name’ with the actual username:
https://mysite.knet.edu.qa/personal/ict_user_name/_layouts/deleteweb.aspx
So if the username is “test.teacher” the link will be as follows:
https://mysite.knet.edu.qa/personal/ict_test_teacher/_layouts/deleteweb.aspx
4-Delete “My Site” web page will be displayed, press delete for deleting “My Site” then you will receive a
confirmation that “My Site” is deleted.
FIXING WRONGLY CREATED “MY SITE” FOR ACCOUNTS
If you got “My Site” created similar to the one shown below, this means that it is created in a wrong way. To fix
the problem please do the following:
1. Select site actions “ ‫الموقع‬ ‫“إجراءات‬ then select site settings “ ‫الموقع‬ ‫“إعدادات‬

44. | e-Education
V1.0 23-Dec-2009 44 | P a g e
Figure 59 - MySite
2. Select “Delete this site” ‫حذ‬‫الموقع‬ ‫هذا‬ ‫ف‬

45. | e-Education
V1.0 23-Dec-2009 45 | P a g e
Figure 60 - Deleting My Site
3. Select delete “‫”حذف‬ then ok
Figure 61 - Deleting My Site

46. | e-Education
V1.0 23-Dec-2009 46 | P a g e
4. Open the portal in a new browser, you will be asked to recreate “My Sit” , select the language (Note that
the language you selected for My Site cannot be changed after, so please select it carefully)
Figure 62 - Creating MySite
5. Wait till the site is
Figure 63 - Creating MySite
6. You should finally get “my site” created in the below format (the one in the image is for students , you will
get another one for teachers and also another one for parents)

47. | e-Education
V1.0 23-Dec-2009 47 | P a g e
PERMISSIONS
COMMON PERMISSIONS ISSUES
 User account cannot access X site
o Teacher(s) user account cannot access staffroom(s) sites.
o Student(s) user account cannot access classes sites.
 Administration user account wants to add news.
SUPPORT STEPS
 Login through the user account and check if they have access to that site. If they really don’t have access,
then escalate the issue.
HOW TO GRANT PERMISSIONS ON A SPECIFIC SITE
 Click on “Site Actions” > “People and Groups”
Figure 64 - Accessing People and Groups
 Permissions page will appear, then choose the group which you want to add the user in it.

48. | e-Education
V1.0 23-Dec-2009 48 | P a g e
 Click on the arrow next to “New” button > “Add Users”.
Figure 65 - Adding Permissions
MICROSOFT SHAREPOINT SITE DEFAULT GROUPS
 Site Visitors: Visitors can read content in the Web site.
 Site Members: Members can contribute content to the Web site.
 Site Owners: Owners have full control over the Web site.
Note: You can provide permissions to the user account directly without adding it to these groups.
DEFAULT PERMISSIONS
You can grant permissions directly to the users.
 Full Control - Has full control.
 Design - Can view, add, update, delete, approve, and customize.
 Manage Hierarchy - Can create sites and edit pages, list items, and documents.
 Approve - Can edit and approve pages, list items, and documents.
 Contribute - Can view, add, update, and delete.
 Read - Can view only.
 Restricted Read - Can view pages and documents, but cannot view historical versions or review user rights
information.

49. | e-Education
V1.0 23-Dec-2009 49 | P a g e
HOW TO GRANT PERMISSIONS TO CREATE NEWS
1. Select News --> Go to site settings --> People and groups
Figure 66 - Accessing People And Groups
2. Add the required user to the "News Owners"

50. | e-Education
V1.0 23-Dec-2009 50 | P a g e
Figure 67 - Adding Permissions
3. Go to the school Site --> Select "Modify All Site Settings"

51. | e-Education
V1.0 23-Dec-2009 51 | P a g e
Figure 68 - Modify All Site Settings
4. Under Galleries --> select "Master pages and page layouts"

