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10 FACTS ABOUT GEN Y: 
mobile + word of mouth 
flickr © instantvantage
by Graham D Brown 
flickr pic © pennuja 
TOTAL YOUTH RESEARCH 
Students Teens Millennials Gen Y Gen Z 
www.TotalYouthResearch.com
23% reported a sense of distress when they 
didn’t have their phone on them 
flickr © mmj171188
76% of 18-25 year olds said they recommend 
brands to other people 
flickr © pedrosimoes7
18-29 year olds are 50x more likely to 
recommend a product based on good 
experience than on incentives or rewards 
flickr © stawarz
67% of Gen Y shared their phone purchase 
with friends 
flickr © followtheseinstructions
Gen Y recommend brands 15 times more 
offline than they do online 
flickr © Nalejandro
90% of Gen Y brand-related conversations 
happen at home 
flickr © aimeeardell
76% of Gen Y said their old carrier could have 
prevented them from switching if they just 
paid attention 
flickr © marcsamson
94% use messaging apps on a daily basis 
flickr © Fouquier
76% said "because other friends are on it" as the 
#1 reason to switch to a new social app 
flickr © mamnaimie
Facebook usage fell 10% and Twitter grew 
25% among 14-18 year olds in past year 
flickr © draganbrankovic
by Graham D Brown 
flickr pic © pennuja 
TOTAL YOUTH RESEARCH 
Students Teens Millennials Gen Y Gen Z 
www.TotalYouthResearch.com
10 Facts About Gen Y: Mobile and Word of Mouth

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10 Facts About Gen Y: Mobile and Word of Mouth

  • 1. 10 FACTS ABOUT GEN Y: mobile + word of mouth flickr © instantvantage
  • 2. by Graham D Brown flickr pic © pennuja TOTAL YOUTH RESEARCH Students Teens Millennials Gen Y Gen Z www.TotalYouthResearch.com
  • 3. 23% reported a sense of distress when they didn’t have their phone on them flickr © mmj171188
  • 4. 76% of 18-25 year olds said they recommend brands to other people flickr © pedrosimoes7
  • 5. 18-29 year olds are 50x more likely to recommend a product based on good experience than on incentives or rewards flickr © stawarz
  • 6. 67% of Gen Y shared their phone purchase with friends flickr © followtheseinstructions
  • 7. Gen Y recommend brands 15 times more offline than they do online flickr © Nalejandro
  • 8. 90% of Gen Y brand-related conversations happen at home flickr © aimeeardell
  • 9. 76% of Gen Y said their old carrier could have prevented them from switching if they just paid attention flickr © marcsamson
  • 10. 94% use messaging apps on a daily basis flickr © Fouquier
  • 11. 76% said "because other friends are on it" as the #1 reason to switch to a new social app flickr © mamnaimie
  • 12. Facebook usage fell 10% and Twitter grew 25% among 14-18 year olds in past year flickr © draganbrankovic
  • 13. by Graham D Brown flickr pic © pennuja TOTAL YOUTH RESEARCH Students Teens Millennials Gen Y Gen Z www.TotalYouthResearch.com