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Provides new ideas for                                                                                      upcoming risk ...
SUMMIT DAY ONE - TUESDAY 22ND MARCH 201108:00 Registration and Morning Coffee                                             ...
SUMMIT DAY TWO - WEDNESDAY 23RD MARCH 20118:50                   Opening remarks from the Chair                           ...
Who will you meet?                                                                 Based on attendance at IIR Fraud and Re...
21st-23rd March 2011 • Holiday Inn Regents Park, London                                                                   ...
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London March 2011 IIR

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London March 2011 IIR

  1. 1. 20 pr op sen e er ta at tio or nsDriving key business assets through combating fraudand ensuring effective revenue assurance programmes 83% operator21st-23rd March 2011 • Holiday Inn Regents Park, London attendance in 2010 Key contributions from more than 30 experts speakers including: Michalis Mavis, Maryna Kopylenko, Chairman, Revenue Assurance Manager, Hellenic Fraud Forum LLC AstelitDont miss thisvital opportunity to: Jose Ruiz-Canela, Adam Falus, Director of Risk Management, Senior Head of Fraud Management, Learn how to incorporate Fraud Telefónica T-Mobile Czech Republic Management and Revenue Assurance strategies into new Stefano de Rossi, Edwin Hanke, Fraud and Risk Intelligence Director, Revenue Assurance Director, product and service launches Telecom Italia BT Wholesale Gather key intelligence on the David Maxwell, Raul Mangalindan, latest fraud detection systems Fraud Forum Director, Fraud Director, GSMA Bell Canada Hear the latest issues in terms of regulation and security systems Share experience through WO R K SHOPS – MONDAY 21ST MARCH 2011 operators’ case studies MASTERCLASS 1 - MORNING SESSION Network and brainstorm with your Convergence: Examining the role of multi-service peers and competitors environments on fraud management programmesSilver Sponsor: MASTERCLASS 2 - AFTERNOON SESSION Social Networks: Understanding the potential fraud issues facing telecom operators Led by Michalis Mavis - Hellenic Fraud Forum Chairman To register please call +44 (0)20 7017 7483 or email registrations@iir-telecoms.comwww.iir-telecoms.com/fraudrev
  2. 2. Provides new ideas for upcoming risk trends and innovative approaches from your peers Orange @ Telecoms Fraud & Risk21st-23rd March 2011 • Holiday Inn Regents Park, London PRE- CONFERENCE MA STERCLA SSES Monday 21st March 2011MORNING SESSION AFTERNOON SESSIONCONVERGENCE: Examining the role of SOCIAL NETWORKS: Understandingmulti-service environments on fraud the potential fraud issues facingmanagement programmes telecom operators9:00 Registration 14:00 Examining the role of social networks in telecom fraud9:30 Convergent network services to customers: • What are the potential issues facing the telecom industry implications in terms of fraud and revenue through social networks? assurance • How is confidential information gathered? • How can social networks be utilised in fraud investigations? • Issues for multi-service environment fraud management programmes • How to preserve revenues and retains customers 15:30 Afternoon Refreshments & Networking • New business strategies, advanced systems and greater co-operation between carriers 16:00 Business case of telecom fraud in fixed & mobile networks. Opportunities and threats10:30 Morning Refreshments & Networking of social networks • Business case of telecom fraud in fixed and mobile services11:00 Deregulation, convergence and fraud • Inter alia hacking of a mobile node/switch, prepaid • To what extent does competition between operators to services fraud, bypass fraud, attacks to mobile offer innovative products and services create new infrstructures, GPRS fraud, ways to manipulate-delete CDRs vulnerabilities? and mobile commerce fraud. • How do innovations in terms of convergence lead to • Case Studies: How different operators compare when increasingly sophisticated types of fraud? dealing with fraudsters • Resale of network services and new developments: • The dangers of social networks to corporate security and opportunities and threats for businesses personal privacy • Exploring different methods to protect you and your business13:00 Networking Lunch • Understanding the opportunities of social networks in fraud investigationsInnovations and new technologies now allow both traditional and new Michalis Mavis, Chairman, Hellenic Fraud Forum, Greececommunication services to be provided over many different