Embedded Government: The Public Sector in 2011- 02
Driving Di imGovernment ForwardRoberto Viola, Secretary General, , y General, AGCOM Vice- Vice h i Vi -chair RSPG
Outline1. Definition & Introduction2. Key Factors3. Best practices in Italy (2)4.4 Governement strategies in Italy (2)5. Allocation of 500-800 MHz as a driver for m- government (2) t
Definition & Introduction “A strategy and its implementation involving the utilization of all kinds of wireless and mobile technology services applications and devices for improving benefits to the technology, services, parties involved in e-government including citizens, businesses and all government units” (Kushchu and Kuscu, 2003)• M-GOVERNMENT: the emerging trend in government service delivery through the use of wireless technologies.• THE NEW FOREFRONT IN INTERACTING WITH CITIZENS: While e- government refers to the use of ICTs to transform public service delivery delivery, the widespread use of mobile telephony has contributed to the development of m-government.• ADVANTAGES: (i) more accessible services in areas where where wired phone service is not a feasible option; (ii) enhancements in public sector with more t ith transparent and engaging communications; (iii) creation of new t d i i ti ti f public services and increasing efficiency of those existing; (iv) cutting service deployment costs; (v) positive effect on the economy through infrastructure d i f t t development and b tt b i l t d better business practices. ti
KEY FACTORS The Mobile Internet world is growing fast and using new generation cell phones such as iPhones and smartphones facilitates accessing applications and contents on mobile up t four times more than on less advanced t t t bil to f ti th l d d terminals. i l Mobile lines in Italy (Q109-Q110) Mobile Data Traffic in Italy (Q109-Q110) 100 30.000 92,70 91,20 90,44 90,92 91,56 90 24.743 25.000 80 22.562 22 562 70 20.000 17.814 60 T e r a b y te 15.387m ilio n i 50 15.000 12.318 11.691 10.826 40 34,21 35,10 30,91 31,65 32,24 8.826 10.000 7.615 30 5.790 5 790 20 5.000 10 0 0 1T09 2T09 3T09 4T09 1T10 1T09 2T09 3T09 4T09 1T10 In Italy there are more than 90M mobile lines whose a third with 3G technology While lines, technology. mobile lines are quietly stable during last years, mobile data volume is rapidly growing, reaching 25 Petabyte in Q12010. (Source: AGCOM, Sector Inquiry VOIP, 2011)
best practices in Italy 1/2 The explosion in the use of wireless internet devices in combination with the increasing mobility of people creates new communications needs: i what time the next bus is l i ti d i.e. h t ti th t b i leaving? i ?Atac mobile (http://atac.mobi) is the Rome municipalpublic t bli transport company (ATAC) It t (ATAC). Its website h d b it hadsuccessfully implemented a G-government service in thepublic transport sector.The atac.mobi URL is shown on the Home Page of the Website and has been promoted through social networks suchas Facebook and Twitter as well as through extensive offlinecampaign all over the city thus reaching an average of80,000 visits a month.The ATAC site is a good overall example of usability in spiteof the large amount of information and services offered. It isable to lead users towards their destination easily, quicklyand efficiently via an optimal navigation. The menu is well- welldesigned showing lists with icons for each section. Manyuser-friendly buttons are available to facilitate Web surfing.The ‘Update’ button provides ongoing content renewal. p p g gDedicated search engines are available to track means oftransport, limited traffic areas and so on. Source: Inngov project 2009
Best practices in Italy 2/2 p y SMS against high tide – VeniceCell phones will tell citizens and tourists when the tide ishigh in Venice The city government has launched a free Venice.text message alert system for the floods which frequentlyput the town under several feet of water the only real water.requirement for signing up is an Italian cell phone. alertslet users know up to 36 hours before floods hit keeps hit,them posted from three to six hours before storms and letsthem know when things are clearing up and water isebbing back into canals.
Governement strategies in Italy Mobile government strategy seems to be the inevitable path that should be followed by the governments in all countries. The Italian “e‐Gov 2012” Action Plan aims at fostering innovation, online servicesdeployment, accessibility and transparency of p p y , y p y public administration, with a view to ,bringing it closer to citizens and business. It proposes a set of choices in line with theLisbon Strategy and provides for the creation of two distinct online administrativeservices national portals for the citizens and for the companies (23 millions Euro) portals, Among specific projects relevant for the m-government:EDUCATION“School‐families digital interaction” aims at simplifying communication between theschool and families through various communication modes (Internet, e‐mail and SMS). S C O SM-TRANSACTIONS“Electronic Invoicing for PA” and “Online payments for PA” to allow for a significantreduction of times and costs coupled with an increase in security .DEMATERIALIZATION“Certified e‐mail box for citizens, public administrations, business and professionals” tode‐materialize the exchange of documents with public administrations also throughFriendlyFriendl Nets and hybrid mail s stems this is a rele ant dri er for m go ernment h brid systems: relevant driver m-governmentservices, such as notifications via email or SMS.
New spectrum allocation as a driver for m government 1/2 m-government• Government services are expected to become more accessible to citizens thanks to the wireless technology.• Wireless technologies such as UMTS (3G), WiFi and WiMax (3G) and to a certain extent satellite have made their inroads into the broadband market market.• Wireless access appears a more suitable technology to provide more cost-efficient public services in isolated and less populated areas and to ensure universal availability.• Following recent EU RSPG guidelines deployment of WiFi guidelines, services through the use of white spaces or or parts of unused radio spectrum between television channels A channels. similar plan is gradually progressing through the U.S. regulatory system, where the FCC has launched the so- system called “super-Wifi” initiative.
MostM t recent EU reports and recommendations on unlicensed spectrum t t d d ti li d tallocation suggest that Wi-Fi spots availability may provide for a largecontribution to m-government. Nowadays, several Italian municipalities g y , poffer Wi-Fi connectivity, some of them free of charge. City-wide WiFi municipal y p networks in Italy LOMBARDIA EMILIA ROMAGNACremona: “Wi-Fi Area” (AEMCOM) • Bologna: “Iperbole Wireless” (Goonet) • Comune di Ferrara LAZIO Rome: “Roma Wireless” Consortium Roma Wireless TOSCANA Provincia di Firenze Source. AGCOM 2010
Creating a European mobile broadband g p space to connect to the m-goverment cloud• Seamless always-on mobile connection everywhere in Europe• Hi h speed wireless access with th t High d i l ith the target of 100% coverage t f• QoS guarantees• Interoperable service platforms