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IGNORE OBSERVE SHOUT DIALOGUE
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...
Expectation

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and the latest up-to-the-minute info it provides was

2 O6 41.1-3O...
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Shore newsworthy into
Post original photos & videos

. _._. ... ... ___. L

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'; INSTAMAT
Listeh ohd diologue
Not

’ engaging

is like
being on
hold
listening
to bad
elevator
music
Manage Expectations

3

0
Identify Team Members
Assemble Your Team
They’re Trusted Agents
-
Needed Skills

Social Téqm
Platiorm 9l<'”5
Mastery

Analytical
Skills G30.‘
Technical
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VERIFICATION

AND
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Training in policies & proc-

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Support Resources

W531
Virtual Operations Support Group

www. vosg. us R

HUMANITY

Humanity Road
www. HumanityRoad. org
v.
Mary Jo Flynn.  MS.  CEM

Anaheim Emergency
Management Assistant

Director
A; -.$§~=7~3  For more information visit
I _ ‘ ...
Social Media Monitoring Team in the Emergency Operation Center
Social Media Monitoring Team in the Emergency Operation Center
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Social Media Monitoring Team in the Emergency Operation Center

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Social media is part of everyday life, and emergency management is no exception. However, many agencies do not have the manpower to effectively leverage the social media space during and after a disaster. Virtual Operation Support Teams (VOST), as applied to emergency management and disaster recovery, is an agency assembled team whose effort makes use of new communication technologies and social media tools. These team members are "trusted agents" who can lend support via the internet to those on-site who may otherwise be overwhelmed by the volume of data generated during a disaster. These cadre of digital volunteers assist with several social media missions including: general monitoring, rumor identification and management, situation status visualization and so much more.

Published in: Social Media
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Social Media Monitoring Team in the Emergency Operation Center

  1. 1. . Fit in” the E00? *' _ , @MaryJoFly #ElillCESI-I - Where Does I
  2. 2. ‘? . . _.n. ga. ge1i; eueen‘3; Sp€C‘313TL1e3ffle 721 IGNORE OBSERVE SHOUT DIALOGUE
  3. 3. People age 18-44 Keep Their‘ Smarfphone wifh fhem Hours A Day Source: " « acebook Alwa sConnected. df« ie are ro ox " N. p., n. d. e .6 Sept. 2014. <https: [/fb—public. a . ox. co
  4. 4. Expectation Hove on occounf ond use if I ‘I II
  5. 5. g _ 3 i’FoIlow So you go to the official @ Twitter feed and the latest up-to-the-minute info it provides was 2 O6 41.1-3O1.lar201-1 posted in May 2012. 1 - .7 L'Fol| ow @ nice that you have an active twitter account. that will be extreme useful in emergency situations. 1102 P1.1- 281.1ar201.1 , . "Follow (c3 thanks for all the updates its been helpful. Wish my city had the sense to do the same. Won't mention them by name @ 1213 4.. '.l - 29f.1ar2C|1-2
  6. 6. 1;‘), Shore newsworthy into
  7. 7. Post original photos & videos . _._. ... ... ___. L . ——. .o— _l. _ . ... .. .. '; INSTAMAT
  8. 8. Listeh ohd diologue
  9. 9. Not ’ engaging is like being on hold listening to bad elevator music
  10. 10. Manage Expectations 3 0
  11. 11. Identify Team Members
  12. 12. Assemble Your Team
  13. 13. They’re Trusted Agents -
  14. 14. Needed Skills Social Téqm Platiorm 9l<'”5 Mastery Analytical Skills G30.‘ Technical
  15. 15. Mission 1 y y Mission 2 Mission 3
  16. 16. Technical i it ~ 1 Specialists S. can Float It where l3*needed PlO. - Situation Status. _' -. ‘ | J V. ‘ -~‘I l‘s'. : EV’ ‘ . " l . l at . EsF 15
  17. 17. A Social Media Missions 1 l/ l,
  18. 18. ~o r _- , , , .,, ,,, ,, 1‘ FF''o'o’fi‘t'o'o ‘l . 1>: ~:-: «:-: ~:. :»: ~;»: ~:«? i- l . °Z°I°I°Z~I°I°3°I'IWI‘i IOOQCIIOQOOCCC iQQO05000OOOO. ‘ IOOQVCOCOCCIQI ‘ o°o'¢'9‘o‘o'o'o'o°6’o‘o’c ~ ylhooaocoovoooo . 3.'1'3‘3‘3'1°3‘: ‘3‘l': '3€‘ : ,“‘. ... .‘. ..7 ; o‘o°o’o'¢:4fo°9’o'9'? ” Mo‘o. ¢‘¢ . . .9.o‘o‘0‘v. o.1 ‘ uowuauoul . g ‘ . l: °o’¢‘a'o°o'o'Q'9'¢°o’o’o' 2. - . » ‘ 1?v‘c’o‘o’o‘o‘o'o‘o'o‘¢‘fi! ‘. I.U.0.9.9.¢.0.0.O.9J.5. 5 v—— : -
  19. 19. Use Filters to Identify Incoming Messages
  20. 20. Route Confirmed. Urgent Messages to Dnpatch and PK) Exit Before Tweeting
  21. 21. VERIFICATION AND RUMOR CONTROL
  22. 22. . I‘-‘III I’ ~ Team Menallie. 2; its
  23. 23. ‘III’ .1; "E - nag . Training in policies & proc- ; s._,
  24. 24. Support Resources W531 Virtual Operations Support Group www. vosg. us R HUMANITY Humanity Road www. HumanityRoad. org
  25. 25. v.
  26. 26. Mary Jo Flynn. MS. CEM Anaheim Emergency Management Assistant Director A; -.$§~=7~3 For more information visit I _ ‘ Aboutme/ mflynn View these slides SIidesharenet/ mjI‘| ynnOOi I , ‘ I V Follow Me on Twitter ‘ ‘ . @MaryJoFIy

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