Quality Assurance Program Using Picture Phones

530 views

Published on

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
530
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Quality Assurance Program Using Picture Phones

  1. 1. In accordance with the Department of Labor and Industry’s statute 326.0981, Subd. 11, “This educational offering is recognized by the Minnesota Department of Labor and Industry as satisfying 1.5 hours of credit toward Building Officials and Residential Contractors continuing education requirements.” For additional continuing education approvals, please see your credit tracking card. 1
  2. 2. Center for Energy & Environment Quality Assurance Program Using Picture Phones Duluth Energy Design Conference and Expo February 25, 2014 Kevin Brauer| Senior Building Analyst 2
  3. 3. • Who is the Center for Energy and Environment • Authorized Insulation Contractor QA Program • Lessons learned • Discussion Session Outline 3
  4. 4. CEE is a nonprofit organization that promotes energy efficiency to strengthen the economy while improving the environment. • CEE conducts research and develops programs so that: • Businesses operate more efficiently and profitably; • Government agencies and nonprofits spend less on facilities and functions; • Utilities achieve their energy-efficiency goals at least-cost; and • Households save money and improve comfort. The Center for Energy and Environment 4
  5. 5. Collaboration with Minnesota Energy Resources was key to the development of this QA program • Supports their Authorized Insulation Contractor program for residential insulation rebates • CEE is also applying this QA process in several MN communities on Home Energy Squad referred air seal/insulation work rebated by CenterPoint Energy CEE QA Program Using Picture Phones 5
  6. 6. 1. Contractor work requirements 2. Interactive on-line training module 3. Protocols for virtual – phone QA – inspection 4. On-site inspect 10% of jobs & all complaints A Four Part QA Process Was Designed 6
  7. 7. • Crew has blower door, manometer, smoke puffer and insulation machine capable of dense pack installation 1. Contractor Requirements 7
  8. 8. • Crew has blower door, manometer, smoke puffer and insulation machine capable of dense pack installation • Crew leader trains for and passes the Building Performance Institute certification for Residential Building Envelope-Whole House Air Leakage Control Installer www.bpi.org/rbewhalci  ID opening, select material, seal, cfm50 smoke test, fix seal 1. Contractor Requirements 8
  9. 9. • Crew has blower door, manometer, smoke puffer and insulation machine capable of dense pack installation • Crew leader trains and passes BPI RBE-WHALCI cert • Crew leader passes online combustion safety training 1. Contractor Requirements 9
  10. 10. • Crew has blower door, manometer, smoke puffer and insulation machine capable of dense pack installation • Crew leader trains and passes BPI RBE-WHALCI cert • Crew leader passes online combustion safety training • Crew follows program Combustion Safety protocols and Material and Installation standards o Contractor corrects non-conforming work scope details no customer charge 1. Contractor Requirements 10
  11. 11. • Crew has blower door, manometer, smoke puffer and insulation machine capable of dense pack installation • Crew leader trains and passes BPI RBE-WHALCI cert • Crew leader passes online combustion safety training • Crew follows program Combustion Safety protocols and Material and Installation standards o Correct non-conforming details no customer charge • Crew leader verifies work performed and test results on Rebate Form 1. Contractor Requirements 11
  12. 12. • Successive on-line training and quizzes assess crew leader knowledge and understanding of program combustion safety requirements. o Follow-up to program orientation training 2. Interactive on-line training module designed 12
  13. 13. • Successive on-line training and quizzes assess crew leader knowledge and understanding of program combustion safety requirements. o Follow-up to program orientation training • Crew leader must pass to be considered eligible to lead rebate program work o Convenient “as-needed” refresher instruction 2. Interactive on-line training module designed 13
  14. 14. • Contractor sends work scope to CEE before job o CEE ID’s typical photos, sends list for crew leader 3. Protocols for virtual inspection developed 14
