Langham Presentation Template

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Langham Presentation Template

  1. 1. INFUSION: COMPANY NAME
  2. 2. INFUSION: AGENDA This slide can be edited by user New Gothic Std, 18pt. HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  3. 3. INFUSION: INTRODUCTION
  4. 4. INFUSION: INTRODUCTION <ul><li>Corporate Overview </li></ul><ul><ul><li>Founded in 1988 </li></ul></ul><ul><ul><li>Corporate HQ in Indianapolis, IN </li></ul></ul><ul><ul><li>306,000 sq. ft. corporate facility </li></ul></ul><ul><ul><li>Expertise in Supply Chain Consulting, Freight Management and Transportation Optimization Programs </li></ul></ul><ul><ul><li>30 Fortune 1000 Clients, management of $85 Million in Transportation Spend </li></ul></ul><ul><ul><li>(continued) </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  5. 5. <ul><li>Corporate Overview (continued) </li></ul><ul><ul><li>Capabilities—Domestic and International Transportation, Fulfillment, Distribution and Warehousing </li></ul></ul><ul><ul><li>Langham Airport Logistics (LAL) </li></ul></ul><ul><ul><li>Single-Source Solution with 24/7 Operations Support Staff </li></ul></ul><ul><ul><li>Visibility—Centralized Data Collection, Web Tools and Reporting </li></ul></ul>INFUSION: INTRODUCTION HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  6. 6. <ul><li>Corporate Milestones </li></ul><ul><ul><li>Awarded Entrepreneur of the Year by Ernst and Young (2000) </li></ul></ul><ul><ul><li>Langham builds state-of-the-art corporate facility (2001) </li></ul></ul><ul><ul><li>Presidential visit (2003) </li></ul></ul><ul><ul><li>Listed in Forbes Magazine’s “Fastest growing companies in America” </li></ul></ul><ul><ul><li>Langham celebrated 20 years in business (2008) </li></ul></ul><ul><ul><li>WBE </li></ul></ul><ul><ul><li>ISO Certified </li></ul></ul><ul><ul><li>Six Sigma Black Belts </li></ul></ul>INFUSION: INTRODUCTION HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  7. 7. Corporate Bios (if necessary, created by user) INFUSION: INTRODUCTION HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  8. 8. INFUSION: SC
  9. 9. INFUSION: SC <ul><li>PHILOSOPHY </li></ul><ul><ul><li>To listen to our clients, ask relevant questions and provide impactful solutions </li></ul></ul><ul><ul><li>To treat our client’s challenges as our challenges </li></ul></ul><ul><ul><li>To take full and absolute responsibility for our client’s complete satisfaction, each and every day </li></ul></ul><ul><ul><li>To offer perspectives, ideas, and innovations that go above and beyond expectations </li></ul></ul><ul><ul><li>To go beyond the role of a traditional 3PL by learning not only client’s processes, but their business philosophies as well </li></ul></ul><ul><ul><li>To continue to innovate as it relates to technology and utilize the most efficient and effective solutions for the job without prejudice </li></ul></ul><ul><ul><li>To do whatever it takes to delight our clients </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  10. 10. INFUSION: SC <ul><li>What is INFUSION? </li></ul><ul><ul><li>A proven process that integrates your supply chain with technology, our people, and our best practices in order to centralize data, elevate visibility, optimize throughput, and increase profitability. </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  11. 11. INFUSION: COMPANY NAME
  12. 12. INFUSION: COMPANY NAME Company’s Current Situation (customized per meeting) HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  13. 13. INFUSION: FREIGHT MANAGEMENT (FM)
