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EFMA Member Brochure

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EFMA Member Brochure
WHO WE ARE WHY JOIN EFMA
CHAIRMANSHIP
Develop new strategies to drive profitable growth in a new economic
environment1
Gain a clear understanding of key issues in the following areas:
Wallets & payments
m-banking
PFM/BFM
Insurance
New business models
Customer claims & support
Distribution
Distribution channels
Digital
Physical
Omnichannel
Marketing & Sales
Offer & pricing
Segmentation
Communication
Segments
SME
Affluent & Private
Strategy
Innovation
Operational excellence
Fintech
Customer
Retention
Acquisition
Cross-selling
2
FINANCE
Retail banks,
insurance firms
and Fintechs
collaborate
and co-create
the vision of the
future of financial
services
ASSOCIATION
non-profit
association
of institutions
leading
innovation in FS.
We are YOUR
professional
association
MANAGEMENT
Business,
Marketing,
Processes,
Transformation,
Innovation,
Payment,
Distribution,
Insurance
EXECUTIVES
2/3rds of our
community are
executives.
We inform,
connect, reward,
and train people
SHARE
A reliable network of
contacts is the best
answer to your ever-
changing professional
needs.
GET INSPIRED
Access a wide range
of information and
services to support the
transformation of your
business.
CONNECT
Meet senior decision-
makers with similar
levels of responsibility to
collaborate and share
views on reinventing your
business.
John Berry
CEO
at Efma
Yolande Piazza
CEO Citi FinTech
at Citi
& Chairwoman
at Efma
... and many more on www.efma.com/members
Created in 1971 by banks and insurers for their peers as an exclusive community,
Efma is a non-profit organization. It brings together thousands of retail banks, insurance
companies and other financial institutions from over 130 countries worldwide.
OUR MEMBERS
Innovation in Banking portal
www.efma.com/innovations
Innovation in Insurance portal
www.efma.com/innovationininsurance
Explore the innovation libraries
Get inspired
Submit your innovation
Benchmark against peers
Get recognized
Access a cutting-edge
collection of thousands of
worldwide innovations, best
practices and case studies1
Innovation in
Banking portal
Innovation in
Insurance portal
GET INSPIRED AND
STAY AHEAD OF THE CURVE
Find the best solutions
to suit your needs
2
INNOVATE
BENCHMARK
LEARN
FIND
The future is collaborative… build it
with Efma!
We have a dream to co-create a global
ecosystem, where the value proposition
lies in mutual collaboration between
financial institutions and start-ups.
Launched on May 17 2018 at the CCX
Forum, innovative start-ups (FinTechs,
InsurTechs, RegTechs...) are already
building the foundations of this virtual
marketplace by sharing their solutions
every day.
Enter a virtual marketplace of
ground-breaking start-ups worldwide
Discover cutting-edge trends in FinTech,
InsurTech, RegTech…
Get involved and let us help find your
perfect partner
www.fintechvisor.com
FinTech portal
Top 5 submitting institutions since creation
Efma articles: Stay informed on the latest initiatives and trends in the retail
financial services industry www.efma.com/articles
Speaker presentations and videos: Learn from the world’s leading experts
directly from your office, by accessing their presentations at our events.
Analyze your innovations via our portals, benchmark your institution
and compare your innovative strategies and capabilities with your peers
via our various types of content including reports, regional reviews,
champion series, innovation libraries and much more...
Access up-to-date financial services news and insights
from around the world
Benchmark your institution
With around 20 reports written each year in collaboration with leading
consulting companies and IT partners (Associate members) and our
Industry content hub, keep up-to-date on the latest market trends and
winning strategies developed on other continents. Download our reports
or watch the associated webinar to learn from the comfort of your office.
Efma also offers exclusive content to its members that can be used as
a unique resource for business transformation. These include regional
reviews, point of view, digests, and - new in 2019 - exclusive
webinar series, white papers, voice of the member and champion series.
This new exclusive content brings together a wide range of insights,
opinions and case studies to illustrate today’s challenges in the industry.
Increase your market knowledge
3
5
4
INNOVATE
BENCHMARK
LEARN
FIND CONNECT WITH SENIOR
DECISION-MAKERS
TO REINVENT
YOUR BUSINESS
Don’t let others build it for you!