  15. 15. • Contractor sends work scope to CEE before job o CEE ID’s typical photos, sends list for crew leader • After job test-in: CL sends photo of house, comb appliances & cfm50 reading; makes 1st call to confirm:  Photos rec’d, combustion safety, work scope, photo list: Job is a Go  Air seal and insulation prep-work can start 3. Protocols for virtual inspection developed 15
  16. 16. • Contractor sends work scope to CEE before job o CEE ID’s typical photos, sends list for crew leader • After job test-in: CL sends photos, 1st call to confirm: o Photos rec’d, Combustion Safety, Work Scope, Photo List: Job is a Go o Air seal and insulation prep-work can start – When Completed: • CL sends air seal/ insulation prep photos and makes 2nd call to confirm:  Photos rec’d, prep-work complete, ready to insulate. 3. Protocols for virtual inspection developed 16
  17. 17. • Contractor sends work scope to CEE before job o CEE ID’s typical photos, sends list for crew leader • After job test-in: CL sends photos, makes 1st call to confirm: o Photos rec’d, Combustion Safety, Work Scope, Photo List: Job is a Go • CL sends air seal/ insul. prep photos, makes 2nd call to confirm: o Photos rec’d, prep complete, ready to insulate – When completed: • CL test out: cfm50 & comb safety; sends insul. & cfm50 photos makes 3rd call to confirm:  Combustion Safety, Photos rec’d, Job finished 3. Protocols for virtual inspection developed 17
  18. 18. • Scoring guide for 35 typical work scope tasks defines Pass, Cond. Pass , Fail 70% of score o Also scored: • Documentation & Testing 20% of score • Customer Service (home owner survey)10% 4. On-site inspect 10% of jobs & all complaints 18
  19. 19. • Scoring guide for 35 typical tasks defines Pass, Cond. Pass , Fail o Also: Documentation & Testing, Customer Service (homeowner survey) • At site visit custom iPad software calculates the crew leader job score, syncs with program data base, emails contractor a job report with crew leader score and any call back issues w/ photos 4. On-site inspect 10% of jobs & all complaints 19
  20. 20. • Scoring guide for 35 typical tasks defines Pass, Cond. Pass , Fail o Also: Documentation & Testing, Customer Service (homeowner survey) • At site visit custom iPad software calculates the crew leader job score, syncs with program data base, emails contractor a job report with crew leader score and any call back issues w/ photos • Crew leader to maintain > 80% avg score for site QA’s o Under 80% avg. score can require crew leader to • Resume picture phone QA, and/or • More QA site visits, or • Program suspension 4. On-site inspect 10% of jobs & all complaints 20
  21. 21. • BPI RBE–WHALCI certification verifies knowledge, skills, abilities  Identify opening,  Select material,  Seal opening,  Test seal with smoke at cfm50,  Fix seal as needed. Benefits of this QA Approach 21
  22. 22. • BPI RBE-WHALCI cert verifies knowledge, skills, abilities • Online combustion safety training verifies crew leader knowledge of program protocols  Follow up to program orientation, successive on-line training and quizzes assess crew leader knowledge and understanding of program combustion safety requirements.  Crew leader must pass to be considered eligible to lead rebate program work.  Convenient “as-needed” refresher instruction. Benefits of this QA Approach 22
  23. 23. • BPI RBE-WHALCI cert verifies knowledge, skills, abilities • Online comb. safety trng. verifies crew leader knowledge • Material & Installation standards and Scoring Guide establishes work installation expectations Benefits of this QA Approach 23
  24. 24. • BPI RBE-WHALCI cert verifies knowledge, skills, abilities • Online comb. safety trng. verifies crew leader knowledge • M&I standards & scoring guide establishes expectations. • Picture phone QA simplifies scheduling o CAN be at more than one job in a day, o Jobs can be 100s of miles apart Benefits of this QA Approach 24
  25. 25. • BPI RBE-WHALCI cert verifies knowledge, skills, abilities • Online comb. safety trng. verifies crew leader knowledge • M&I standards & scoring guide establishes expectations. • Picture phone QA simplifies scheduling – CAN be at more than one job in a day, jobs can be 100s of miles apart. • Picture phone provides real time feedback and promotes continuous improvement o Issues quickly become training opportunities o Crew leader has a picture phone “shout-out” anytime Benefits of this QA Approach 25
