Technology and communication

541 views

Published on

Published in: Technology, Business
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
541
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
21
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

Technology and communication

  1. 1. Tech Tools and Communication CA Makarand Mahadeokar mmahadeokar@gmail.com 9822708868
  2. 2. FELLOWS ASSOCIATES Grand TotalRegion In Practice Not In Practice Total In Practice Not In Practice Total Full Time Part Time Full Time Part Time Western 16330 953 3227 20510 9578 2104 33591 45273 65783 Southern 12421 822 2889 16132 4323 1134 20048 25505 41637 Eastern 6170 268 1140 7578 2160 333 8576 11069 18647 Central 10148 351 1221 11720 4915 533 10515 15963 27683 Northern 11835 708 2888 15431 5364 1037 16931 23332 38763 TOTAL 56904 3102 11365 71371 26340 5141 89661 121142 192513 % 29.56 1.61 5.90 37.07 13.68 2.67 46.57 62.93 100.00
  3. 3. Agenda • Role Of Technology in Business Communication • Impact of Technology on Business Communication • Concepts of Document Formats and Design • Software Tools • Big Data • Business Intelligence (BI) Tools
  4. 4. What is Communication • Functions of Communication – Control – Motivation – Emotional Expression – Information • Communication Fundamentals 1. Direction: – Downward – Upward – Crosswise 2. Networks: – Formal vs. Informal
  5. 5. • Barriers to Effective Communication – Filtering – Selective Perception – Emotions – Language • Stages of the Listening Process – Hearing – Focusing on the message – Comprehending and interpreting – Analyzing and Evaluating – Responding – Remembering
  6. 6. I like to see it as: Why doesn’t this work? Talking ≠ Action!
  7. 7. Communication to drive behaviour!
  8. 8. Economy and External Communication • Telling - the production economy (1950-60) • Selling - the distribution and sales-driven economy (1960-70) • Buying - the quality and mass marketing economy (1970-80) • Buying-in - the customer service and niche marketing economy (1980-90) • Being Friends – Best Friends (1990-2000 beyond) • Think Global – Act Local
  9. 9. Internal Communication Telling Mode • In-house newsletters and newspapers • Internal or team briefings • Manuals • Policies and procedures • Memos • Bulletin boards or notice boards • Guides
  10. 10. Internal Communication 'Selling' mode • Team briefing • Presentation skills • Company magazines • Videos • Road shows and conferences • Business television and other broadcast messages • Screen savers and other push technology: more
  11. 11. 'Buying' mode • Workshops • Attitude surveys: • Breakout sessions 'Buy-in' mode • Project meetings • 'Town hall meetings,' forums and 'talk backs’ • Management by walking around • Internal Web pages, discussion groups and databases • Employee hotline • 'Skip level meetings • Video conferencing
  12. 12. Best Friend Mode • Psychometric Surveys • Breakfast Sessions • Team Meetings • Team Feedback • 360-degree feedback • Customized Electronic Media • Regular face-to-face meetings
  13. 13. Communication System Consists of • the people you communicate with – Internal – External • the communication channels – Personal – Mechanical • the message
  14. 14. Physical media • Large meetings, town hall meetings • Department meetings (weekly meetings) • Up close and personal (exclusive meetings) • Video conferences • Viral communication or word of mouth
  15. 15. Mechanical media • E-mail • Weekly letters or newsletters • Personal letters • Billboards • Intranet • Magazines or papers • Sms • Social media
  16. 16. Push or Pull • Push channels – E-mail – News letters and letters (if sent out) – Magazines (if sent out) – Meetings – Telephone – Sms • Pull channels – Intranet – Billboards – New letters and letters (if not sent out) – Magazines (if not sent out) – Social media
  17. 17. Effects of Communication
  18. 18. There are only 3 colors 10 digits and 7 notes; what we do with them is important
  19. 19. Role of Technology in Communication • Collaboration – Googledocs, Zohowriter • Telephony (VoIP) – Skype, Gtalk • Online Media – Youtube, TED Talks • Social Media – Facebook, Orkut • Automation – Teamviewer, Go-to-meeting
