Presentation Design Outline (30 min)Introduction = 4Body:Why MML/Team Lembo = 4Why ABC = 5Why now = 4Conclusion = 4Close/Call to Action =4Q&A = 5 minAgenda flow: Now that you know a little about me. In my presentation today I will: Provide background on my company, my role, overview of our senior care services,Tell you about our ABC business modelShare information about our community service programsAnswer any question you may have about what I’ve covered
I am looking to expand my business.
Our unique approach aides in the transition to environments that allow seniors to maintain dignity and respect while receiving the care they require.Aging in place vs. senior housing?
Senior care/home healthcare is one of the fastest-growing franchise segments in recent years, and a report released last month by Franchise Business Review described senior care the newest “it” industry for franchise ownership. Let’s look at the facts to understand what the hullaboo is all about.
As we grow our team in the Florida West region – who are we looking for?Thank you for allowing me to introduce to you Always Best Care. What questions can I answer for you regarding what I’ve covered today?
Here are 3 examples of how ABC’s commitment to community involvement.We have helped thousands of families evaluate their social, physical and financial needs for senior care. ABC Franchisees and AR are active in their communities.
What questions can I answer for you regarding what I’ve covered today?
2012 abc flw community
Dedicated to exceeding your expectations … always Serving Seniors & Familiesin the Tampa Bay Community Michele Manzo-Lembo Area Representative – Florida West
Dedicated to exceeding your expectations … always Always Best CareDedicated to Helping Seniors in Florida
Dedicated to exceeding your expectations … alwaysWho we are … Since 1996, Always Best Care has provided non-medical in-home care, senior living placement services and skilled home health care, primarily for seniors. Our corporate headquarters is in Roseville, CA, about 20 miles NE of the state capitol in Sacramento. Since mid-2010, we have provided care to over 10,000 clients in their homes, and have helped over 1,200 seniors find the perfect senior living arrangement.
Dedicated to exceeding your expectations … alwaysThe fastest growingSenior Care franchise systemin the USA!Entrepreneur,January 2011
Dedicated to exceeding your expectations … alwaysInternational network of franchised offices, backed by local support. Always Best Care has more than 175 franchised territories in 35 states or provinces throughout the United States and Canada. Franchise owners are supported locally by team of 32 Area Representatives. After expanding into Canada in 2011, we will soon be offering services in the United Kingdom and Australia!
Dedicated to exceeding your expectations … alwaysArea Representatives –Florida West Michele Manzo-Lembo Mark A. LemboBackground 50+ years Corporate & Community Leadership Experience Broad business background – sales/marketing, consulting, HR/training, operations, ran own business.Joined ABC team in September 2010 Opportunity to use skills for better purposes Desire to build strong, contributing enterprise that helps seniors & familiesRecruit, Coach, Get involved in CommunityVested interest in the growth & success of franchisees’ business
Dedicated to exceeding your expectations … always Always Best Care ESCAMBIA OKALOOSA HOLMES JACKSON – Florida West SANTA ROSA WALTON NASSAU WASHINGTON GADSDEN JEFFERSON HAMILTON BAKER CALHOUN LEON MADISON BAY LIBERTY WAKULLA SUWANNEE COLUMBIA DUVAL Seventeen territories GULF TAYLOR UNION CLAY FRANKLIN LAFAYETTE GILCHRIST BRADFORD ST. JOHNS over ten counties in DIXIE ALACHUA PUTNAM FLAGLER west, central Florida. LEVY VOLUSIA SEMINOLE LAKE ORANGE MARION OSCEOLA BREVARD CITRUS INDIAN RIVER SUMTER MANATEE OKEECHOBEE HERNANDO ST. LUCIE DE SOTO SARASOTA MARTIN PASCO CHARLOTTE GLADES LEE HENDRY PALM BEACH POLKPINELLAS BROWARD COLLIER HILLSBOROUGH HIGHLANDS DADE HARDEE MONROE Always Best Care - Florida West
Dedicated to exceeding your expectations … alwaysWe help families make informed decisions about senior care.In-Home Care Living Community Affordability Medical Assistance Accessibility Social Interaction Level of Care Insurance Coverage Mobility Special Needs
Dedicated to exceeding your expectations … alwaysA continuum of support for seniorsand their families Aging in Assisted Place Living In-Home Companion/Personal Care Senior Living Placement In-Home Skilled Nursing Care Consulting
Dedicated to exceeding your expectations … alwaysNon-medical In-home Care We place personal care attendants in clients’ homes to assist in managing their activities of daily life (ADLs). We provide free evaluations to determine the right level of care needed. Assignments can range from one hour all the way to live-in care. Services may include help with preparing meals, bathing, grooming, transportation, medication reminders and more.
