Sestek voice biometrics

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Sestek voice biometrics

  1. 1. www.sestek.com VOICE BIOMETRICS SOLUTIONS SESTEK (Speech Enabled Software Technologies) is a speech and communication technology company operating since 2000 as the market leader in Turkey with its best-in-class products. It has a financial power proven by Deloitte FAST 50 & FAST 500 programs consecutively from 2008 onwards, a pioneer role in university-industry collaboration, unique patented technologies and strong references from the leading companies of Turkey. SESTEK’s state-of-the-art product range includes Voice Biometrics Solutions (Vocal Passphrase, Speech Enabled Password Reset, Speech Enabled Second Factor Authentication, Verification On-the-Go, Blacklist Identification and Mobile Device Authentication); Voice of the Customer Solutions (Call Recording, Quality Management, Speech Analytics, FCR Analytics, Customer Feedback and Social Media Analytics); Customer Services Automation Solutions (Text-to-Speech, Speech Recognition, Call Steering, Automated Outbound Dialer, Speech Enabled Auto Attendant and Mobile Assistant SDK); and Productivity & Edutainment Solutions. Security Optimized: VOICE BIOMETRICS SOLUTIONS With SESTEK Voice Biometrics Solutions you obtain not only customer satisfaction and enhanced security but also optimize your processes by the replacement of time-consuming routines such as conventional password reset. Here is a list of Voice Biometrics Solutions that make life easier for you and your customers. ITU Ayazaga Kampusu Koru Yolu ARI-2 Teknokent Binasi A Blok No:A4/4 34469 Maslak-Istanbul-TURKEY T: +90(212)286 25 45 F: +90(212)286 25 47 e-mail: sales@sestek.com
  2. 2. www.sestek.com A Powerful Biometric Solution: VOCAL PASSPHRASE Vocal Passphrase is a groundbreaking biometric technology that defines the modern concept of identity verification. Conventional security systems are based on PINs, passwords and challenge questions which are not only inefficient for growing incidence of fraud and identity theft but also cause waste of time and customer dissatisfaction. Vocal Passphrase provides secure access to systems through voiceprints of individual users. The individual voice is enrolled to the system once and subsequent calls are authenticated through this voiceprint. The solution can be applied in a variety of flexible ways according to the needs of the customer such as a single layer or an additional layer of security to the standard security procedures. SESTEK Vocal Passphrase is a state-of-the-art technology that is at the upper limits of global standards in terms of accuracy metrics. It differentiates from the competing products in the market in six aspects. First, background noise level is automatically detected via proprietary technology and if the level is too high, the enrollment is rejected and the customer is instructed accordingly. Second, the uttered passphrase is checked through speech recognition technology, which enables the rejection of phrases different from the prompted phrase. ITU Ayazaga Kampusu Koru Yolu ARI-2 Teknokent Binasi A Blok No:A4/4 34469 Maslak-Istanbul-TURKEY T: +90(212)286 25 45 F: +90(212)286 25 47 e-mail: sales@sestek.com
  3. 3. www.sestek.com Third, for implementations in high-security demanding sectors such as the finance sector, two separate voiceprints one for cellular and one for landline channels are embedded in the system to provide a higher level of accuracy. Fourth, each authentication is used as a feed to the current model, which continuously increases adaptability and accuracy. Fifth, gender detection feature can be added to Voice Biometrics solutions. And finally, the solution is designed to be easily integrated with IVR platforms, back-end enterprise systems and databases. How Does Vocal Passphrase Empower Your Business? The system empowers your business in three fundamental ways: Improved call center safety and more effective fraud & identity theft protection Reduced costs as a result of reduced call duration Enhanced customer experience ITU Ayazaga Kampusu Koru Yolu ARI-2 Teknokent Binasi A Blok No:A4/4 34469 Maslak-Istanbul-TURKEY T: +90(212)286 25 45 F: +90(212)286 25 47 e-mail: sales@sestek.com
  4. 4. www.sestek.com More Than 1.5 Million Registered Voiceprints in AVEA GSM Operator In 2011 SESTEK Vocal Passphrase was deployed at the AVEA Call Center, one of the leading GSM operators in Turkey. AVEA has a nationwide customer base of 12.8 million as of the first quarter of 2012. Offering services to 98% of Turkey's population through its next generation network, the company is growing fast both in the corporate and individual services with the brand "AVEA" and constantly investing in technology and infrastructure as well as its organizational structure. Before the implementation of Vocal Passphrase, AVEA Call Center used to verify identities of customers via a manual agent-assisted security procedure. Since the call center receives thousands of calls each day, manual verification method was causing considerable loss of time, increased costs and customer dissatisfaction. After the implementation of Vocal Passphrase, customers began to use voiceprints to access AVEA call center and in the first year the number of registered voiceprints reached 1 million. Call duration is shortened by 15 seconds with a minimum of $ 250.000 annual saving. Today 1 out of every 5 callers of the AVEA contact center uses vocal passphrase procedure and SESTEK’s implementation in AVEA has become one of the top-5 applications in the global market in terms of its enrollment size with its approximately 2M enrolled users. ITU Ayazaga Kampusu Koru Yolu ARI-2 Teknokent Binasi A Blok No:A4/4 34469 Maslak-Istanbul-TURKEY T: +90(212)286 25 45 F: +90(212)286 25 47 e-mail: sales@sestek.com
