• Not every conflict involving people who are different is caused
by cultural differences.
• We cannot know all things about all cultures.
• There are no universal intercultural problem-solving methods.
• In every culture people communicate because they want to be
listened to and they want to be understood.
• In every culture people respond to respect and disrespect.
Thomas-Kilmann Conflict Modes
Source: Ed Batista www.edbatista.com/2007/01/conflict_modes_.html
Focus on my needs,
Focus on others’ needs and mutual relationships
• Withdraw from the situation
• Maintain neutrality
• Accede to the other party
• Maintain harmony
• Zero-sum orientation
• Win/lose power struggle
• Expand range of possible options
• Achieve win/win outcomes
• Minimally acceptable to all
• Relationships undamaged
for Managing Conflict
Poor Strategies for
BE WILLING TO CHANGE.
Remember . . .
Conflict Resolution Network, http://www.crnhq.org/