Be part of a unique network of senior bankers and insurers to work together.
This unique benchmarking opportunity on a specific topic in a small group is
exclusively reserved for Efma members and is free of charge.
In order to increase the intensity and frequency
of peer exchanges at domestic level, Efma is
organizing exclusive Retail Banking Decision-
Makers Clubs in each major European country.
Club membership is strictly personal and reserved
for C-levels from Efma member institutions.
Build the future of your business with your peers
at Efma councils
Discuss with your C-level peers in a
relaxed environment
1
2
Check out the 8 topics for the councils and decide
which one fits your needs:
Affluent and Private Banking
Digital Channels
FinTech and Innovation
Insurance
Operational Excellence
Physical Channels
SME Banking
Innovative Payments (Launch in Nov 2019)
Find out more on www.efma.com/councils
Find out more on www.efma.com/clubs
Hold in-depth discussions on specific
business challenges you face with a
speaker, delegate, field expert or a
member of your choice:
via networking meetings with speakers
or delegates at Efma events
via expert meetings with recognized
industry specialists at Efma events
via onsite visits at member institutions
with Efma’s advice and introduction
Build a network of valuable
contacts during meetings
facilitated by Efma
5
Innovation Summit
COUNTRIES OF SPEAKERS  PARTICIPANTS IN 2019
3% 64%
12%
7%
12%
SPEAKERS  PARTICIPANTS’
COMPANY TYPES IN 2019
66%
FINANCIAL
INSTITUTIONS
18%
10%
RESEARCH
COMPANIES
6%
OTHER
GET RECOGNIZED
LEARN
EXCHANGE
CONNECT
Efma CongressBanking Innovation Awards Ceremony
Raise the profile of your team and put your innovative project in the
spotlight at annual contests and awards ceremonies organized by Efma
and an associate member:
Winners revealed at Insurance Innovation Awards online ceremony
on 17 June 2020
Winners revealed at Financial NewTech Challenge online ceremony
on 28 May 2020
More information coming soon for the Customer Insight and Growth
Banking Innovation Awards
The Awards Ceremonies are invitation-only events
Gain recognition for your best practices and interact
with fellow innovators
3 Efma is the association of choice for more than 3,300 retail
financial services companies in 130 countries. Our events are
designed to offer a trusted environment empowering 2250+
industry executives to learn and connect through sought-after case
studies, workshops, deep-dive sessions and online meetings.
efma.com/conferences
Get inspired by leading speakers and
connect with senior executives from around
the world at Efma’s international conferences
4
2%
FINTECH 
PROVIDERS
Discover new horizons and get behind the
scenes during Efma learning expeditions
6
Get 33% OFF the basic fee for any Efma events (conferences, LE etc.)
Enjoy free access to conferences and their content with Premium Pass
(reserved for members) www.efma.com/premiumpass
Register your whole team with ePass discounts www.efma.com/epass
Attend free of charge any local meetings in emerging markets
1GET RECOGNIZED
LEARN
EXCHANGE
CONNECT In addition to exclusive information, wide-ranging resources
and great networking opportunities, the Efma community
offers its members much more!
New Advisory Services
- Efma academy: 1 or 2 days of interactive training at your premises
- Executive briefings: presentations of specific topics with in-depth case studies
- Private learning expeditions in destinations and/or institutions of your choice
www.efma.com/eas
Additional benefits released every year!
2Efma is thinking of its members and we will not only keep membership fees at
existing levels, but also offer you many extra services and much more exclusive
content through NEW initiatives:
New high-quality content and services
- Exclusive content written together with the new Editorial Committee:
Webinar series, white papers, voice of the members and champion series
- Industry content hub covering the latest market trends by Efma’s
Associate members
- Banking, Insurance  FinTech portals: Additional features added to the 	
3 platforms dedicated to showcasing, benchmarking and awarding the most 	
cutting-edge projects in financial services
BE PART OF
AN INSPIRING
 ENGAGED
COMMUNITY
This unique in-depth immersive experience opens up new
horizons in various regions around the world (learning
expeditions in New York, Toronto, Cape Town, San Francisco,
London, Dubai  Abu Dhabi, Israel, Poland etc.).