  26. 26. • BPI RBE-WHALCI cert verifies knowledge, skills, abilities • Online comb. safety trng. verifies crew leader knowledge • M&I standards & scoring guide establishes expectations. • Picture phone QA simplifies scheduling – CAN be at more than one job in a day, jobs can be 100s of miles apart. • Picture phone provides real time feedback and promotes continuous improvement o Issues quickly become training opportunities o Crew leader has a picture phone “shout-out” anytime • Picture phones can lower training and administration costs of QA program delivery. Benefits of this QA Approach 26
  27. 27. 1. Verify no pre-existing combustion safety conditions Perform “Fans-Off” combustion safety test: • Air handler and all exhaust fans off, • All interior doors open (house set up for BD test) • All appliances pass smoke test or no work till fixed o“Fans Off” Fail = Written homeowner notice 2. CFM50 blower door test Contractor Requirements Pre-Work 27
  28. 28. 1. CFM50 blower door test 2. If pre-work combustion safety test done • Install a VentRite spill alarm or perform • “Fans On” Combustion Safety Test o Air handler, dryer, kitchen fan, fans >150cfm o Last door into CAZ positioned with smoke • All appliances pass smoke test, if not: retest “Fans Off” o “Fans On” Fail = Written home owner notice 3. Crew leader verifies tests and work on Rebate Form Contractor Requirements Post-Work 28
  29. 29. Vent-Rite Spill Alarm 29 1 of 2 temperature sensors
  30. 30. Example of typical picture phone QA process • Contractor is sent a 4-6 photos/page crew leader job report o photo # is followed by typical job report captions CEE QA Program Using Picture Phones 30
  31. 31. Step 1: CEE Picture Phone QA Process 1. Contractor sends work scope for CEE review 2. CEE sends list of likely photos, confirmed at job 31 Bill’s Insulation Homeowner
  32. 32. (Photo 1) Job Address, Work: Attic air seal & insulate 28 Phone QA photo details (confirmed at job site) CEE Picture Phone QA Process 32
  33. 33. (Photos 2,3) Nat Draft Water Heater, ID Furnace Both Pass: “Fans OFF” test-in (& Pass “Fans ON” test-out) CEE Picture Phone QA Process 33
  34. 34. (Photo 4) Water heater common vent connection CEE Picture Phone QA Process 34
  35. 35. (Photo 5) Before work CFM50: 1916 Now: 1st call – crew leader confirms Combustion safety Work scope details Photos to send from list Work OK to start CEE Picture Phone QA Process 35
  36. 36. (Photo 6) Plumbing vent sealed CEE Picture Phone QA Process 36
  37. 37. (Photo 7) Electrical wiring sealed CEE Picture Phone QA Process 37
  38. 38. (Photo 8) Bath fan sealed CEE Picture Phone QA Process 38
  39. 39. (Photo 9) Bath fan termination connection sealed CEE Picture Phone QA Process 39
  40. 40. (Photo 10) Drop soffit sealed CEE Picture Phone QA Process 40
  41. 41. (Photo 11) Chimney bypass sealed CEE Picture Phone QA Process 41  proper material
  42. 42. (Photo 12) Chimney insulation dam installed CEE Picture Phone QA Process 42  proper clearance
  43. 43. (Photos 13,14,15) Vent chute, wind block & top plate seal CEE Picture Phone QA Process 43
  44. 44. (Photo 16) Depth markers – 15” install depth circled CEE Picture Phone QA Process 15” 44  1 marker per 100 SF of attic
  45. 45. (Photo 17) Non-IC can light boxed and sealed CEE Picture Phone QA Process 45
  46. 46. Crew has completed attic prep work, Now: 2nd call – crew leader confirms All photos sent and received Prep work done, ready to insulate CEE Picture Phone QA Process 46
  47. 47. Crew has completed attic prep work, Now: 2nd call – crew leader confirms • All photos sent and received • Prep work done, ready to insulate Finding: Not ready to insulate ! Insulating cover above Non-IC can lights Not Allowed ! Remove & replace covers with drywall or equal CEE Picture Phone QA Process 47
  48. 48. (Photo 17) Non-IC can light boxed and sealed CEE Picture Phone QA Process 48 Insulating cover NOT ALLOWED above Non-IC lights per NEC 410-66
  49. 49. Crew leader corrects issue,  texts photos confirming correction  NOW OK to insulate CEE Picture Phone QA Process 49
  50. 50. Photos 18,19 Non-IC can light correction completed CEE Picture Phone QA Process  Foam covers off non-IC can lights  Sealed drywall cover on 50  NOW OK to insulate