networks. Key businessopportunities in the telcos market suggest that operators from the sectors affected 17:30 End of pre-conference workshopby convergence are acting on the opportunities provided by technological advancesto enhance their traditional services and to branch out into new activities. Michalis Mavis is the founder and first Chairman of EFTAAs the trend towards convergence widens, new issues related to fraud will have to (Hellenic Fraud Forum), that was established in the year 2000,be analyzed and addressed to preserve revenues and retain customers. Todays by the major Telecom Operators in Greece (COSMOTE, OTE,multi-service environment has created new vulnerabilities, which are being Vodafone and TIM) with the aim to fight telecommunicationsexploited rapidly by increasingly sophisticated fraudsters. Successful fraud fraud and electronic crime amongst its members. He workedmanagement in todays challenging environment demands new business strategies, for OTE since 1977, from where he was voluntarily retired inadvanced systems and greater cooperation between carriers. Oct-2006, to work as independent consultant. In the past 7 years he worked as Head of OTE (Hellenic Telecom Organization) Security Audit and Fraud Control Division. Mr. Mavis worked as telecom security engineer in NATO Brussels between 1989-1993 and as Project Supervisor in EURESCOM (European Institute for Research & Strategic Studies in Telecommunications) in Heidelberg Germany between 1995-1999. He has been chairman of ETNO WG on Information It is always great to share Security (ETNO=European Telecom Network Operators Association), national rep in SOGIS (Senior Officials Group on Information Security a European Commissionexperiences with colleagues working advisory group) and national member to ETSI TA & GA (Euroepan Telecom Standards Institute Technical and General Assembly).in different market environments, thiscan trigger new ideas and out of thebox thinking, networking opportunityis also an advantageHead of Prevention, Magyar Telekom Visit www.iir-telecoms.com/fraudrev Email registrations@iir-telecoms.com
  3. 3. SUMMIT DAY ONE - TUESDAY 22ND MARCH 201108:00 Registration and Morning Coffee 10:40 Morning refreshments and networking08:50 Conference Welcome and Speed Networking 11:10 Assessing the security risk of GSM • Introducing attack vectors on GSM networks and phones including active intercept09:00 Opening remarks from the Chair (IMSI catching), passive intercept (A5/1 decryption), and tracking attacks Mark Johnson, Executive Chairman, The Risk Management Group • Demonstrating the large momentum in the open source and hacker communities to simplify attacks on GSM; in particular: GSM decryption andKEYNOTE: COMBATING FRAUD & ENSURING software attacks on base stations and handsetsSECURITY ACROSS THE TELECOMS ECOSYSTEM • Discussing the opportunity of achieving best-in-class security with simple network tweaks09:10 How to combine fraud management and revenue assurance: • Presenting a risk assessment of a potential GSM-based payment scheme synergies to explore Merging the functions? The debate Karsten Nohl, Cryptographer and Security Researcher, University of Virginia, USA OPERATOR • Understanding the operational processes to improve accuracy and maximise revenue • Pinpointing the tools to manage the common denominators between the FM 11:40 Telecoms risk management: The value of a risk management and RA functions • Responding to the challenges combining FM and RA functions implies model in a changing environment Andreas Manolis, Head of Fraud and Revenue Assurance, T-Mobile, UK • ERM guidelines: COSO II & ISO 31000 • Laws and recommendations: Telefónica’s Risk Management Model OPERATOR09:40 Bribery Act 2010 - impact on commercial organisations • Telecom market evolution: new threats and opportunities • Understanding how the 2011 legislation will affect the way UK companies • New approach to Risk Management: more attention on external factors, more carryout business dynamic analysis of risks and over a longer time frame • Introducing a new criminal offence, "Corporate liability" for failing to prevent • Added value of a risk management model in telecoms: securing the profitability bribery taking place. How will this impact your business? of operations and minimizing the financial impact of a multitude of threats • Demonstrating "adequate procedures" in place to prevent bribery. How can this José Canela, Director of Risk Management, Telefónica, Spain be implemented? • Examining government guidelines for devising sufficient adequate procedures. 