  14. 14. INFUSION: FM “ Our supply chain used to manage us until we implemented Langham’s Infusion program. Now, we efficiently manage our inbound freight, our carriers and our vendors.” Manager, Inbound Supply Chain Fortune 100 Food and Beverage Company HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  15. 15. INFUSION: FM HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  16. 16. <ul><li>ON-BOARDING </li></ul><ul><ul><li>Defined and repeatable </li></ul></ul><ul><ul><li>Customized statement of work </li></ul></ul><ul><ul><li>Dedicated project management </li></ul></ul><ul><ul><li>Compliance management </li></ul></ul><ul><ul><li>Site visits/on-site start-up </li></ul></ul><ul><ul><li>Program communication management </li></ul></ul><ul><ul><li>Review and refinement </li></ul></ul>INFUSION: FM HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  17. 17. <ul><li>OPERATIONS </li></ul><ul><ul><li>Single point of contact </li></ul></ul><ul><ul><li>Dedicated customer service </li></ul></ul><ul><ul><li>24/7 operations staff </li></ul></ul><ul><ul><li>Tactical operations execution </li></ul></ul>INFUSION: FM HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  18. 18. <ul><li>OPERATIONS </li></ul><ul><li>Shipment Level Optimization </li></ul><ul><ul><li>Lane review </li></ul></ul><ul><ul><li>Transit time/service </li></ul></ul><ul><ul><li>Mode conversion </li></ul></ul><ul><ul><li>Consolidation opportunities </li></ul></ul><ul><ul><li>Cost avoidance/questions </li></ul></ul><ul><ul><li>Identification and reason coding </li></ul></ul>INFUSION: FM HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  19. 19. <ul><li>OPERATIONS </li></ul><ul><li>Tender and Book </li></ul><ul><ul><li>Automated tendering </li></ul></ul><ul><ul><li>Langham network </li></ul></ul><ul><ul><li>Company routing guide </li></ul></ul><ul><ul><li>Book load/update system </li></ul></ul><ul><ul><li>Shipment information </li></ul></ul>INFUSION: FM HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  20. 20. <ul><li>OPERATIONS </li></ul><ul><li>Proactive Tracking and Tracing </li></ul><ul><ul><li>Defined tracking process </li></ul></ul><ul><ul><li>EDI </li></ul></ul><ul><ul><li>Tracking “bot” </li></ul></ul><ul><ul><li>Carrier GPS capabilities </li></ul></ul><ul><ul><li>Exception Management </li></ul></ul><ul><ul><li>POD and signature </li></ul></ul>INFUSION: FM HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  21. 21. <ul><li>MANAGEMENT REPORTS and DASHBOARDS </li></ul><ul><ul><li>Customized reporting </li></ul></ul><ul><ul><li>Web portal </li></ul></ul>INFUSION: FM HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  22. 22. <ul><li>FREIGHT MANAGEMENT ANALYSIS </li></ul><ul><ul><li>Ongoing cost reduction </li></ul></ul><ul><ul><li>Performance review </li></ul></ul><ul><ul><li>Review of data </li></ul></ul><ul><ul><ul><li>Opportunity analysis and savings </li></ul></ul></ul><ul><ul><ul><li>Trending </li></ul></ul></ul><ul><ul><ul><li>Recommendations </li></ul></ul></ul><ul><ul><ul><li>Dynamic review </li></ul></ul></ul><ul><ul><ul><li>Monthly/Quarterly summary </li></ul></ul></ul><ul><ul><ul><li>Collaboration and next steps </li></ul></ul></ul>INFUSION: FM HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  23. 23. <ul><li>COMPLIANCE AUDIT </li></ul><ul><ul><li>Link freight payment data </li></ul></ul><ul><ul><li>Cross reference freight payment data vendor with Langham data </li></ul></ul><ul><ul><li>Program and plant champion “commitment review” </li></ul></ul><ul><ul><li>Collaboratively, develop non-compliant action plan </li></ul></ul><ul><ul><li>Demonstrate cost of non-compliance </li></ul></ul>INFUSION: FM HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  24. 