Business Analytics for the Airline MRO Industry: An Analytics Master class


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The presentation focuses on the trends of Business Analytics for the Airline MRO Industry.

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Business Analytics for the Airline MRO Industry: An Analytics Master class

  1. 1. Business Analytics for the Airline MRO Industry An Analytics Master classCorporate Marketing – Hexaware Technologies
  2. 2. Introductions• Company• Travel & Transportation Industry Vertical• Key Individuals • Presenter: Ms. Sheba K Fernando • Sheba, is a Principal Consultant in Business Intelligence & Analytics Practice at Hexaware. Has over 13 years of experience and has been defining and delivering services in Business Intelligence and Data Warehousing that includes BI, ETL, Data Quality, Master Data and OLAP. Sheba has conducted several workshops and assessments for global customers across various industries including Airlines in building Analytical solutions to address specific business challenges and in defining data management framework for integrated information delivery • Subject Matter Expert: Mr. Sunil Joshi • Sunil, has 15+ years of IT experience, of which last 10 years has been in Aircraft Engineering Maintenance (MRO) application software. As part of his services to airlines M&E application, he has been providing business & technical solutions on various MRO modules from Material Management (Material Request, Purchasing, Inventory movements), Shop Floor, Maintenance Packages in M&E, Technical Records, and Line Maintenance. He has been involved in designing and Implementing the solutions, his core area of specialization is Material Management, Shop Floor and Maintenance Package in M&E 2© Hexaware Technologies. All rights reserved.
  3. 3. Hexaware’s Services Portfolio Application Services Product Engineering / Re-Engineering Independent Testing Business Intelligence & Analytics Enterprise Solutions (MS,Oracle,Sap) BPO Infrastructure services SERVICES INDUSTRY End to End Service Provider : Consulting , Design , Built , Test , Execute , Operate 3©© Hexaware Technologies. All rights reserved. Hexaware Technologies. All rights reserved.
  4. 4. Travel & Transportation @ HexawareFacts & Figures• Focused Practice with significant revenue stream – 25% Y-O-Y growth• 20% + revenue contribution to Hexaware I 45 + Clients I 1000+ Technical & Functional Consultants with experience Gartner quote “Leading IT service provider in Passenger Services segment”Key Differentiators• Domain expertise : Covering Material Management, Industry Experts • Hands-on experience in Travel & Maintenance Engineering, Line-Maintenance, Transportation domain Aircraft Configuration, PSS, GDS etc. Technologists• Technology : ERP, Legacy (TPF, USAS) to New Gen • Experience across diversified (J2EE, .NET) Technologies• Proven ability in large re-engineering & Product development Knowledge Managers• Advanced Solutions Group : Dedicated group focusing • Maintain repository of best practices, on developing accelerators, frameworks white papers and other documents Business Analysts / Testing tools for specialized services • Years of involvement in domain centric• Strategically Industry Aligned projects Market Watch Design & Product / Identify Niche Market Study & Gap Conceptualize Build Service Analysis Market Analysis Realization Launch 4 © Hexaware Technologies. All rights reserved.
  5. 5. Business Intelligence & Analytics Practice Our Core Expertise Actionable Intelligence Enabled. • Strategic BI Roadmap Definition • Enterprise Data Warehouse Governance 90+ Establish • BI Platform Evaluation Satisfied Customers • Business Case - Benefits Insight (Gartner quotes Hexaware as leading BI Vendor) • Analytics Implementation • Product Upgrades Enhance • Dashboard Deployment • Data Integration Extensions • Data Quality & MDM Governance • BI CoE Setup - Factory model • Platform Consolidation Transform • Product Migration BI&A Innovation • Metadata Management Solution Accelerators to enable rapid, cost- • BI 3.0 - Mobility - Social - Cloud effective and high quality BI SolutionIP Accelerators 5 © Hexaware Technologies. All rights reserved.
  6. 6. Now what is MRO AnalyticsPresenter: Sheba K Fernando
  7. 7. What Happened ??? From Hindsight … to Foresight and Insight 7© Hexaware Technologies. All rights reserved.
  8. 8. Poll Question - 1 Do you currently have a Business Intelligence reporting application ?  Yes  No, but will be initiating a Business Intelligence project in 2012  No, not decided to start yet  Others (please type in) 8© Hexaware Technologies. All rights reserved.
  9. 9. Trends Across MRO Industry 9© Hexaware Technologies. All rights reserved.