  51. 51. (Photo 20) Insulation added over 15”, > R-50 on bid CEE Picture Phone QA Process 51
  52. 52. (Photo 21) IC-can box tops above insulation level CEE Picture Phone QA Process 52  proper clearance
  53. 53. (Photo 22) Chimney dam above insulation level CEE Picture Phone QA Process 53
  54. 54. (Photos 23,24,25,26,27) Access dam, Panel 10” >R25, W/S, Signed Insulation Card and Mfg Coverage Chart CEE Picture Phone QA Process 54
  55. 55. Crew has completed work scope, (Photo 28) Post CFM50 followed by comb safety test Now: 3nd call – crew leader confirms Combustion safety Photos rec’d Job done (CFM50 pre: 1916 Post: 1282 Reduction: 643 = 33% CEE Picture Phone QA Process 55
  56. 56. • Job score • Monthly status • Training updates Typical QA report with score and crew leader next steps 56
  57. 57. Lesson Learned CEE QA Program Using Picture Phones 57
  58. 58. Lesson Learned o Building Performance Institute Residential Building Envelope – Whole House Air Leakage Control Installer certification verifies knowledge, skills and abilities, and defines job quality norm: Identify opening, Select material, Seal opening, Test seal with smoke at cfm50, Fix seal as needed. CEE QA Program Using Picture Phones 58
  59. 59. Lesson Learned o BPI RBE-WHALCI cert defines job quality norm o Materials & Installation Standards and Scoring Guides set expectations CEE QA Program Using Picture Phones 59
  60. 60. Lesson Learned o BPI RBE-WHALCI cert defines job quality norm o M&I Standards and Scoring Guides set expectations o Photo take-off from work scope; Crew Leader site confirms photo list to maximize utility with minimum # photos and job progress check-in. CEE QA Program Using Picture Phones 60
  61. 61. Lesson Learned o BPI RBE-WHALCI cert defines job quality norm o M&I Standards, Scoring Guides set expectations o Photo take-off from work scope; Crew Leader site confirms photos to send and job progress check-in o Photos can identify training opportunities CEE QA Program Using Picture Phones 61
  62. 62. Lesson Learned o BPI RBE-WHALCI cert defines job quality norm o M&I Standards, Scoring Guides set expectations o Photo take-off from work scope; Crew Leader site confirms photos to send and job progress check-in o Photos can identify training opportunities o Able to photo QA more than one site/day - no travel time, start when crew starts. CEE QA Program Using Picture Phones 62
  63. 63. Lesson Learned o BPI RBE-WHALCI cert defines job quality norm o M&I Standards, Scoring Guides set expectations o Photo take-off from work scope; Crew Leader site confirms photos to send and job progress check-in o Photos can identify training opportunities o Able to photo QA more than one site/day – no travel o Photo date/time-stamp aid multiple QA jobs/day CEE QA Program Using Picture Phones 63
  64. 64. Lesson Learned o BPI RBE-WHALCI cert defines job quality norm o M&I Standards, Scoring Guides set expectations o Photo take-off from work scope; Crew Leader site confirms photos to send and job progress check-in o Photos can identify training opportunities o Able to photo QA more than one site/day o Photo date/time-stamp aid multiple QA jobs/day o Texting photos expands coverage, less sender cost CEE QA Program Using Picture Phones 64
  65. 65. Lesson Learned o BPI RBE-WHALCI cert defines job quality norm o M&I Standards, Scoring Guides set expectations o Photo take-off from work scope; Crew Leader site confirms photos to send and job progress check-in o Photos can identify training opportunities o Able to photo QA more than one site/day o Photo date/time-stamp aid multiple QA jobs/day o Texting photos expands coverage, less sender cost o Provides crew leader a job “shout-out” anytime CEE QA Program Using Picture Phones 65
  66. 66. Lesson Learned o BPI RBE-WHALCI cert defines job quality norm o M&I Standards, Scoring Guides set expectations o Photo take-off from work scope; Crew Leader site confirms photos to send and job progress check-in o Photos can identify training opportunities o Able to photo QA more than one site/day o Photo date/time-stamp aid multiple QA jobs/day o Texting photos expands coverage, less sender cost o Provides crew leader a job “shout-out” anytime o Phones, software, on-line trng. aid QA, cut costs CEE QA Program Using Picture Phones 66
  67. 67. Kevin Brauer kbrauer@mncee.org 612-804-0369 www.mncee.org

×