24. <ul><li>ONGOING MANAGEMENT AND REVIEW </li></ul><ul><ul><li>Weekly plant conference calls </li></ul></ul><ul><ul><li>Initial/ongoing program review </li></ul></ul><ul><ul><ul><li>14, 28, 45, 90 days </li></ul></ul></ul><ul><ul><ul><li>Review Process (ISO QSP-721) </li></ul></ul></ul><ul><ul><li>Plant compliance review </li></ul></ul><ul><ul><li>Carrier compliance and score-carding </li></ul></ul><ul><ul><li>Reporting </li></ul></ul>INFUSION: FM HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  25. 25. INFUSION: FREIGHT MANAGEMENT <ul><li>Since May 2002 </li></ul><ul><ul><li>Year Over Year Direct Dollar Cost Savings—$6.5 million to date </li></ul></ul><ul><ul><li>Dramatic Expedite Freight Spend Reduction — $1.3 million to date </li></ul></ul><ul><ul><li>Improved On-Time Deliver—99.98% </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  26. 26. INFUSION: DOMESTIC
  27. 27. INFUSION: DOMESTIC HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  28. 28. <ul><li>ON-BOARDING </li></ul><ul><ul><li>Defined and repeatable </li></ul></ul><ul><ul><li>Customized statement of work </li></ul></ul><ul><ul><li>Dedicated project management </li></ul></ul><ul><ul><li>Compliance management </li></ul></ul><ul><ul><li>Site visits/on-site start-up </li></ul></ul><ul><ul><li>Program communication management </li></ul></ul><ul><ul><li>Review and refinement </li></ul></ul>INFUSION: DOMESTIC HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  29. 29. <ul><li>OPERATIONS </li></ul><ul><ul><li>24/7 operations staff </li></ul></ul><ul><ul><li>Staffed 6 days a week </li></ul></ul><ul><ul><li>Assigned subject experts (Deep Bench) </li></ul></ul><ul><ul><li>Tactical operations execution </li></ul></ul><ul><ul><ul><li>Extension of your logistics </li></ul></ul></ul><ul><ul><li>On-site partners </li></ul></ul>INFUSION: DOMESTIC HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  30. 30. <ul><li>OPERATIONS </li></ul><ul><li>Shipment Level Optimization </li></ul><ul><ul><li>Routing review </li></ul></ul><ul><ul><li>Transit time/service </li></ul></ul><ul><ul><li>Mode conversion </li></ul></ul><ul><ul><li>Consolidation opportunities </li></ul></ul><ul><ul><li>Cost avoidance/questions </li></ul></ul>INFUSION: DOMESTIC HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  31. 31. <ul><li>OPERATIONS </li></ul><ul><li>Tender and Book </li></ul><ul><ul><li>Automated tendering/EDI </li></ul></ul><ul><ul><li>Langham partners </li></ul></ul><ul><ul><li>Book Load/Update </li></ul></ul><ul><ul><li>Shipment information </li></ul></ul><ul><ul><li>Visibility, control, and compliance </li></ul></ul>INFUSION: DOMESTIC HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  32. 32. <ul><li>OPERATIONS </li></ul><ul><li>Proactive Tracking and Tracing </li></ul><ul><ul><li>Defined tracking process </li></ul></ul><ul><ul><li>EDI </li></ul></ul><ul><ul><li>Tracking “bot” </li></ul></ul><ul><ul><li>Carrier GPS capabilities </li></ul></ul><ul><ul><li>Exception Management </li></ul></ul><ul><ul><li>POD and signature </li></ul></ul><ul><ul><li>24/7 </li></ul></ul>INFUSION: DOMESTIC HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  33. 33. <ul><li>VISIBILITY </li></ul><ul><li>Management Reports and Dashboards </li></ul><ul><ul><li>Customized reporting </li></ul></ul><ul><ul><li>Web portal </li></ul></ul>INFUSION: DOMESTIC HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  34. 