Cómo promover la innovación en el sector público


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Presentación: Cómo promover la innovación en el sector público de Mette lindgaard, Socia Líder Gestión de Casos Integrada y Servicios Sociales, Deloitte Dinamarca.

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Cómo promover la innovación en el sector público

  1. 1. Public Sector Innovation in DenmarkMette Lindgaard, Deloitte Global Social Services LeaderMay 2013, Chile
  2. 2. ©2013 Deloitte Global Services Limited1Danish design and innovation- and design failures
  3. 3. © 2013 DeloitteIntroducing Denmark– a small country with a strong confidenceThe Danish innovation caseThe innovation environmentLessons learned in DenmarkContent2
  4. 4. ©2013 Deloitte Global Services Limited© 2013 DeloitteIntroducing Denmark– a small country with a strong confidence3
  5. 5. ©2013 Deloitte Global Services LimitedA small nation but a great KingdomDenmark Faroe Island Greenland ChilePopulation 5,556,452 49,709 57,714 17,216,945Sq Km 43,094 1,393 2,166,086 756,102Source: CIA Factbook4
  6. 6. ©2013 Deloitte Global Services Limited• On of the largest coast lines inEurope• Relatively flat - highest point173 m. above sea level• 60 % tax• Free education and healthcare• The happiest people in EuropeThe geography of Denmark5
  7. 7. © 2013 DeloitteThe DanishInnovation Case– radical and incremental innovation6
  8. 8. ©2013 Deloitte Global Services LimitedWhy innovation in Denmark?7Less people toserve moreCitizenexpectationsFinancialcrisisIncreasingcosts of careLarge andexpensive publicsectorDesire to createa better societyLarge generations retire, more on welfare support - we faceshortage of employeesCitizens pay high taxes and expect high level servicesLife style deceases and advanced treatments drive costs ofhealth care and home care.One of the world’s most expensive public sectors(Denmark is 57% of GDP, and Chile is 24% of GDP)Though Denmark is doing better than southern Europeancountries, we face budget constraints.Strong community sense and wish for a better society.
  9. 9. ©2013 Deloitte Global Services LimitedInnovation in Denmark – both radical and incremental8• New reforms in employment,education and social services• New tools and technology toimprove efficiency• New channels changes citizenservices and communication• New knowledge provide newunderstanding and new ideas• New collaboration Private –Public innovation and cooperation,Public – NGO cooperation.
  10. 10. ©2013 Deloitte Global Services LimitedA few examples• Mobile-learning in home care for elderly promotequality of care.• Sensor regulated rooms and buildings promote selfsufficiency and life quality.• Electronic distribution of medicine saves lives.• I-enabled kindergartens promote individuallearning from an early age.• Centralized case management provideautomated processes and online access.• Case management systems save time and money.• Technology reduce work related accidents.9
  11. 11. © 2013 DeloitteThe innovationenvironment10
  12. 12. The Danish Innovation environment11Regulation• Innovation law: Law on grants to promote innovation, research• ”Free municipalities” – local iniativatives to by-pass regulationInnovation Institutions• MindLab, Innovation Centre Denmark, Innovation academies• Innovation agents to support small companiesPublic funding• Fund for welfare technology, funds tailored to innovation, researchand initiativesIncentives• Salary and reward structure to promote innovative behavior• Innovation prizesInvolvement• Innovation conferences• Involvement of citizens and employees in innovation initiatives
  13. 13. Association of Local governments• Annual innovation conference• innovation prize• Radical innovation– new public sector solutions• Small steps– innovative value withsmall means2012 focus on education• 44 local governments participated– 104 initiatives• Prize for: The future primary school - active involvement of citizensand private sector in development of the primary school of tomorrow12
  14. 14. ©2013 Deloitte Global Services LimitedMindLabWeb: http://www.mind-lab.dk/• MindLab is an innovative citizen-oriented cooperation between the Ministries ofEmployment, Taxation, Business and Development.• Cross ministerial initiatives involving citizens and companies in creating betterpublic solutions.• Three areas:• “Laboratory”: Help to create concrete changes through an experimental anduser participatory approaches involving partnerships, projects, andworkshops.• “Think Tank”: Research and analysis for government, academia and thewider public.• “Inspirator”: Seminars, courses, presentations, training and developmentactivities.13
  15. 15. © 2013 Deloitte Global Services LimitedFund for Welfare TechnologyWeb: http://www.ffvt.dk/Purpose: To renew the Danish public system through the distribution oftechnology that ensures better service for fewer resources.• 550 M$ for welfare technology initiative in 5 years• Public as well as Private-Public initiatives• Radical innovationWelfare technology…• Cost-effective processes and administration• Citizen empowermentSensoring bed sheets Learning danish by3D computergameHome care opens doorswith mobile phone14
  16. 16. ©2013 Deloitte Global Services LimitedInnovation Centre DenmarkSource: http://icdk.um.dk/15Connected to the Ministry of Foreign Affairs of Denmark.Assist researchers, small and large companies with:• International partnerships• International network• Define the right collaboration partnersfor entering a new marked• Create design strategy• Develop and commercialize products
  17. 17. © 2013 DeloitteLessons learned16
  18. 18. © 2013 Deloitte Global Services LimitedBarriers to innovation17Structural barriersPersonal barriersOrganizationalsilosEmployeesseeking stabilityand job security‘Failure-is-not-an-option-culture’Lack of knowledge on how to create innovationsPerformancemeasurementsfocus on currentservices – not newOrganizational barriersCareer pathsdo notrecognizeinnovationLimited inclusionof citizens indesigning newsolutions
  19. 19. ©2013 Deloitte Global Services LimitedLessons learned in Denmark18The state mustprovide infrastructureto push for innovationRaise generalknowledge ofinnovation, e.g.through academiesCreate institutionsfocused on innovationsuch as MindLabSet high goals– it motivates!Show your innovationsuccessesCollaborate with theprivate and non-profit sectors
  20. 20. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of memberfirms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legalstructure of Deloitte Touche Tohmatsu Limited and its member firms.Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With aglobally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service toclients, delivering the insights they need to address their most complex business challenges. Deloittes approximately 182,000 professionalsare committed to becoming the standard of excellence.This publication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited, its member firms, and theirrelated entities (collectively, the “Deloitte Network“). None of the Deloitte Network shall be responsible for any loss whatsoever sustained byany person who relies on this publication.© 2012 Deloitte Global Services Limited19Mette Lindgaardpartner +45 2524 0037mlindgaard@deloitte.dk