12:10 Keynote Panel & Q&A: How to ensure an effective Telecom Andrew Fyfe, Detective Inspector, Fraud Department City of London Police Economic Crime Directorate, UK • Main duties, responsibilities, tasks. • Reacting to different cases OPERATOR10:10 Fraud and Security Risks in the Machine-to-Machine • How to organize the liaison persons in your company (M2M) Environment • The role of top management. Cooperation with the legal department. • Understanding the embedded mobile use cases in the health, automotive and Adam Falus, Senior Head of Fraud Management, T-Mobile, Czech Republic utilities sectors Twan Engels, Revenue Assurance Auditor, Vodafone, Netherlands • Assessing the new or increased risks introduced by M2M José Canela, Director of Risk Management, Telefónica, Spain • Analysing the impact on roaming fraud prevention procedures / NRTRDE 12:45 Lunch David Maxwell, Fraud Forum Director, GSMA, UK STREAM A : FRAUD STREAM B: REVENUE ASSURANCE Chair: Mark Johnson, Executive Chairman, The Risk Management Group Chair: Stefan Buliga, Revenue Assurance Manager, Rom Telecom, Romania FRAUD PROCESSES, METHODS AND CLASSIFICATION STRATEGIES FOR REDUCING REVENUE LEAKAGE 14:00 The fraud fulcrum, balancing the commercial approach 14:00 Revenue Assurance strategy VS leakage and fraud within the fraud prevention process • How to develop an effective RA strategy OPERATOR • Current fraud processes – commercial or enforcement bias • Incorporating RA strategy into the development and launch of new products OPERATOR • Creating a new strategy – eliminating profit from the fraudsters business and services • Strategy design – including techniques of process design • Minimising revenue leakage in the long term by incorporating relevant information • Balance the team – commercial, business or enforcement experience Twan Engels, Revenue Assurance Auditor, Vodafone Netherlands • Using Intelligence – fraud risk assessment and detection models Jason-Lane Sellers, Fraud Risk and Intelligence Manager, T-Mobile UK 14:30 Beyond the leaky bucket: the BT Wholesale experience • Keeping revenue and gaining market shares OPERATOR 14:30 Fraud Classification Framework Modeling • Driving business performance revenue assurance • Why fraud classification is necessary? • Using revenue assurance to develop new performing services • What is the classification model? Edwin Hanke, Revenue Assurance Director, BT Wholesale. UK • Benefits of the model and how operators can use it to reduce fraud losses Dale Youngs, Senior Manager Product Management, SUBEX 15:00 Methods to detect revenue loss from new generation/IP network products and services Methods to locate the fraudsters... OPERATOR 15:00 • From traditional to next generation GSM • Experience on how to locate fraudsters - using advanced techniques (artificial • Revenue leakage detection techniques intelligence - neural network techniques, link analysis, telecom signatures) • Case study: Romtelecom • Importance of CLI (Calling Line Identification) in telecom fraud detection and Stefan Buliga, Revenue Assurance Manager, Rom Telecom, Romania the ways it may be spoofed or manipulated. Michalis Mavis, Chairman, Hellenic Fraud Forum, Greece 15:30 Afternoon refreshments 15:30 Afternoon refreshments REVENUE ASSURANCE BUSINESS OBJECTIVES NEXT GENERATION FRAUD 16:00 Integration of the RA approach and methodology with 16:00 Terrorism, Cyber-laundering & Social Media Risks business objectives • Formally integrating RA with other key assurance activities OPERATOR • How social media is evolving and what risks arise • The exploitation of social media by informal investigators • Frequency of revenue risk assessments based on business environment • Risks to identity via social media • How to help the RA function to increase visibility across the organization • The potential for money-laundering via online games and establish RA as critical to all key decision-making. Mark Johnson, Executive Chairman, Maryna Kopylenko, Revenue Assurance Manager, The Risk Management Group, UK LLC Astelit, Ukraine 16:30 Enhancing the Resilience of Communications Networks – 16:30 How to leverage a business intelligence strategy to ENISA’s Approach optimise revenue assurance • EU Critical Information Infrastructure Protection Action Plan • Enhancing revenue assurance through business intelligence processes • ENISA’s Program on Resilience and CIIP – The Good Practices guide • Identifying tools, data processing and systems to leverage your business • Key Recommendations for Member States and Policy Makers intelligence strategy • Cyber Europe 2010 – the First ever Pan European Exercise • Using BI to optimise revenue safeguard perspectives: customer satisfaction Dr Evangelos Ouzounis, Manager of the Resilience and Critical and retention Information Infrastructure