34. <ul><li>VISIBILITY </li></ul><ul><li>Optimization Analysis </li></ul><ul><ul><li>Ongoing cost reduction </li></ul></ul><ul><ul><li>Performance review </li></ul></ul><ul><ul><li>Review of data </li></ul></ul><ul><ul><ul><li>Opportunity analysis and savings </li></ul></ul></ul><ul><ul><ul><li>Trending </li></ul></ul></ul><ul><ul><ul><li>Recommendations </li></ul></ul></ul><ul><ul><ul><li>Dynamic review </li></ul></ul></ul><ul><ul><ul><li>Monthly/Quarterly summary </li></ul></ul></ul><ul><ul><ul><li>Collaboration and next steps </li></ul></ul></ul>INFUSION: DOMESTIC HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  35. 35. <ul><li>COMPLIANCE AUDIT </li></ul><ul><ul><li>Collaboratively, develop non-compliant action plan </li></ul></ul><ul><ul><li>Demonstrate cost of non-compliance </li></ul></ul><ul><ul><li>Carrier management relations </li></ul></ul><ul><ul><li>QMS audits and review </li></ul></ul><ul><ul><li>Car’s and Par’s </li></ul></ul>INFUSION: DOMESTIC HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  36. 36. <ul><li>ONGOING MANAGEMENT </li></ul><ul><li>AND REVIEW </li></ul><ul><ul><li>Daily Sunrise Meetings </li></ul></ul><ul><ul><li>KPI management </li></ul></ul><ul><ul><li>QMS Audits and review </li></ul></ul><ul><ul><li>Carrier reviews </li></ul></ul><ul><ul><li>Customer satisfaction reviews </li></ul></ul><ul><ul><li>Subject expert reviews </li></ul></ul>INFUSION: DOMESTIC HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  37. 37. INFUSION: DOMESTIC <ul><li>In one year Langham’s clients saw: </li></ul><ul><ul><li>45% increase in receiving productivity </li></ul></ul><ul><ul><li>100% on-time performance </li></ul></ul><ul><ul><li>20% savings in transportation costs </li></ul></ul><ul><ul><li>0.70% claims ratio </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  38. 38. INFUSION: INTERNATIONAL
  39. 39. INFUSION: INTERNATIONAL HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  40. 40. INFUSION: INTERNATIONAL <ul><li>ON-BOARDING </li></ul><ul><ul><li>Defined and repeatable </li></ul></ul><ul><ul><li>Customized statement of work </li></ul></ul><ul><ul><li>Dedicated project management </li></ul></ul><ul><ul><li>Compliance management </li></ul></ul><ul><ul><li>Site visits/on-site start-up </li></ul></ul><ul><ul><li>Program communication management </li></ul></ul><ul><ul><li>Review and refinement </li></ul></ul><ul><ul><li>Acute vendor selection process </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  41. 41. INFUSION: INTERNATIONAL <ul><li>OPERATIONS </li></ul><ul><ul><li>Single point of contact </li></ul></ul><ul><ul><li>Dedicated customer service </li></ul></ul><ul><ul><li>24/7 operations staff </li></ul></ul><ul><ul><li>Tactical operations execution </li></ul></ul><ul><ul><ul><li>Cross-trained staff on inbound/outbound </li></ul></ul></ul><ul><ul><ul><li>DG (IATA/Ocean) certified staff </li></ul></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  42. 42. INFUSION: INTERNATIONAL <ul><li>OPERATIONS </li></ul><ul><li>Shipment Level Optimization </li></ul><ul><ul><li>Routing review </li></ul></ul><ul><ul><li>Transit time/service requirements </li></ul></ul><ul><ul><li>Mode conversion </li></ul></ul><ul><ul><li>Consolidation opportunities </li></ul></ul><ul><ul><li>Cost avoidance/questions </li></ul></ul><ul><ul><li>Review of documentation </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  43. 43. INFUSION: INTERNATIONAL <ul><li>OPERATIONS </li></ul><ul><li>Coverage and Booking </li></ul><ul><ul><li>Import and Export </li></ul></ul><ul><ul><li>Worldwide coverage </li></ul></ul><ul><ul><li>Door-to-door delivery </li></ul></ul><ul><ul><li>Brokerage partnership </li></ul></ul><ul><ul><ul><li>Air and Ocean </li></ul></ul></ul><ul><ul><ul><li>Break bulk, oversized accepted </li></ul></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  44. 