  10. 10. MRO Industry Outlook from MRO Experts Challenges • Oil prices, airline cost pressures • OEM MRO growth • Less maintenance intensive airframes • Delay in New Generation wide body aircrafts • Capital requirements to develop new product lines • Global labor shortage Growth Strategies • Labor • Value Creation • Mergers and Acquisitions • Diversification Source: Oliver Wyman and TEAMSAI Consulting Services 10© Hexaware Technologies. All rights reserved.
  11. 11. Answers for Business Inventory Maintenance  How are the order fill rates ?  How do I plan my future events ?  What are my surplus holdings ?  What is the average turn around time?  What is shelf life of the tools and components?  Do I have labour with right skills? Procurement  What is my spend rate and procurement lead time?  Who are the key suppliers of Alternate parts (PMA)?  What is the discount and average credit days from suppliers? 11© Hexaware Technologies. All rights reserved.
  12. 12. Hexaware MRO Analytics Pack 12© Hexaware Technologies. All rights reserved.
  13. 13. MRO Analytics – System Overview 13© Hexaware Technologies. All rights reserved.
  14. 14. MRO Analytics - Architecture Ad-hoc Analysis MROApplication Analytical Reports Analytic Universal Data ERP Data StructureApplication Structure Data Extraction Transformation and Mapping Business and Integration LayerPoint Soln- LegacyApplications Business Question Bank Repository –What to analyze? Canned Reports Metrics Repository – What to manage? Report Templates – What and how to visualize? Data model – What to store for analysis? 14 © Hexaware Technologies. All rights reserved.
  15. 15. Why MRO Analytics ? Inventory Maintenance Procurement Possible Analysis Possible Analysis Possible Analysis Material requests & fill rates  Spend for planned future events  Spend by - region, supplier, commodity Redistributing surplus stock  Failure trends and opportunities  Supplier score card  Actual Metrics Vs Standards Optimize Reorder levels  Time to supply and cost  Maintenance vs Inventory vs Stock allocation between sites procurements  Compliance Benefits Benefits Benefits Improved efficiency in locating spares  Optimized operation time usage  Better lead times & discounts Inventory rationalization  Avoid potential failures  Reduced supplier delivery errors Reduced inventory holding costs  Improved service performance & TAT  Reduced capital investment Reduce stock out risk  Better planning cycles  Right Supplier for right part 15 © Hexaware Technologies. All rights reserved.
  16. 16. MRO Analytics Demo 16© Hexaware Technologies. All rights reserved.
  17. 17. Poll Question - 2 Which of the following MRO function do you need a better insight in terms of reporting and analysis ? Select 3 most important items  Maintenance and Services - Cost & Revenue  Parts inventory location and shelf life  Procurement planning and forecasting  Sector & Defects Analysis on Line Maintenance  Others ( please type the function name) 17© Hexaware Technologies. All rights reserved.
  18. 18. Analytics Implementation Approach 18© Hexaware Technologies. All rights reserved.
  19. 19. Analytics Implementation: Packaged Build from scratch BI Packaged Solution Training & Roll-out  Fastest Deployment Define Matrix & Dashboards  Lower TCO  Assured business value DW Design Training & Roll-out Extend Dashbaords Back-end ETL Customize Model mapping Customize Pre- built ETL Quarters or Years Weeks or Months Source: Oracle 19 © Hexaware Technologies. All rights reserved.
  20. 20. BI Road Map for MRO Analytics 20© Hexaware Technologies. All rights reserved.
  21. 21. Analytics Next steps • Create business case and gain executive sponsorship • Stakeholders involvement • Decide on the right analytics solution • Involve users • Profile and understand data of underlying MRO and transactional systems • Start small , deliver in iterations • Training and user road shows 21© Hexaware Technologies. All rights reserved.
  22. 22. Poll Question - 3 What are the MRO products / applications used in your organization ?  Typical MRO products (please type in the product name)  ERP product (please type in the product name)  Home grown application 22© Hexaware Technologies. All rights reserved.
  23. 23. Questions PleaseYour Contact :Vaibhav Sharma – Global MarketingE-mail: VaibhavS@hexaware.comTelephone: +1-609 409 6950 | Ext: 3India Number: +91-9004140183 23 © Hexaware Technologies. All rights reserved.
  24. 24. Thank You © 2012 Hexaware Technologies Limited. All rights reserved. For internal circulation only. Neither this publication nor any part of it may be reproduced, stored in a retrieval system or transmitted in any form or in any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of Hexaware Technologies Limited. Published by Corporate Marketing & Communications 24© Hexaware Technologies. All rights reserved.