Program, ENISA Visit www.iir-telecoms.com/fraudrev for further details 17:00 Assessing risks of smartphones 17:00 ROUNDTABLE: An alternative approach to revenue assurance • Examining smartphones attacks vectors with new VAS (value added services) • Product Assurance as an alternative to RA: ensuring that customers are OPERATOR • Understanding hackers techniques and attacks provisioned correctly to maximise their revenue creation potential • Evaluating mitigation measures • Overcoming the challenges associated with convergent billing of dissimilar Ola Sjögren, Teliasonera, Sweden products handled by multiple systems and providers, both internal and external 17:30 Closing remarks from the Chair 17:45 End of Summit Day One Visit www.iir-telecoms.com/fraudrev Email registrations@iir-telecoms.com
  4. 4. SUMMIT DAY TWO - WEDNESDAY 23RD MARCH 20118:50 Opening remarks from the Chair 11:00 Morning refreshments Stefano de Rossi, Fraud and Risk Intelligence Director, Telecom Italia, Italy 11:30 An effective RA strategy into new product development • An overall business performance strategyKEYNOTE: OPERATORS SHOWCASE OPERATOR • Cost and efficiency synergies in order to optimise the RA function • Framing a map of control points for new products and services9:00 The increasing threat of International Revenue Share Fraud Cliff McIntosh, BT Group Global Services Lead, UK • What is IRSF? OPERATOR • How is it affecting telecoms operators worldwide • A case study: Optimus Portugal 12:00 Fraud, Security and Revenue Assurance - How they can Jose Carlos Sobreira Martins, Fraud Director, Optimus, Portugal impact Quality, Revenues and Image? • Numbers hijacking and actions to be taken9:30 Optimising Roaming fraud management • Faked Answer Supervision Services • Implementing Near Real Time Roaming Data Exchange • Security and Network Management as part of Revenue Assurance actions. OPERATOR • Managing the information received from NRTDE to minimise the impact of Luiz Sousa Cardoso, Chairman, roaming fraud Quality of Service Development Group – ITU • Evaluating the potential impacts and benefits on operators Adam Fallus, Senior Head of Fraud Management, 12:30 Keynote Panel: Q&A Session T-Mobile, Czech Republic Delegates will have the opportunity to ask senior executives from the operator community about their views on RA and how they plan to meet the future10:00 Business solutions to fraud prevention and payment processes challenges of revenue losses. • Fraud detection services to maximize safe transactions while minimizing clients’ Cliff McIntosh, BT Group Global Services Lead, UK OPERATOR exposure to fraud Luiz Sousa Cardoso, Chairman, • Effective payments processing solutions to ensure the lowest level of fraud risks • Leverage customized solutions designed to meet the evolving risk management Quality of Service Development Group – ITU needs of telecoms companies Stefano de Rossi, Fraud and Risk Intelligence Director, ReD - Retail Decisions, UK Telecom Italia, Italy10:30 Combating SIM-box fraud: Telecom Italia case study Adam Fallus, Senior Head of Fraud Management, • SIM-box frauds to breach network security systems T-Mobile Czech Republic OPERATOR • Preventive measures and tools to detect SIM-box frauds: regulatory strategies • Impacts of interconnection on revenue and customer quality of service 13:00 Networking Lunch Stefano de Rossi, Fraud and Risk Intelligence Director, Telecom Italia, Italy Francesco Magini, Risk, Fraud & Security Manager, Telecom Italia, Italy STREAM A : FRAUD STREAM B: REVENUE ASSURANCE Chair: Stefano de Rossi, Fraud and Risk Intelligence Director, Chair: Cliff McIntosh, BT Group Global Services Lead, UK Telecom Italia, Italy KEY ASSETS OF RA STRATEGIES CONCERNS FOR THE END-USERS 14:00 Examining RA strategy possibilities 14:00 Bell Canada: Tackling contactless payments applications • How to adapt revenue leakage detection techniques to a growing market • Examining the challenges encountered across the development and launch OPERATOR • The challenges of telcos and financial services OPERATOR • Studying Bell approach and best practices to security issues regarding of next generation telcos contactless payment applications • Implementing integrated internal security policies and education processes • Bringing together communications providers, financial bodies and authorities across all business units to mitigate risks from revenue leakage Raul Mangalindan, Fraud Director, Bell Canada, Canada Hasan Fehmi Gencer, Fraud and Credit Risk Director, Avea, Turkey 14:40 Analysis of bill shocks 14:40 Evolving Challenges in revenue critical business • How to detect BS to develop a rapid response support systems OPERATOR • The