  20. 20. Internet Technology Based Services • Media Kit Services • Blog Services • Dictionaries, Encyclopaedias, Glossaries and Thesaurus • Webmaster Tools • Internet Telephony (VoIP) • Make money Online • E-Learning • Translations • Web Services • Internet Conference Calls
  21. 21. Blogs
  22. 22. Webmaster Tools
  23. 23. Internet Telephony
  24. 24. Webservices
  25. 25. Trends of Communication Technology More People have access ...to more information ...at lower cost
  26. 26. Indian Internet Usage • IN - 1,189,172,906 population (2011) • Area: 3,166,944 sq km • 121,000,000 Internet users as of Dec.31, 2011, 10.2% penetration • 45,048,100 Facebook users on Mar 31/12, 3.8% penetration rate.
  27. 27. Penetration of ICT
  28. 28. Digital Divide
  29. 29. Connect - Disconnect
  30. 30. Usage by Income
  31. 31. Role of IT in Business • The Era of EDP/ IT is over and the Era of Business Technology has begun • Movement from Sharing – Delivering Information to Delivering Measurable Business Outcomes • Without Technology, Companies would – be inefficient – lose Customer, market share – lose money
  32. 32. Findings of Study by HP
  33. 33. Strategic Business Vision
  34. 34. Business Strategy
  35. 35. Lowering Cost
  36. 36. Goals for Technology
  37. 37. IT Investments
  38. 38. Impact of Communication Technology Technological invention you will never forget Gadgets you can’t live without Gadgets you will never use again
  39. 39. Impact • Replacement Phase • Strategic Value Phase
  40. 40. Service Oriented Applications
  41. 41. Shift in thinking
  42. 42. What Changed? • Sender Driven Receiver Driven • One-to-many Many-to-many • Controlled Uncontrolled / Empowered
  43. 43. What has technology Changed? • Immediacy – I want it and I want it now! • Integration – A phone is not a phone! • Access – Don’t Send it, I will google it! • Collaboration – Let’s experience together!
  44. 44. What has technology Changed? The Vision Access  Employee involvement  Interactive  Searchable  Self help  Remote access Collaboration  Leadership communication  Plans, priorities & performance  Searchable knowledge directories  E-learning and knowledge sharing  Issues and change management Integration  Common content management  Common taxonomy  Audience segmentation  Personalization  Opt in capabilities Immediacy  Customer & employee satisfaction  Facility maps and service directories  Services locators  Referrals and registrations  Services and courses
  45. 45. What has not changed? • Face to face Communication • People Love Toys • Human Intervention • Credibility Vs. Visibility • Good Management, not Computing Power is key to Success
  46. 46. Document Layout, Formats and Design
  47. 47. Formats • Business Report – Title Section – Executive Summary – Methodology – Introduction – Main Body – Data Tabulation – Conclusion – Recommendations – Appendix • Other Reports – Statutory formats – Business Plan – Case Study – Business Proposal – Business Performance • Standards • Uniform
  48. 48. Basic Principles of Designing Reports • Be Objective • Design, don’t decorate • Understand Text before you design • Limited use of fonts • Use simple layout grid • Avoid Symmetry • Use colour to Unify document
  49. 49. Basic Layout Rules • Pattern • Consistency • Colour Accents • Visual Connections • Usual Vs Unsuual
  50. 50. Use of Patterns
  51. 51. Use of Consistency
  52. 52. Use of Colour Accent
  53. 53. Use of Visual Connection
  54. 54. Reporting Formats • Document – Text, RTF,HTML • Spreadsheet – CSV, Text, DIF, XML • Presentation – PPT, PPS
  55. 55. XBRL • Tagging based Reporting • Standard Language for expressing contents • Support Real Time data dissemination process • Leverages Existing Resources
  56. 56. XBRL Components/Terminology XBRL-Taxonomy XBRL- Instance XSL - Style Sheet XBRL-Specification Schema and Linkbases Schema: dictionary of terms Linkbases: set of links to manage references, labels and relationships Framework1 or more taxonomies = Rules to govern creation of XBRL-compliant files and conformance to the specification A collection of financial facts for a certain period of time for a reporting entity. By purpose, industry, and jurisdiction. ‘Output’ from tagging data using one or more taxonomies Presentation or transformation of tagged data
  57. 57. Software Tools for Communication
  58. 58. Web 2.0 Tools • Bulletin board and Forums • Chat box software • Instant Messaging (IM) • Video Conferencing
