Staff Assessment Kit


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Hospitality, Food and Beverage staff Assessment Kits suitable for Bar and Cafe staff are now available from MLW/AMR

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Staff Assessment Kit

  1. 1. New competition IS COMINGDoes your business have the skills? Are you going to survive? Competition in Hospitality, Food and Beverage is growing at a rapid rate. New entrants from overseas are coming with up-to-date skills and procedures Skills deficiencies exist in the local market partly caused by high staff turnover, few resources and lack of well qualified trainers Many businesses suffer from poor procedures, systems and standards of operation making them easy targets for more professional and skilled operators to take their customers Are you taking action NOW? WE HAVE JUST RELEASED A COMPLETE 10 PART SKILLS ASSESSMENT TOOL FOR HOSPITALITY, FOOD & BEVERAGE THAT CAN IDENTIFY IMPROVEMENTS Assessing and Developing skills NOW will assist business survival and growth Skilled people make better decisions, stay longer, are more productive and support sustained business growth Reviewing and improving operating systems, standards and procedures will provide a big advantage in the marketplace and chances of survival Take the lead AMR and MLW can provide a full range of research, training, consulting, (NEW)- STAFF ASSESSMENT and business development solutions unique to your business Our client list include some of the biggest and most well known businesses in Vietnam and Australia We aim to develop a long term relationship committed to you achieving continued growth and success in a rapidly changing environment CONTACT US NOW TO ARRANGE A MEETING FOR YOUR FUTURE Telephone : +848-6-258-6379 - Ext: 202
  2. 2. Hospitality, Food and Beverage Assessment KitAssessment coverage includes:Part OneOHS001A – Follow health and safety and security procedures LVL 2 LVL 3OHS002A – Follow workplace hygiene procedures LVL 2 LVL 3Part TwoFAB001C – Clean and tidy bar area LVL 2FSA001A – Implement food safety procedures LVL 2 LVL 3Part ThreeCOM001A – Work with colleagues and customers LVL 2 LVL 3COM002A – Work in a socially diverse environment LVL 2 LVL 3CCS002A – Provide quality customer service LVL 3Part FourHRM001A – Coach others in job skills LVL 3Part FiveIND001A – Develop and update hospitality industry knowledge LVL 2 LVL 3Part SixFAB002A – Operate a bar LVL 2INV001A – Receive and store stockFIN001A – Process financial transactions LVL 2 LVL 3Part SevenFAB004A – Provide food and beverage service LVL 3Part EightFAB021A – Provide and coordinate food and beverage service LVL 3FAB005A – Provide table service of alcoholic beverages LVL 3FAB015A – Prepare and serve cocktails LVL 2 LVL 3FAB010A – Prepare and serve non-alcoholic beverages LVL 2 LVL 3Part NineFAB011A – Develop and update food and beverage knowledge LVL 3FAB012B – Prepare and serve espresso coffee LVL 3FAB003A – Serve food and beverage to customers LVL 3Part TenFAB009A – Responsible service of alcohol LVL 2 LVL 3 Telephone : +848-6-258-6379 - Ext: 202
  3. 3. Hospitality, Food and Beverage Assessment KitAssessments InformationThese kits are used to identify skill gaps in staff and supervisors. They highlightareas of potential improvements, training requirements and development needs.They can also be used as a recruitment and selection tool to identify the skills of potentialRecruits and as a training record for potential staff promotions.Assessment 1 – Short Answer QuestionsAssessment 2 – Practical Observation ChecklistAssessment 3 – 3rd Party ReportAssessment 4 – Workplace ProjectAssessment 5 – PortfolioAssessment Context and Proposed Environment Units are assessed in the workplace under normal operating conditions or underconditions that accurately simulate a realistic workplace.Resources RequiredA suitable location with all required materials and equipment should be arranged with theparticipant/employer and confirmed prior to assessment.The participant must have access to all relevant materials, tools and equipment to competentlycomplete the assessments.Submission of EvidenceAn assessment of competence is dependent on the submission of evidence thatsupports underpinning knowledge and ability to perform the tasks relating directly to thelearning outcomes and performance criteria described in the particular study unit. At thislevel an assessor will need to collect practical evidence. Evidence can take theform of written assessments, workplace projects, workplace documentation, workshops,simulations, role-plays, 3rd party checklists and observation checklists. It is, however, up to theassessor in conjunction with the participant to select and use the appropriate tools and tocollect sufficient evidence to justify a judgment of competence.Cost per Assessment Kit Small business (e.g Café) $100.00 USD per outlet – purchase must be for all outlets Med/Large business (e.g Hotel) $500.00 USD single business Provides for unlimited use for all staff in business including new entrants.. Completed by internal staff/management. The kit is in master hard copy only and may be photocopied. Optional 1 day full training for small outlet manager/supervisor including 1 staff Assessment $250 including kit Optional 1 day full training for med/large outlet for 2 manager/supervisors including 2 Staff Assessments $650 including kit. Telephone : +848-6-258-6379 - Ext: 202