You will learn from:
Leading banks
Cutting-edge tech labs
Academic research institutions
Fintech and major high tech companies
The Efma learning expeditions (LE) give you the inspiration
you need and help create lasting ties with your peers
www.efma.com/learningexpeditions
Check out the photo gallery from the learning expeditionsv to
Stockholm, Cape Town, New York and London
www.flickr.com/photos/efmaevents

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EFMA Member Brochure

  • 2. WHO WE ARE WHY JOIN EFMA CHAIRMANSHIP Develop new strategies to drive profitable growth in a new economic environment1 Gain a clear understanding of key issues in the following areas: Wallets & payments m-banking PFM/BFM Insurance New business models Customer claims & support Distribution Distribution channels Digital Physical Omnichannel Marketing & Sales Offer & pricing Segmentation Communication Segments SME Affluent & Private Strategy Innovation Operational excellence Fintech Customer Retention Acquisition Cross-selling 2 FINANCE Retail banks, insurance firms and Fintechs collaborate and co-create the vision of the future of financial services ASSOCIATION non-profit association of institutions leading innovation in FS. We are YOUR professional association MANAGEMENT Business, Marketing, Processes, Transformation, Innovation, Payment, Distribution, Insurance EXECUTIVES 2/3rds of our community are executives. We inform, connect, reward, and train people SHARE A reliable network of contacts is the best answer to your ever- changing professional needs. GET INSPIRED Access a wide range of information and services to support the transformation of your business. CONNECT Meet senior decision- makers with similar levels of responsibility to collaborate and share views on reinventing your business. John Berry CEO at Efma Yolande Piazza CEO Citi FinTech at Citi & Chairwoman at Efma ... and many more on www.efma.com/members Created in 1971 by banks and insurers for their peers as an exclusive community, Efma is a non-profit organization. It brings together thousands of retail banks, insurance companies and other financial institutions from over 130 countries worldwide. OUR MEMBERS
  • 3. Innovation in Banking portal www.efma.com/innovations Innovation in Insurance portal www.efma.com/innovationininsurance Explore the innovation libraries Get inspired Submit your innovation Benchmark against peers Get recognized Access a cutting-edge collection of thousands of worldwide innovations, best practices and case studies1 Innovation in Banking portal Innovation in Insurance portal GET INSPIRED AND STAY AHEAD OF THE CURVE Find the best solutions to suit your needs 2 INNOVATE BENCHMARK LEARN FIND The future is collaborative… build it with Efma! We have a dream to co-create a global ecosystem, where the value proposition lies in mutual collaboration between financial institutions and start-ups. Launched on May 17 2018 at the CCX Forum, innovative start-ups (FinTechs, InsurTechs, RegTechs...) are already building the foundations of this virtual marketplace by sharing their solutions every day. Enter a virtual marketplace of ground-breaking start-ups worldwide Discover cutting-edge trends in FinTech, InsurTech, RegTech… Get involved and let us help find your perfect partner www.fintechvisor.com FinTech portal Top 5 submitting institutions since creation
  • 4. Efma articles: Stay informed on the latest initiatives and trends in the retail financial services industry www.efma.com/articles Speaker presentations and videos: Learn from the world’s leading experts directly from your office, by accessing their presentations at our events. Analyze your innovations via our portals, benchmark your institution and compare your innovative strategies and capabilities with your peers via our various types of content including reports, regional reviews, champion series, innovation libraries and much more... Access up-to-date financial services news and insights from around the world Benchmark your institution With around 20 reports written each year in collaboration with leading consulting companies and IT partners (Associate members) and our Industry content hub, keep up-to-date on the latest market trends and winning strategies developed on other continents. Download our reports or watch the associated webinar to learn from the comfort of your office. Efma also offers exclusive content to its members that can be used as a unique resource for business transformation. These include regional reviews, point of view, digests, and - new in 2019 - exclusive webinar series, white papers, voice of the member and champion series. This