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Engaging citizens in the future of mobility


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This is a presentation given by James Gleave of Mobility Lab to the Smart Transport Conference in Birmingham on Wednesday 18th September 2019. Public participation is something all transport planners do. But we often do it poorly. This presentation builds on current research to identify the current challenges facing public engagement in transport, and what planners can do about it.

Published in: Government & Nonprofit
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Engaging citizens in the future of mobility

  1. 1. Engaging Citizens in the Future of Mobility James Gleave Smart Transport Conference, 18th September 2019 @jamesgleave1 | @lab_mobility
  2. 2. Two dominant paradigms The User • Consumer of services • Provide services to gain profit • Individualistic approach • Involved in definition The Public • Limited profit motive • Provide a base level of access • Delivery at scale • ”We trust this is ok with you?”
  3. 3. What this means for transport strategies Transport Strategy
  4. 4. A Citizen Paradigm? The Citizen • Owns the vision for transport in their area; • Develops service concepts and ideas in collaboration with public and private partners; • Transport planning is a partnership, just a profession; • Public bodies advise and empower.
  5. 5. Do citizens actually care about transport?
  6. 6. Yes, kind of… • People would like more of a say on policy areas that affect them • People do have concerns about the future of transport, but they are not as high a priority as other areas Over 50% of people want to have a greater say over major policy decisions that affect their lives. Source: Institute of Government (2015) 71% of Americans are afraid to ride in a self- driving car. Source: AAA (2018) 2% of British people consider transport to be the most important priority for the country. Source:YouGov (2019)
  7. 7. How we engage with people is not how they engage in issues 69% Signed a petition 36% Boycotted a product 31% Donated to a cause Source: British Social Attitudes Survey (2019) How we do it now
  8. 8. It’s simple really Citizens have the right to know what is happening in their world around them. It is their right to have a meaningful say on matters that will inevitably affect their lives, and to be more involved and engaged in the processes that make these decisions.
  9. 9. So what do we do about it?
  10. 10. There is no end of best practice
  11. 11. Give up your decision making authority where you can • Creating capacity to empower people and to ensure that their decisions have impact • Invest in techniques such as participatory budgeting • Establish citizens juries • Laz Paz (Bolivia) established local management committees to directly oversee infrastructure works through the Neighbourhoods and Communities of Truth Programme
  12. 12. Make your citizens transport experts • Open data should be the standard, if it is not already • Invest time in developing their knowledge and skills • Make your insight accessible and easy for others to do their own research. • We are very good at this already! • MappingGM • Real JourneyTimes Project in theWest Midlands • Needs to be done more systemically
  13. 13. Co-create everything • We do this well already! • DIY Streets • Playing Out • Great for solutions • Challenge is scaling this to strategies and visions that apply to everyone • CIPTEC demonstrated that this can be simplified into a meaningful workshop process • Define the objectives • Develop innovative ideas • Assess against needs
  14. 14. Break open your process of thinking of the future • Shift away from expert-led visions of the future • Process of identifying trends of relevance locally, and creating consensus among citizens about different futures • Workshops • Citizens Juries • Open Foresight Platforms and publishing • Making the future engaging • Future Mobility Scenario Game
  15. 15. Moving to Citizen-Centred Mobility Open, usable Data Accessible services Meeting user need Operational delivery Mobility data open as standard Open source tools Building skills to use them Building sustainability Defining Universal Accessibility Financing and delivering Tools and service empowering people Transparent delivery New operating models Meeting customer wants Community and public sector collaboration Attitudinal and observational research Open and inclusive in identifying needs Defining responsibilities
  16. 16. We know there are many barriers to making this happen • We know how do to do this already! • We need to make good practice standard practice • Mobility Lab is looking to make this easier ur-strategy.html “We’ve not got the time.” “We’ve not got the staff.” “We’ve not got the money.”
  17. 17. Thank You James Gleave Director, Mobility Policy Lab E: | M: 07958 350159