44. INFUSION: INTERNATIONAL <ul><li>OPERATIONS </li></ul><ul><li>Proactive Tracking and Tracing </li></ul><ul><ul><li>Appointment times </li></ul></ul><ul><ul><li>Transit times </li></ul></ul><ul><ul><li>Traceability </li></ul></ul><ul><ul><li>Railway tracking twice/day </li></ul></ul><ul><ul><li>Exception Management </li></ul></ul><ul><ul><li>POD and signature </li></ul></ul><ul><ul><li>Verify all communication flow between ocean line, port, trucks </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  45. 45. INFUSION: INTERNATIONAL <ul><li>VISIBILITY </li></ul><ul><li>Reporting </li></ul><ul><ul><li>Customized reporting </li></ul></ul><ul><ul><li>Standardized information </li></ul></ul><ul><ul><li>Web portal </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  46. 46. INFUSION: INTERNATIONAL <ul><li>COMPLIANCE </li></ul><ul><ul><li>Maintain regulation compliance </li></ul></ul><ul><ul><li>Maintain paperwork accuracy </li></ul></ul><ul><ul><ul><li>Customs and NAFTA </li></ul></ul></ul><ul><ul><li>Transportation insurance </li></ul></ul><ul><ul><li>Incoterms </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  47. 47. INFUSION: INTERNATIONAL <ul><li>Advanced Biotech was able to realize its goal of decreasing their transportation spend dramatically by transitioning their products from the air to the ocean. </li></ul><ul><ul><li>Made possible by: </li></ul></ul><ul><ul><ul><li>Langham’s long-standing relationships around the globe </li></ul></ul></ul><ul><ul><ul><li>Developing very detailed processes </li></ul></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  48. 48. INFUSION: WAREHOUSING
  49. 49. INFUSION: WAREHOUSING HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  50. 50. INFUSION: WAREHOUSING <ul><li>ON-BOARDING </li></ul><ul><ul><li>Defined and repeatable </li></ul></ul><ul><ul><li>Customized statement of work </li></ul></ul><ul><ul><li>Dedicated project management </li></ul></ul><ul><ul><li>Compliance management </li></ul></ul><ul><ul><li>Customizable report development </li></ul></ul><ul><ul><li>IT warehouse management system configuration </li></ul></ul><ul><ul><li>Site visits/On-site startup </li></ul></ul><ul><ul><li>Program communication management </li></ul></ul><ul><ul><li>Review and refinement </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  51. 51. INFUSION: WAREHOUSING <ul><li>OPERATIONS </li></ul><ul><ul><li>Single point of contact </li></ul></ul><ul><ul><li>Dedicated customer service </li></ul></ul><ul><ul><li>24/7 operations staff </li></ul></ul><ul><ul><li>Tactical operations execution </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  52. 52. INFUSION: WAREHOUSING <ul><li>OPERATIONS </li></ul><ul><li>Process Development and Job Aid </li></ul><ul><ul><li>Functional area specific </li></ul></ul><ul><ul><li>Customer requirement driven </li></ul></ul><ul><ul><li>ISO compliant </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  53. 53. INFUSION: WAREHOUSING <ul><li>OPERATIONS </li></ul><ul><li>Receiving </li></ul><ul><ul><li>Trailer and container unloading </li></ul></ul><ul><ul><li>Consolidation </li></ul></ul><ul><ul><li>Inspection and inventory put-away </li></ul></ul><ul><ul><li>Cross-docking </li></ul></ul><ul><ul><li>Lot control tracking and traceability </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  54. 