52. | e-Education
V1.0 23-Dec-2009 52 | P a g e
Figure 69 - Accessing Master Pages
5. Select Settings --> Document library settings

53. | e-Education
V1.0 23-Dec-2009 53 | P a g e
Figure 70 - Setting permissions for list
6. Under permissions and management --> Permissions for this document library

54. | e-Education
V1.0 23-Dec-2009 54 | P a g e
Figure 71 - Setting permissions for list
7. Select Add --> add users --> type the user account for the required user --> grant "Read" permission then click
"Ok"

55. | e-Education
V1.0 23-Dec-2009 55 | P a g e
Figure 72- Setting permissions
8. Logon with the new added user --> Select "News" --> select "Site Actions" --> "Create page" , the user is now
able to select a template and create a “News” page
Figure 73 - Create News Page

56. | e-Education
V1.0 23-Dec-2009 56 | P a g e
SCHOOL MANAGEMENT SYSTEM (SMS)
COMMON ISSUES
 I’ve registered new user accounts to the SMS but I didn’t receive their credentials.
o Escalate to the technical support team.
 User accounts cannot access their classes.
o Make sure that they are assigned to their classes in the SMS.
 Attendance System is not activated.
o Make sure that they are assigned to their classes in the SMS.
2ND
LINE OF SUPPORT ISSUE LIST
To access 2
nd
line of support list, please go to this URL: https://portal.knet.edu.qa/SupportSite
2ND
LINE OF SUPPORT LOGIN PAGE
Figure 74 - Login Window

57. | e-Education
V1.0 23-Dec-2009 57 | P a g e
By entering your username and password for KNET, you will be able to access 2
nd
line of support issue list.
ISSUE LIST
Figure 75 - Issue List

58. | e-Education
V1.0 23-Dec-2009 58 | P a g e
NEW ISSUE/TICKET SCREENSHOT
Figure 76 - Creating New Issue
1. School Name, drop-down menu contains all participated schools.
2. Title, issue title. For example, Problem with classes permissions.
3. Comments, text box for comments. For example, 2
nd
line team wants more info from the school PM.
4. Issue status. For example, weather the issue status “Opened”, “In progress”, “Pending”, “Closed” etc...
5. Issue category. Whether it’s issue, question or future recommendation.
6. Technical area, the technical area of the issue. For example, school site, user accounts and etc…
7. Priority, issue priority.
8. Opened date, issue creation date.
9. Closed date, the date of closing the issue.
10. Severity level, the response time of the issue. This is different from the problem priority. For example, all
school users cannot access the school site.
11. Resolution type, whether the resolution type is fixed, answered or etc…
12. Description, issue description field.
13. Issue resolution details, issue resolution provided by 2
nd
line support team for this issue.
14. Due date, the due date of the issue.

59. | e-Education
V1.0 23-Dec-2009 59 | P a g e
15. Related issues, to relate the issue to a similar problem/issue.
EXAMPLE OF A CLOSED ISSUE
Figure 77 - Closed Issue
1. School Name.
2. Title, issue title.
3. Comments, text box for comments.
4. Issue status. For example, weather the issue status “Opened”, “In progress”, “Pending”, “Closed” etc...
5. Issue category. Whether it’s issue, question or future recommendation.
6. Technical area, the technical area of the issue. For example, school site, user accounts and etc…
7. Priority, issue priority.
8. Opened date, issue creation date.
9. Closed date, the date of closing the issue.

60. | e-Education
V1.0 23-Dec-2009 60 | P a g e
10. Severity level, the response time of the issue. This is different from the problem priority. For example, all
school users cannot access the school site.
11. Resolution type, whether the resolution type is fixed, answered or etc…
12. Description, issue description field.
13. Issue resolution details, issue resolution provided by 2
nd
line support team for this issue.
14. Due date, the due date of the issue.
15. Related issues, to relate the issue to a similar problem/issue.
16. Assigned to, assigned to which person of 2
nd
line of support team