  59. 59. Lesser Known Bulletin Boards
  60. 60. Lesser Known Chat Boxes
  61. 61. Lesser Known Instant Messaging
  62. 62. Lesser Known VC Tools
  63. 63. Cloud Computing on the Rise !
  64. 64. Cloud Anatomy • Application Services(services on demand) – Gmail, GoogleCalender – Payroll, HR, CRM etc • Platform Services (resources on demand) – Middleware, Intergation, Messaging, Information, connectivity etc – AWS, IBM Virtual images, Boomi, CastIron, Google Appengine • Infrastructure as services(physical assets as services) – IBM Blue house, VMWare, Amazon EC2, Microsoft Azure Platform, Sun Parascale and more
  65. 65. TCS- COINTM Cloud Computing with its Co-innovation Network
  66. 66. Commercial clouds
  67. 67. Main Categories of SaaS • Collaboration Applications – Chat, Docs, Discussions, Mail, Meeting, Projects, S hare • Productivity Applications – Calendar, Notebook, Planner, Sheet, Show, Write • Line of Business Applications • Developers Application – Database Application, Remote Access, API
  68. 68. Line of Business Applications • SCM • CRM • HR • Financial Accounting • Invoicing • Reporting Tools • E-learning, online-tests
  69. 69. Battle in the cloud
  70. 70. Revenue Model • Subscription Based: Committed payment • Usage Based • Transaction Based • Value Based: Revenue linked to goals • Hybrid
  71. 71. Opportunities in the Cloud • Advisory Services • Migration Services • Development Services • Management Services • Strategic Services
  72. 72. The Best Google Features You’re Probably Not Using • Google Drive • Hello Fax • Docusign • Google Hangouts – Cacoo – Extras for – Slideshare – Concept Board – Screen Sharing • Google Bookmarks • Google Schemer • Google Apps Scripts – Gmail Meter – Gmail Attachments to Google Drive – Gmail Snooze – Gmail Filter to SMS
  73. 73. BIG Data Big data spans four dimensions: Volume, Velocity, Variety, and Veracity.
  74. 74. Characters • Can there be enough? The volume of data • Variety is the spice of life • How Fast is the Fast? (The velocity of data) • Data in Warehouse and Data in BI Tool (Veracity)
  75. 75. Performance Management • Key Performance Indicators (KPIs) • The KPI-Resolver • Dashboard tools • Reporting tools • OLAP tools
  76. 76. Business Intelligence • Business Intelligence Software • Business Intelligence Reporting • Business Intelligence Vendors • Online Analytical Processing (OLAP) • Business Analytics software
  77. 77. Data integration & ETL • What is ETL? (Extract Transfer and Load) • ETL tools • Data warehouse • Big Data • ETL software
  78. 78. BI Tools – Pain Areas • Data Everywhere, information no where • Different Users have different needs – Excel vs PDF – Pull vs Push – On demand vs on Schedule – Your format, my format • Why I just can’t get when you want it..!
  79. 79. Components of Information System • Transaction Processing System (TPS) • Management Information System (MIS) • Decision Support System (DSS) • Executive Information System (EIS) • Business Intelligence (BI)
  80. 80. Types of business intelligence tools • Spreadsheets • Reporting and querying software: – tools that extract, sort, summarize, and present selected data • OLAP: Online analytical processing • Digital Dashboards • Data Mining • Data Warehousing • Decision Engineering • Process Mining • Business Performance Management • Local Information Systems
  81. 81. Open source free products • Eclipse BIRT Project • RapidMiner • SpagoBI • R • KNIME • TACTIC
  82. 82. Open source commercial products • Jaspersoft: Reporting, Dashboards, Data Analysis, and Data Integration • Palo (OLAP database): OLAP Server, Worksheet Server and ETL Server • Pentaho: Reporting, analysis, dashboard, data mining and workflow capabilities • TACTIC: Reporting, analysis, dashboard, data mining and integration, workflow capabilities
  83. 83. Leading BI Tools • ACTUATE Actuateone • IBM Cognos • INFORMATION BUILDERS Webfocus • ASPERSOFT Jaspersoft Bi Suite • MICROSOFT Microsoft Bi • MICROSTRATEGY Microstrategy Bi • ORACLE Oracle Bi • PANORAMA Novaview • PENTAHO Pentaho Bi • QLIKTECH Qlikview • SAP Business Objects • SAP Netweaver • SAS Sas Bi • TARGIT Targit Bi Suite • TIBCO Spotfire
  84. 84. Credits : Zednet.com, Lifehacker.com, Techrepublic.com Wikipedia and Google. Thanks And All the best !

×