54. INFUSION: WAREHOUSING <ul><li>OPERATIONS </li></ul><ul><li>Order Receipt and Processing </li></ul><ul><ul><li>Web portal access and order entry </li></ul></ul><ul><ul><li>Distribution center team </li></ul></ul><ul><ul><li>WMS maintenance </li></ul></ul><ul><ul><li>Order processing </li></ul></ul><ul><ul><li>Outbound distribution </li></ul></ul><ul><ul><li>Inventory management </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  55. 55. INFUSION: WAREHOUSING <ul><li>VISIBILITY </li></ul><ul><li>Management Reports and Dashboards </li></ul><ul><ul><li>Activity reports </li></ul></ul><ul><ul><li>Activity-based time studies </li></ul></ul><ul><ul><li>Cycle counts </li></ul></ul><ul><ul><li>Inventory turns </li></ul></ul><ul><ul><li>Metrics </li></ul></ul><ul><ul><ul><li>Pick accuracy </li></ul></ul></ul><ul><ul><ul><li>Fill rates/efficiency </li></ul></ul></ul><ul><ul><li>Web portal </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  56. 56. INFUSION: WAREHOUSING <ul><li>COMPLIANCE </li></ul><ul><ul><li>ISO yearly quality audit </li></ul></ul><ul><ul><li>TSA safety regulations </li></ul></ul><ul><ul><li>FDA regulations </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  57. 57. INFUSION: WAREHOUSING <ul><li>PROCESS IMPROVEMENT </li></ul><ul><ul><li>Kaizen events </li></ul></ul><ul><ul><li>5S visual management </li></ul></ul><ul><ul><li>Special project management </li></ul></ul><ul><ul><li>Continuous improvement project teams </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  58. 58. INFUSION: WAREHOUSING <ul><li>In May of 1997 Langham opened a customized facility built to meet a MAJOR INDUSTRIAL MANUFACTURER’S specific needs. </li></ul><ul><ul><li>Now operates 7 days a week with 17 full-time employees </li></ul></ul><ul><ul><li>Now processes between 300 and 400 shipments a day, ranging in size from 1lb. to 35,000 lbs. </li></ul></ul><ul><ul><li>Continues to ship to customers around the globe </li></ul></ul><ul><ul><li>Achieves a 99.3% pick and ship accuracy </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  59. 59. INFUSION: FULFILLMENT
  60. 60. INFUSION: FULFILLMENT HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  61. 61. INFUSION: FULFILLMENT <ul><li>ON-BOARDING </li></ul><ul><ul><li>Defined and repeatable </li></ul></ul><ul><ul><li>Customized statement of work </li></ul></ul><ul><ul><li>Dedicated project management </li></ul></ul><ul><ul><li>Compliance management </li></ul></ul><ul><ul><li>Site visits/On-site startup </li></ul></ul><ul><ul><li>Program communication management </li></ul></ul><ul><ul><li>Review and refinement </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  62. 62. INFUSION: FULFILLMENT <ul><li>OPERATIONS </li></ul><ul><ul><li>Single point of contact </li></ul></ul><ul><ul><li>Dedicated customer service </li></ul></ul><ul><ul><li>24/7 operations staff </li></ul></ul><ul><ul><li>Tactical operations execution </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  63. 63. INFUSION: FULFILLMENT <ul><li>OPERATIONS </li></ul><ul><li>Process Development and Job Aid </li></ul><ul><ul><li>Functional area specific </li></ul></ul><ul><ul><li>Customer requirement driven </li></ul></ul><ul><ul><li>ISO compliant </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  64. 64. INFUSION: FULFILLMENT <ul><li>OPERATIONS </li></ul><ul><li>Order Receipt and Processing </li></ul><ul><ul><li>Web portal access and order entry </li></ul></ul><ul><ul><li>Distribution center team </li></ul></ul><ul><ul><li>WMS maintenance </li></ul></ul><ul><ul><li>Order processing </li></ul></ul><ul><ul><li>Outbound distribution </li></ul></ul><ul><ul><li>Inventory management </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  65. 