challenge of incorporating BS data into fraud management • Overview of process life cycle in an Orascom operational environment. Key • Case study: Deutsche Telekom AG platforms include: mediation systems, Billing systems, Mobile Number Joachim Mauerer, Deustche Telekom AG Consultant, Germany Portability, Interconnect systems and Data Warehouses • Understanding the technical challenges and business risks associated with OPERATOR 15:20 Afternoon refreshments& networking the launch of a new service • Optimizing the business stream to improve the flow of revenue across 15:50 Fraudulent contracts, the growing problem of critical functional systems subscription fraud • Establishing key guidelines and critical checkpoints through experience • Sharing the experience when implementing e-subscription solutions minimizing revenue leakage • How to combat fraudsters using false identities in order to purchase services • Monitoring and publishing vital system KPIs to senior management in from operators with no intention to pay? graphical formats that encourage better understanding • The challenges of organised subscription fraud require that mobile operators Suleman Khalique, Senior System Analyst: IT-Operations, take a new approach to fraud detection Mobilink GSM, Pakistan 16:30 ROUNDTABLE: Preventing spoofing to protect customers 15:20 Afternoon refreshments & Networking • Filtering, system configuration and monitoring strategies to avoid spoofing • Examining the impact of spoofing on the customers’ experience 15:50 Measuring the additional value of prevention • Studying the challenges of developing anti-spoofing strategies to combat • How to migrate customers to new systems with the minimum disruption revenue loss to services OPERATOR • Understanding the key role of RA in ensuring migration accuracy • Approaches to winning buy-in across the organization to the new systems and processes Very interesting summit with Paolo Reale, Billing Director, Telecom Italia, Italy ROUNDTABLE: How the monetisation of bandwidth may a lot of opportunities to share 16:30 affect RA and Fraud management?knowledge and network • Benchmarking sessions to study the most effective way to detect revenue leakage • Methodologies used to set effective KPIs • Understanding techniques and systems to integrate revenue leakageBT, UK detection within fraud management 17:00 Plenary session: Opening the perspective about Fraud and Revenue Assurance Employees – our strongest asset or our weakest link? • Telecoms fraud, credit card fraud, the theft of customer information, identity theft, social engineering, software piracy on the increase. • Simple human error, ignorance or omission at the roots of the fraud weaknesses and vulnerabilities. • How to harness the support and assistance of every one of our employees and customers? Honesty and integrity as paramount effective assets to businesses. Martin Smith, Chairman and Founder, The Security Company (International) Limited 17:35 Closing remarks from the Chair 17:45 Close of Summit Visit www.iir-telecoms.com/fraudrev Email registrations@iir-telecoms.com
  5. 5. Who will you meet? Based on attendance at IIR Fraud and Revenue Assurance event 2010. I NDU STRY TY PES I Operators ..............................83% I Consultants ..............................4% I Regulators ................................6%21st-23rd March 2011 • Holiday Inn Regents Park, London I System Manufacturers............7%The second edition for our successful flagshipevent to share knowledge and network.Global fraud accounted for US $150 billion in lost revenue for G EO G R A PHI CA L SPL I Ttelecom operators in 2009. As communications network I Western Europe ....................22%becomes increasingly diversified and network security I Southern Europe......................9%continues to be a concern, operators and ultimately customers I Eastern Europe ......................33%are increasingly vulnerable to fraudulent activities. I Scandinavia..............................6% I Africa ........................................4%In addition, globally and regionally, telecom operators are I Middle East ............................22%under pressure to minimise operating costs and maximise I Asia ..........................................4%profits. As competition in the regional market continues toincrease with larger numbers of international operatorsentering the market, this pressure will only keep increasing. SI LVER SPONSORIIR’s Fraud Management and Revenue Assurance 2011 Retail Decisions (ReD) is a payment card issuer and a world leader inSummit will provide you with a unique insight into the best fraud prevention and payment processing. A specialist supplier