  5. 5. www.sestek.com TECHNICAL FEATURES Vocal Passphrase system works in a distributed computing architecture. There are four server roles in the system. These are Main Vocal Passphrase Server, Vocal Passphrase Analysis Server, Database Server and Storage Server. The system also has document encryption and error reporting with SNMP trap features. The product's interface is provided as a web service to the clients. TECHNICAL REQUIREMENTS For ideal modeling, passphrase recordings must be collected in two sessions. In the first session 200 passphrase recordings of distinct people are collected (half from fixed line from three different phones and half from mobile line from three different phones) and in the second session 100 people from the same group of 200 people generate 100 passphrase recordings (again half from fixed line from three different phones and half from mobile line from three different phones). Passphrase recordings are comprised of 5 repetitions of a fixed passphrase such as “my voice is my password” uttered to the IVR on the phone number provided by SESTEK. Windows server Provision of MSSQL server and storage server ITU Ayazaga Kampusu Koru Yolu ARI-2 Teknokent Binasi A Blok No:A4/4 34469 Maslak-Istanbul-TURKEY T: +90(212)286 25 45 F: +90(212)286 25 47 e-mail: sales@sestek.com
  6. 6. www.sestek.com LICENCING Vocal Passphrase product uses SESTEK License Service. Licensing is usage-based. Each successful enrollment and authentication is charged. If a voiceprint is deleted and recreated for the same user, it is counted as a distinct enrollment. Try Our Demo in English and Arabic to See SESTEK Vocal Passphrase Performance Call + 9 0 212 276 25 45 for English. Call + 9 0 850 250 01 55 for Arabic. Dial any 6-digit account number which will be your user code and follow the instructions of the IVR. The IVR will ask you to repeat this utterance three times: “My voice is my password.” Utter the sentence to the headset (do not use speaker phone). After this step your voiceprint is defined and enrollment process is successfully done. If you continue with the authentication (by pressing 1) or if you make another call typing the same account number, you will utter the passphrase once and the system will recognize you from your voiceprint. Please check if anyone else can enter the system via her voice with the same user code! ITU Ayazaga Kampusu Koru Yolu ARI-2 Teknokent Binasi A Blok No:A4/4 34469 Maslak-Istanbul-TURKEY T: +90(212)286 25 45 F: +90(212)286 25 47 e-mail: sales@sestek.com
  7. 7. www.sestek.com SPEECH ENABLED PASSWORD RESET Password reset is one of the routine IT tasks that consume time and energy of the help-desk staff. SESTEK Speech Enabled Password Reset allows employees to reset their passwords using their voiceprint via any telephone. This self-service procedure is not only more practical and efficient but also more secure, since the verification is based on the person’s biometrics rather than some information. Key Benefits Cost reduction via self-service Round-the-clock service liberated from the IT team availability Higher security due to automation and biometric verification Configurable security policies Better legislation compliance Better employee experience Scalability Instant ROI SPEECH ENABLED SECOND FACTOR AUTHENTICATION Many customers avoid using credit and debit cards due to real or imagined fraud risks. SESTEK Speech Enabled Second Factor Authentication virtually eliminates all risks of fraud by authorizing specified transactions through voice biometrics. The moment customers initiate any transaction the system makes an outbound call to the user registered phone number for a voiceprint authentication. Even SMS verification can be risky in such cases where the cell phone and credit card is taken by a defrauder. Voice biometrics, however, cannot be faked. Key Benefits Higher security Increased trust in transactions and customer satisfaction High ROI ITU Ayazaga Kampusu Koru Yolu ARI-2 Teknokent Binasi A Blok No:A4/4 34469 Maslak-Istanbul-TURKEY T: +90(212)286 25 45 F: +90(212)286 25 47 e-mail: sales@sestek.com
  8. 8. www.sestek.com VERIFICATION ON-THE-GO SESTEK Verification On-the-Go verifies a caller’s identity during the conversation. The technology is based on the comparison of the characteristics of the customer’s voice to the voiceprints in the database which are formed on-the-go without the requirement of a passphrase. The accuracy ratio of Verification On-the-Go is relatively lower than that of Vocal Passphrase, but it serves the needs of many application areas. Basic Features Language, accent and content independence Integration with CRM, CTI and workstation Key Benefits Fraud detection Enhance customer experience Decreased call duration & increased contact center efficiency BLACKLIST IDENTIFICATION Blacklist Identification is used by public security officials in order to identify individuals of interest for crime prevention. SESTEK Blacklist Identification system can enroll voiceprints of individuals under investigation and identify listed individuals via their voice. Key Benefits Empowered investigation & crime prevention Secure communication in critical environments MOBILE DEVICE AUTHENTICATION SESTEK Mobile Device Authentication is an application of Vocal Passphrase for mobile devices. Key Benefits Increased security Increased productivity Better mobile experience ITU Ayazaga Kampusu Koru Yolu ARI-2 Teknokent Binasi A Blok No:A4/4 34469 Maslak-Istanbul-TURKEY T: +90(212)286 25 45 F: +90(212)286 25 47 e-mail: sales@sestek.com
  9. 9. Embrace technology with your voice For further information please contact us: sales@sestek.com Here is our web site: http://www.sestek.com Watch our video at: http://www.youtube.com/watch?v=ett6q1EkXKY ITU Ayazaga Kampusu Koru Yolu ARI-2 Teknokent Binasi A Blok No:A4/4 34469 Maslak-Istanbul-TURKEY T: +90(212)286 25 45 F: +90(212)286 25 47 e-mail: sales@sestek.com

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