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How to talk to your users about why eBooks are terrible.
In 2013, the OCUL consortium purchased scholarly eBook collections with much stricter DRM. This session will explore the implications of this new model on technological support and infrastructure within the consortium, and will examine usage data and user feedback to illustrate how library users are accessing (or not accessing) borrowable eBooks.
Presented at ER&L 2014
Jacqueline Whyte Appleby & Meghan Ecclestone