Schooley Mitchell 11 22 2010

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Cloud Based Speech

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Schooley Mitchell 11 22 2010

  1. 1. Cloud-Based Speech Attendant<br />Overview for SchooleyMitchell Telecom Consultants<br />11/22/2010<br />1<br />
  2. 2. 11/22/2010<br />2<br />
  3. 3. Traditional Needs for an Automated Attendant<br />Need a consistent 7*24 professional greeting for customers<br />Eliminate lengthy hold times for callers waiting for live receptionist<br />11/22/2010<br />3<br />
  4. 4. Benefits of Speech Enabled Auto Attendant<br />Handsfree, eyes free for safety<br />Dial by name on keypad not always available (device dependent)<br />Reduce time to connect to person or dept. quicker<br />Reduces zero out calls <br />11/22/2010<br />4<br />
  5. 5. Issues with Premise based SEAA<br />Cost of Speech Recognition resources (not cost effective for premise based SMB)<br />Recognition rates can decline with employee churn<br />Knowledge and complexity required to setup a traditional SEAA<br />Effort needed for Adds/Moves/Changes of Directory<br />11/22/2010<br />5<br />
  6. 6. New Environment - Cloud-Based SEAA<br />Hosted VoIP Proliferating<br />Internet Bandwidth Reliable<br />SIP standard ubiquitous / IMS<br />Market Acceptance of Cloud-Based solutions<br />'App World' embraced as way to add a service<br />Speech on Device makes speech apps. more acceptable<br />11/22/2010<br />6<br />Speech<br />Servers<br />Internet<br />SIP<br />
  7. 7. New Approach<br />11/22/2010<br />7<br />“Ann Wright”<br />Speech<br />Servers<br />Internet<br />IP Phone<br />System<br />SIP<br />Enterprise A<br />
  8. 8. Mobiso Cloud<br />MOBISO<br />C<br />Enterprise HQ<br />Enterprise<br />Office<br />Enterprise<br />Office<br />SIP<br />A<br />B<br />Internet<br />PSTN<br />IP WAN<br />IP Phone System<br />D<br />Caller A dials Mobiso extension (speed dial button) <br />IP Phone System(B) routes call to Mobiso cloud (C)<br />Mobiso greets caller and accepts name<br />Mobiso transfers (REFER) caller to destination (D)<br />Call path results in direct audio connection between A and D <br />Mobiso Speech Assistant<br />
  9. 9. New Technology / New Biz Model<br />Technical<br />Tenant Partitioned Platform / Service Provider Admin / End Customer Admin / <br />Distributed Architecture <br />SIP Based integration to any IP-PBX / SIP Trunk or SIP End Point<br />Auto provisioning to VoIP Service Providers<br />Centralized speech reco resources for cost effectiveness<br />Scale to small and large and traffic engineering benefits<br />Sophisticated centralized and automated utterance characterization and distributed multi language linguistics tuning available to even smallest customer<br />Logical Choice, Disambiguation<br />11/22/2010<br />9<br />
  10. 10. Business Model<br />Sell Direct to SMB<br />Sell on App Store with Revenue Share and auto provisioning (BroadSoft)<br />Resell thru IP-PBX Vendor (Mitel)<br />White Label to Hosted VOIP (Telesphere)<br />License to IP-PBX Vendors (Cisco)<br />11/22/2010<br />10<br />
  11. 11. 11/22/2010<br />11<br />
  12. 12. 11/22/2010<br />12<br />
  13. 13. 11/22/2010<br />13<br />
  14. 14. Benefits to Hosted VoIP Providers<br />Add SEAA as value added service - over DTMF dial by name directory<br />Recurring value to client and recurring revenue<br />Ties into other hosted VOIP services - follow me, conferencing<br />11/22/2010<br />14<br />
  15. 15. Benefits to SMB<br />High quality SEAA previously only available to Large Enterprise now available to all SMB<br />No premise equipment required, or dedicated trunkin<br />Low entry cost, scales to reduce cost per user. SaaS based pricing scales to low and high<br />Multi-languages available<br />Ease-of setup - ask Hosted VoIP provider to add on<br />Ease of Admin - automated MACs, easy Holiday, Weekend, Operator settings.<br />Custom Professional Greeting (big company sound) <br />11/22/2010<br />15<br />
  16. 16. Selling Speech Assistant I<br />Consistent professional greeting to customers<br />Reach Employees & Depts. easily & quickly<br />Eliminate lengthy hold times in queue<br />Avoid DTMF ‘dial by name’ frustration and ‘0 Out’ cost<br />Avoid tying up Receptionist<br />11/22/2010<br />16<br />
  17. 17. Selling Speech Assistant II<br />Runs 24 X 7 X 365<br />Handles internal staff calls (often >50%)<br />Cost savings immediate<br />Special Holiday and Weekend Greetings<br />World Class technology deployed at Fortune 100s<br />SLA & Performance Reports<br />11/22/2010<br />17<br />
  18. 18. New Approach<br />11/22/2010<br />18<br />“Ann Wright”<br />Speech<br />Servers<br />Internet<br />IP Phone<br />System<br />SIP<br />Enterprise A<br />
  19. 19. Mobiso Cloud<br />MOBISO<br />C<br />Enterprise HQ<br />Enterprise<br />Office<br />Enterprise<br />Office<br />SIP<br />A<br />B<br />Internet<br />PSTN<br />IP WAN<br />IP Phone System<br />D<br />Caller A dials Mobiso extension (speed dial button) <br />IP Phone System(B) routes call to Mobiso cloud (C)<br />Mobiso greets caller and accepts name<br />Mobiso transfers (REFER) caller to destination (D)<br />Call path results in direct audio connection between A and D <br />Mobiso Speech Assistant<br />
  20. 20. Deployment Choices<br />You Sign Up as Service Provider at Marketplace<br />Your Customers sign themselves up for Mobiso Speech Assistant<br />Price set at $24.99 per 25 employees.<br />Revenue Share: $0.25 to you per seat.<br /><ul><li>You setup one-time integration to Lyrix
  21. 21. You sell Mobiso Speech Assistant Directly to Customers
  22. 22. You price per market value
  23. 23. Your Cost:$20/month per 25 employees with major volume discounts as you sell more.</li></ul>11/22/2010<br />20<br />
  24. 24. Cloud-Based Integration to Lyrix<br />One Time<br />Provisioning Interface<br />Automated with access to Admin. Credentials<br />See Getting Started Doc.<br />SIP Interface<br />Support of testing<br />See Getting Started Doc.<br />Mobiso SLA<br />Channel Partner Agreement<br />Ongoing<br />Each new customer signup<br />Sign up at Mobiso partner portal<br />Support <br />Email, 24*7 HelpDesk<br />Names Tuning<br />Linguistics, Auto-Correction<br />Billing<br />Monthly invoicing <br />Coming Features<br />Conferencing, Contact Sync.<br />11/22/2010<br />21<br />
  25. 25. Give Your Customers What They Want<br />Ongoing Value<br />Our partners are adding Mobiso Speech Assistant to their portfolio at the request of their customers. <br />Win more opportunities and make more money with Mobiso Speech Assistant.<br />Integration with BroadSoft makes it seamless for customers.<br />11/22/2010<br />22<br />
  26. 26. Partner Promotion<br />Q4 2010<br />Free Provisioning Setup<br />Free SIP Setup and Test<br />Free Test Tenant for Partner site.<br />Go to Mobiso.com<br />11/22/2010<br />23<br />
  27. 27. 11/22/2010<br />24<br />

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