Dedicated to exceeding your expectations … alwaysFREE Living Placement Services Finding the right senior living arrangement is stressful and time consuming We do the leg work to help seniors and their families identify the best options. We act as marketing representatives for homes & facilities. They pay our fee if client chooses their place of residence. No matter what their financial situation, we can be of assistance.
Dedicated to exceeding your expectations … alwaysAssisted Living Placement Services First, we personally tour and evaluate a variety of senior communities to understand the many options in the area. Then, when we meet with a family looking for help navigating all those options, we will help conduct an assessment of their level of care, budget, and personal needs, as well as the desired location. Next, we help match the family’s requirements to the facilities that best meet those needs. >>> All at no charge to the family.
Dedicated to exceeding your expectations … alwaysHow clients fund our services There are a variety of ways clients finance in- home care, including: • Out-of-pocket / individual retirement savings • Long-term care insurance • Medicaid waiver programs • Veterans Administration programs • Family funds • Home equity loans, reverse mortgages, other financing
Booming Market for Senior Health CareABC Franchise Opportunity
Dedicated to exceeding your expectations … alwaysMarket Facts / Demographics2005: 2030:36 million people are 65+ 72 million people will be 65+12% of the population 20% of the population 10,000 people in the USA turn 65 every day! Over 85 population is expected to grow nearly 150% during the next 30 years, from 5.7 million in 2010 to 14.2 million in 2040 Nearly 80% of seniors have a chronic condition; 50% have more than one. Source: US Census Bureau, The Next Four Decades, 2010
Dedicated to exceeding your expectations … alwaysA Growing Need for Senior Care• 85% of older Americans prefer to stay at home.• Many will need assistance with daily living activities.• Adult children want to help out, BUT – reside in another city – work in jobs that prevent taking on • career, • parenting own children, and • caring for their parents.• 66 million Americans take care of loved ones at home. Many reach out for help in the form of professional senior care providers. Sources: CA Dept of Finance & US Census Bureau
Dedicated to exceeding your expectations … always Always Best Care Franchise Owners Professionals With Fire & Heart Enterprising Compassionate Driven to succeed Desire to help othersDesire to control future/career Want to make a differenceSales & Marketing experience Community service Strong interpersonal skills Customer service focus High-energy Passion to help seniors Values achievement Values impact of contributions
Always Best CareCommitted to Solutions for Seniors & Families
Dedicated to exceeding your expectations … alwaysSenior & Community Resources• Area Agency on Aging – Elder Helpline 1-800-96-ELDER – SHINE (Serving Health Insurance Needs of Elders) - Free, unbiased counseling for Medicare beneficiaries – Better Living for Seniors - Coalition promotes education, community outreach, and advocacy to improve quality of life for older adults and their caregivers.• Caregiver Support Groups – Alzheimer’s Support Groups – Faith- or disease-based organizations• Free Discount Prescription Drug Programs – Free ABCrx card, Florida Rx card, Publix free medications program
Dedicated to exceeding your expectations … alwaysVeterans Assistance ProgramAlways Best Care has partnered with theCenter for Elder Veterans Rights, aTennessee-based law firm, to assistveterans in obtaining funds to pay forthe care they need.Program helps veterans remain in theirhomes longer while maintaining ahealthy and safer lifestyle.Benefits can also apply to the cost of “Couldn’t be more pleased with theroom and board at assisted living service and how nice the people are.”communities. -- Michael D., Ohio
Dedicated to exceeding your expectations … alwaysAmerican Red Cross Family CaregivingProgram• ABC - Florida West is a proud provider of the American Red Cross Family Caregiving Program – One-hour classes provide perspective on what caregiving for a senior involves, demonstrates safe ways to manage this situation. – Classes at religious groups, community centers and employers. – Classes conducted at no charge.• If care situation becomes overwhelming, family may contact ABC for help with respite, hourly in-home, or senior living placement.
Dedicated to exceeding your expectations … alwaysFree ABC RxDiscount Prescription Card Program Has NO membership costs or fees NO deductibles NO waiting periods NO pre-existing exclusions Has NO expiration More than 140,000 Free Always Best Care Rx discount prescription cards provided to franchisees.
Build a business. Make a difference.Non-medical in-home care, assisted and independent living placement, and skilled home health care
Dedicated to exceeding your expectations … alwaysFor More Information Learn more about our senior care services or franchise opportunities, please contact: Michele Manzo-Lembo Always Best Care – Florida West 813-422-1561 www. alwaysbestcarefloridawest.com