to thepractices in sharing, knowledge gathering and networking payments industry worldwide, ReD has over 20 years experience in the fraud prevention market. Its blue-chip international clients comefor telecoms fraud and revenue assurance experts. This from the global telecommunications, retail, travel, petroleum, banking and the broader e-commerce sectors.multi-streamed event is an opportunity for you to meet your ReD is a specialist supplier to the payments industry worldwide, and is a recognized industry leader with apeers and competitors while discussing the biggest blue-chip international client base. Our services include fuel cards, fraud prevention, payment processing,challenges in terms of fraud and revenue assurance prepaid cards and consulting. Our customers come from the telecommunications, retail, travel, petroleum, banking and the broader e-commerce sectors.management. Scrutinising the latest developments and ReDs international blue-chip clients include: Air China, Bloomingdales, Boots, Coles, Esso, Fedex, FNB, Jet,topics in the area, the event offers the chance to learn from Macys, Preem, Sears, Shell, Shoprite, Target, Tesco, Texaco, Travelocity, T-Mobile, Wal-Mart, and Virgin Mobile.exclusive operator case studies and meet leading industry The company has offices in Australia, China, Germany, South Africa, United Kingdom, and United States, with representation in India, Korea, Japan, and South America.specialists from around the world. You will be able toexplore how to cope with effective revenue assurance and A SSOCI ATE SPONSO Rfraud detection strategies. Subex Limited is a leading global provider of Operations and Business Support Systems (OSS/BSS) that empowers communications service providers (CSPs) to achieve competitive Key sessions include: advantage through Business Optimization and Service Agility - thereby enabling them to better operational efficiency to deliver enhanced service experiences to subscribers. The company pioneered the concept of a Revenue Operations Center (ROC™) – a centralized approach that Examine the Revenue Assurance strategies sustains profitable growth and financial health through coordinated operational control. Subexs product that BT, Vodafone Group, Telefónica or portfolio powers the ROC and its best-in-class solutions enable new service creation, operational transformation, subscriber-centric fulfilment, provisioning automation, revenue assurance, cost management, T-Mobile have developed to combat fraud. data integrity management, fraud management and interconnect / inter-party settlement. Subexs customers include 36 of the worlds 72 biggest* telecommunications service providers. The company has more than 300 installations across 70 countries. Discover how Optimus Portugal deals with * Forbes’ Global 2000 list, 2009 the International Revenue Share fraud issue II R TELECOMS SUPPO RT to prevent revenue leakage. Télécoms Sans Frontières was created in 1998 and is now the leading NGO specialised Learn how Romcom, Deutsche Telekom, in emergency telecommunications. With bases in France, Thailand and Nicaragua, TSF is ready to respond to breaking emergencies anywhere in the world within 48 hours. Telecom Egypt, Bell Canada... are Since its creation, the NGO has intervened in over 55 countries, serving millions of victims and over 500 NGOs and UN agencies. A member of the Emergency implementing key methods and processes to Telecommunications Cluster, TSF is a designated “First Emergency Telecoms Responder”, and is supported by some of the biggest telecommunications companies and locate fraudsters and protect businesses. foundations worldwide. MEDIA PARTNERS Sponsorship and SUPPORTING Exhibition Opportunities ASSOCIATION: For further details on sponsorship and exhibition opportunities, please contact Russell Bacon at rbacon@iir-telecoms.com or call +44 (0)20 7017 7104 If you are interested in speaking opportunities available please contact Ludivine Labussière at Very useful summit with greatllabussiere@iir-telecoms.com or call +44 (0)20 7017 5076 benefits and sharing experiences. Head of Fraud and Revenue Assurance, Telecom Egypt Visit www.iir-telecoms.com/fraudrev Email registrations@iir-telecoms.com