new exclusive content brings together a wide range of insights, opinions and case studies to illustrate today’s challenges in the industry. Increase your market knowledge 3 5 4 INNOVATE BENCHMARK LEARN FIND CONNECT WITH SENIOR DECISION-MAKERS TO REINVENT YOUR BUSINESS Don’t let others build it for you! Be part of a unique network of senior bankers and insurers to work together. This unique benchmarking opportunity on a specific topic in a small group is exclusively reserved for Efma members and is free of charge. In order to increase the intensity and frequency of peer exchanges at domestic level, Efma is organizing exclusive Retail Banking Decision- Makers Clubs in each major European country. Club membership is strictly personal and reserved for C-levels from Efma member institutions. Build the future of your business with your peers at Efma councils Discuss with your C-level peers in a relaxed environment 1 2 Check out the 8 topics for the councils and decide which one fits your needs: Affluent and Private Banking Digital Channels FinTech and Innovation Insurance Operational Excellence Physical Channels SME Banking Innovative Payments (Launch in Nov 2019) Find out more on www.efma.com/councils Find out more on www.efma.com/clubs
  • 5. Hold in-depth discussions on specific business challenges you face with a speaker, delegate, field expert or a member of your choice: via networking meetings with speakers or delegates at Efma events via expert meetings with recognized industry specialists at Efma events via onsite visits at member institutions with Efma’s advice and introduction Build a network of valuable contacts during meetings facilitated by Efma 5 Innovation Summit COUNTRIES OF SPEAKERS PARTICIPANTS IN 2019 3% 64% 12% 7% 12% SPEAKERS PARTICIPANTS’ COMPANY TYPES IN 2019 66% FINANCIAL INSTITUTIONS 18% 10% RESEARCH COMPANIES 6% OTHER GET RECOGNIZED LEARN EXCHANGE CONNECT Efma CongressBanking Innovation Awards Ceremony Raise the profile of your team and put your innovative project in the spotlight at annual contests and awards ceremonies organized by Efma and an associate member: Winners revealed at Insurance Innovation Awards online ceremony on 17 June 2020 Winners revealed at Financial NewTech Challenge online ceremony on 28 May 2020 More information coming soon for the Customer Insight and Growth Banking Innovation Awards The Awards Ceremonies are invitation-only events Gain recognition for your best practices and interact with fellow innovators 3 Efma is the association of choice for more than 3,300 retail financial services companies in 130 countries. Our events are designed to offer a trusted environment empowering 2250+ industry executives to learn and connect through sought-after case studies, workshops, deep-dive sessions and online meetings. efma.com/conferences Get inspired by leading speakers and connect with senior executives from around the world at Efma’s international conferences 4 2% FINTECH PROVIDERS
  • 6. Discover new horizons and get behind the scenes during Efma learning expeditions 6 Get 33% OFF the basic fee for any Efma events (conferences, LE etc.) Enjoy free access to conferences and their content with Premium Pass (reserved for members) www.efma.com/premiumpass Register your whole team with ePass discounts www.efma.com/epass Attend free of charge any local meetings in emerging markets 1GET RECOGNIZED LEARN EXCHANGE CONNECT In addition to exclusive information, wide-ranging resources and great networking opportunities, the Efma community offers its members much more! New Advisory Services - Efma academy: 1 or 2 days of interactive training at your premises - Executive briefings: presentations of specific topics with in-depth case studies - Private learning expeditions in destinations and/or institutions of your choice www.efma.com/eas Additional benefits released every year! 2Efma is thinking of its members and we will not only keep membership fees at existing levels, but also offer you many extra services and much more exclusive content through NEW initiatives: New high-quality content and services - Exclusive content written together with the new Editorial Committee: Webinar series, white papers, voice of the members and champion series - Industry content hub covering the latest market trends by Efma’s Associate members - Banking, Insurance FinTech portals: Additional features added to the 3 platforms dedicated to showcasing, benchmarking and awarding the most cutting-edge projects in financial services BE PART OF AN INSPIRING ENGAGED COMMUNITY This unique in-depth immersive experience opens up new horizons in various regions around the world (learning expeditions in New York, Toronto, Cape Town, San Francisco, London, Dubai Abu Dhabi, Israel, Poland etc.). You will learn from: Leading banks Cutting-edge tech labs Academic research institutions Fintech and major high tech companies The Efma learning expeditions (LE) give you the inspiration you need and help create lasting ties with your peers www.efma.com/learningexpeditions Check out the photo gallery from the learning expeditionsv to Stockholm, Cape Town, New York and London www.flickr.com/photos/efmaevents