65. INFUSION: FULFILLMENT <ul><li>VISIBILITY </li></ul><ul><li>Management Reports </li></ul><ul><li>and Dashboards </li></ul><ul><ul><li>Metrics </li></ul></ul><ul><ul><ul><li>Pick accuracy </li></ul></ul></ul><ul><ul><li>Activity reports </li></ul></ul><ul><ul><li>Cycle counts </li></ul></ul><ul><ul><li>Time studies </li></ul></ul><ul><ul><li>Web portal </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  66. 66. INFUSION: FULFILLMENT <ul><li>COMPLIANCE </li></ul><ul><ul><li>ISO yearly quality audit </li></ul></ul><ul><ul><li>TSA safety regulations </li></ul></ul><ul><ul><li>FDA regulations </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  67. 67. INFUSION: FULFILLMENT <ul><li>PROCESS IMPROVEMENT </li></ul><ul><ul><li>Kaizen events </li></ul></ul><ul><ul><li>5S visual management </li></ul></ul><ul><ul><li>Special project management </li></ul></ul><ul><ul><li>Continuous improvement project teams </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  68. 68. INFUSION: FULFILLMENT HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS <ul><li>In March of 2007, Firestone worked with Langham to develop a way to better manage their Rite-Ride Kits. Langham now handles 120,000 kits annually. </li></ul><ul><ul><li>25% decrease in direct labor cost </li></ul></ul><ul><ul><li>30% decrease in set-up cost using Kaisen events </li></ul></ul><ul><ul><li>Visual workplace management and preventative quality processes implemented reduced PPM levels from 1500 to below 500 </li></ul></ul>
  69. 69. INFUSION: COMPANY NAME
  70. 70. INFUSION: COMPANY NAME Roll-out process HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  71. 71. INFUSION: COMPANY NAME Expected Results/Dividends HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  72. 72. INFUSION: COMPANY NAME <ul><li>POTENTIAL PITFALLS </li></ul><ul><ul><li>Misaligned Goals </li></ul></ul><ul><ul><li>Internal politics </li></ul></ul><ul><ul><li>Conflicting priorities </li></ul></ul><ul><ul><li>Resources </li></ul></ul><ul><ul><li>Internal infrastructures (scalability, seasonality, etc.) </li></ul></ul><ul><ul><li>Training and Turnover </li></ul></ul><ul><ul><li>(continued) </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  73. 73. INFUSION: COMPANY NAME HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS <ul><li>POTENTIAL PITFALLS (continued) </li></ul><ul><ul><li>Internal systems and IT resource responsiveness </li></ul></ul><ul><ul><li>Internal systems scalability </li></ul></ul><ul><ul><li>Undeveloped internal system capabilities </li></ul></ul><ul><ul><li>Absence of internal program expertise </li></ul></ul><ul><ul><li>Unproven internal program processes </li></ul></ul>
  74. 74. INFUSION: COMPANY NAME <ul><li>KEYS TO SUCCESS </li></ul><ul><ul><li>Internal champion/Steering committee </li></ul></ul><ul><ul><li>Open communication </li></ul></ul><ul><ul><li>Establishment of well-defined program goals </li></ul></ul><ul><ul><li>Definition of business rules </li></ul></ul><ul><ul><li>Collaborative problem solving/resolution </li></ul></ul><ul><ul><li>Solid implementation/proven on-boarding process </li></ul></ul><ul><ul><li>Expertise </li></ul></ul><ul><ul><li>Technology </li></ul></ul><ul><ul><li>Call center technology </li></ul></ul>HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  75. 75. INFUSION: COMPANY NAME Next Steps HOME INTRODUCTION INFUSION SITUATION SOLUTION: Freight Management Domestic International Warehousing Fulfillment RESULTS
  76. 76. INFUSION: THANK YOU

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