  6. 6. 21st-23rd March 2011 • Holiday Inn Regents Park, London I2YJ6 W/C Venue & Accommodation Details Holiday Inn Regents Park, Carburton Street, London W1W5EE UK Tel: +44 (0) 8719429111 Fax: +44 207 387 2806 Email: reservations-londonregentspark@ichotelsgroup.com Please complete the hotel booking form that will be sent to you with the confirmation of your conference booking. This can be downloaded from the conference website at www.iir-telecoms.com/fraudrev Delegates are responsible for the arrangement and payment of their own accommodation and travel. You can, however, take advantage of the IIR discount at the hotel. Please use the booking link that will be sent to you along with the confirmation of your conference booking. Alternatively you can access the booking page from the website at www.iir-telecoms.com/regulation Unable to attend? Nothing compares to being there - but you need not miss out. Telecoms Fraud and Revenue Simply tick the box, send the form along with payment. Your Online Assurance Docs will be sent to you within 4 weeks of the event being held. Summit I Online Docs @ €499 (excl VAT) Visit the website for samples and other available documentation. Fax the form to : +44 (0)20 7017 7825 We regret that we can only accept payment by credit card. www.iir-documentation.com Your VIP number is on the address label. If there is no label, please quote A B C D E F G H I J K L M N O P Q R S T U V W X Y ZStep 1 Decide what you want to attend For more than one delegate please photocopy this form. Title Date Code SIGNIFICANT GROUP DISCOUNTS AVAILABLE! Please contact Sofiane Guerni I Pre-conference Workshops Monday 21st March 2011 II2YJ6 W +44 (0)20 7017 4595 I 2 Day Forum Tuesday 22nd & Wednesday 23rd March 2011 I2YJ6 C sguerni@iir-telecoms.comStep 2 Work out the package Visas: If you need a visa to attend, please book early. Book before the 1st January 2011 to benefit from the lower VAT rate! TICK IF REGISTERING BEFORE TICK IF REGISTERING BETWEEN TICK IF REGISTERING AFTER (Tick box) 21/01/2011 21/01/2011 - 18/02/2011 18/02/2011 FULL EVENT I €2295 + VAT @ 20% = €2754 I €2695 + VAT @ 20% = €3234 I €2895 + VAT @ 20% = €3474 TWO DAY SUMMIT I €1595 + VAT @ 20% = €1914 I €1795 = VAT @ 20% = €2154 I €1895 + VAT @ 20% = €2274 Please note that VAT will be charged at 17.5% until 31st December 2010 and at 20% from 1st January 2011. The conference fee includes lunch, refreshments and full course documentation. It does not include travel or hotel accommodation. Please photocopy this form for multiple bookings. 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Signature: .......................................................................................... Please note that cards will be debited within 7 days of your registration on to the conferenceI Bank Transfer. Full bank transfer details will be sent with the invoiceDelegates are kindly requested to bring confirmation of payment with them to the event. Staff at the registration desk will request a credit card payment from delegates when payment has not yet been received.Step 4 Five easy ways to register Data Protection - The personal information shown on this form, and/or provided by you, will be held on a database and may be shared with other companies inTelephone: – +44 (0)20 7017 7483 Please remember to quote I2XUG W/C/X the Informa Group in the UK and internationally. If you do not wish your details to be available to other companies in the Informa Group please contact the Database Manager at the above address, Tel +44 (0)20 7017 7077, Fax +44 (0)20 7017 7828 or email: integrity@iirltd.co.uk. Occasionally your details may be obtained from,E-Mail – registrations@iir-telecoms.com or made available to, external companies who wish to communicate with you offers related to your business activities. If you do not wish to receive these offers, please tick the box I .Web – www.iir-telecoms.com/fraudrev What Happens If I Have to Cancel? - Confirm your CANCELLATION in writing (letter or fax) before 07/03/2011 and receive a refund less a 10% + VAT serviceBy Fax – Complete and send this registration form to: +44 (0)20 7017 7825 charge. Should you cancel between this date and 17/03/2011 then you will receive a refund less a 50% + VAT service charge. Regrettably, no refunds can be made for cancellations received less than one week prior to the conference. A substitute delegate is welcome at no extra charge.Post – Complete and return the registration form together with payment to: Customer Incorrect Mailing - If you are receiving multiple mailings or you would like us to change any details or remove your name from our database, please contact theService Manager, IIR Ltd, Cyan House, 1 Canada Road, Byfleet, Surrey, KT14 7BF Database Manager at the above address, Tel +44 (0)20 7017 7077, Fax +44 (0)20 7017 7828 or email: integrity@iirltd.co.uk - quoting the reference number printed on the mailing label.Confirmation of your booking will only be sent when FULL PAYMENT is received. All posted registrations mustbe accompanied by a cheque or credit card details. Please treat this form as our request for payment. 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