  • 7. Time is key! Update your topics and email preferences on www.efma.com/ subscribe and choose to receive the latest news in the financial services industry on the topics that interest you most! You can also opt for alerts to receive a notice when any new content or event is available, so that you can always be up-to-date! Efma keeps you informed 1 Constantly adapting to your needs and facilitating your access without any downloads necessary, Efma now has a fully responsive website for all your devices, where you can find everything you need: get the latest retail banking industry news and case studies in financial services, discover the upcoming Efma events and much more! Efma at your fingertips! 2 Efma is social FOLLOW US EfmaChannel Efma Flickr @Efma_news KEEP UP TO DATE EASILY Efma LinkedIn Senior Managing Director Accenture Distribution Marketing Services Italy Piercarlo Gera David Chong EVP, Strategy GroupCommunity Financial Services Maybank Berhad Malaysia Axel Reinaud Senior Partner Managing Director BCG France The benefit of Efma as a global network is to help detect key initiatives and industry trends from around the world. In a more open and competitive world, it is very valuable for banks and insurance companies to join the Efma banking and insurance community where one can share best practices in innovations and build the future of the financial services industry Efma offers great forums to banks where they can share on leading edge models and how to roll them out. It is a unique place for banks to shape their vision of their future. Since signing up as a member of Efma few years ago, Maybank Group is satisfied with the services that we have gotten from Efma. Specifically: The quality of researches and materials published by Efma, which add value to our benchmarking and industry tracking purposes. The proactiveness by Efma in conducting regular briefings on industry development and best practices. Unrestricted access to Efma knowledge database. Value for money as compared to other similar services. Javier San Félix Head of Retail Business Banking, Deputy CEO Santander UK
  • 8. 2020Efma AROUND THE WORLD As an Efma member, you have a dedicated Relationship Manager, who will respond to your specific needs. Percentage of members per region out of the total number of Efma members around the world: America: 6% MEA: 12% APAC: 15% Europe: 67% BRUSSELS OFFICE Belgium, Luxembourg, Netherlands Philippe Van Fraechem philippe@efma.com LONDON OFFICE UK, Ireland John Berry john@efma.com MONTREAL OFFICE North America Eric Morin eric@efma.com ANDORRA OFFICE Iberia, Africa LatAm Silvia Cunill silvia@efma.com MILAN OFFICE Italy, Switzerland Carlo Giugovaz carlo@efma.com WARSAW OFFICE Poland Urszula Wysocka urszula@efma.com ISTANBUL OFFICE Turkey Eylem Özen Bastürk eylem@efma.com SYDNEY OFFICE Australia, New Zealand George Beatty george@efma.com SINGAPORE OFFICE China, Asia Pacific Lincoln Teo lincoln@efma.com JAPAN OFFICE Japan, South Keroa Tsukasa Makino tsukasa@efma.com DUBAI OFFICE Middle East Fahim un Zaman fahim@efma.com LEBANON OFFICE Lebanon Raheel Vakeel raheel@efma.com STOCKHOLM OFFICE Baltics, Nordics, Lukáš Dzuroška lukas@efma.com MOSCOW OFFICE Russia, Belarus, Kazakhstan, Armenia George Donchenko george.donchenko@ efma.com BRATISLAVA OFFICE CEE, Russia, Germany, Israel, Georgia Lubomir Olach lubomir@efma.com To get in touch, contact membership@efma.com
  • 9. A global non-profit organisation, established in 1971 by banks and insurance companies, Efma facilitates networking between decision-makers. It provides quality insights to help banks and insurance companies make the right decisions to foster innovation and drive their transformation. Over 3,300 brands in 130 countries are Efma members. Headquarters in Paris. Offices in London, Brussels, Andorra, Stockholm, Bratislava, Dubai, Milan, Montreal, Istanbul, Beijing, Tokyo and Singapore. Learn more www.efma.com. Efma l 10 Blvd Haussmann l 75009 Paris l France Tel: +33 1 47 42 52 72 l Fax: +33 1 47 42 56 76 info@efma.com l www.efma.com NIF/TVA: FR 41 784 856 239 l N° SIREN: 784 856 239 l Code APE: 6619B