Global automation equipment leader gains scalability through upgrades


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Global Automation Equipment Leader gains Scalability through Upgrades

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Global automation equipment leader gains scalability through upgrades

  1. 1. Case Study Manufacturing YOUR SUCCESS IS OUR FOCUSGlobal Automation Equipment Leader gains Scalability through UpgradesClient OverviewA leading global player in Office Automation Equipment including Servers, Desktops, Laptops, Printers, and Innovative technology solutions in the wirelessspace, POS, Security systems and Data management. To help the organization attain scalability, reduce costs, and enhance service value, Hexaware Upgrade Phase: provided end-to-end development and maintenance services. This would be possible through: The final phase in the Upgrade and Deploying an experienced and skill resource base and development services.This includes: Providing extension of existing delivery systems, thereby enhancing scalability and economy. Post go-live support The Solution Systems Pilot Upgrade Production Support Preparation Iterative Upgrade The company develops and delivers off-the-shelf products and tools that work on the base architecture of Tier 1 ERP products such as Oracle Applications and Peoplesoft. In view of the Upgrade Tools and Templates (Oracle Easy Path Migration Methodology) new base application versions released by the product vendors, these software products need Oracle Center of Excellence regular maintenance and upgrades. Hence, development, and upgrades and testing were Upgrade Program Management needed. Contract Project Engagement Master Service Project Steady Value Transition agreement signed Planning stats Addition Hexaware provided Upgrades, and Development and Maintenance services through an off-shore delivery model. Hexaware undertook development, porting and testing services offshore and Statemnet of work Commercials Steering Committee Relationship management Strategy Development Resource Plan Project Plan Production Support Reviews Problem Management Knowledge Transfer Manage offshore provided : Account Plan infrastructure management An experienced and skilled resource base for managing and enhancing products On the job Knowledge Transfer / Training Defect Prevention Prioritize service Process Automation requests Process Optimization Modifications/ Metrics Analysis Enhancements Run time Periodic Reviews Improvements Ability to Gain scalability of solutions delivery with an extension of existing delivery systems Project Management from an offshore location in India Technology Environment Reduced risks of deploying a permanent work force for managing a work that can be outsourced as a contract to the third party service provider. Server: Sun Solaris Database versions: 8i, 9i and 10g Methodology Application Versions; 11.0.3, 11i and R12 Hexaware leveraged its Upgrade and Maintenance services through three phases Pre-Upgrade Phase: Benefits Business Process effectiveness assessment Hexaware’s solutions enabled the client: Oracle Application upgrade assessment Improve management of product Upgrade Phase: development and porting tasks Database Upgrade Reduce costs for regular tasks such as Applications Upgrade (Technical + Functional) testing, bug fixing etc. Customizations Upgrade Ensure fast development and delivery of Upgrade Testing products User Training Enhance service levels to the end user. Gain scalability© 2009 Hexaware Technologies. All rights reserved.