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How to talk to your users about why eBooks are terrible.

In 2013, the OCUL consortium purchased scholarly eBook collections with much stricter DRM. This session will explore the implications of this new model on technological support and infrastructure within the consortium, and will examine usage data and user feedback to illustrate how library users are accessing (or not accessing) borrowable eBooks.

Presented at ER&L 2014
Austin, Texas

Jacqueline Whyte Appleby & Meghan Ecclestone

Published in: Education, Business
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  • Hi Meghan,
    I teach in the library technician program at Durham College in Oshawa. I would like to share your slides with my students next semester when we talk about e-books (they're doing a collection development course and an acquisitions course). Would that be OK with you?
    My background is public library and everything you point out (so very graphically) goes double when you are trying to show a senior how to use the e-reader she got for Christmas to borrow e-books from Overdrive.
       Reply 
    Are you sure you want to  Yes  No
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Er&l slides

  1. 1. MoreLicenses, More Problems about why eBooks are terrible How to talk to your users @jwhyteappleby @mjecclestone photo by Flickr user ithinkx
  2. 2. Who we are Jacqueline Whyte Appleby Client Services Librarian Scholars Portal, Ontario Council of University Libraries (OCUL) Meghan Ecclestone Instructional Librarian York University
  3. 3. eBooks aren’t terrible
  4. 4. eBooks aren’t terrible They’re teenagers! “Part chameleon, part revolutionary, and part adolescent, the ebook challenges our assumptions on the nature and use of long-form scholarship in today's world. It is therefore a time of much experimentation and questioning, as libraries try to harness the rich potential of the ebook to support learning and teaching in a sustainable manner.” - Tony Horova, “Today and in Perpetuity” J. Acad. Librariansh.
  5. 5. eBooks aren’t terrible They’re teenagers! ● always changing ● often hard to find ● difficult to interact with
  6. 6. Scholars Portal • The service arm of the Ontario Council of University Libraries (OCUL) • Scholars Portal provides 10+ digital services, including acting as a Trustworthy Digital Repository for our journals content • Among many other tasks, OCUL facilitates consortial negotiation of books & journals for loading into SP Books & Journals
  7. 7. Scholars Portal Books
  8. 8. Scholars Portal Books ● Mandate is around both access and preservation ● 200,000 commercial titles, 600,000 public domain/OA ● Content historically available in PDF or XML ● DRM exists, but chapter-level or 10% of book download always allowed
  9. 9. 2013: Brand new DRM!
  10. 10. 2013: Brand new DRM! • Single user only • Book must be downloaded to be read • Often no copying or printing allowed • After 72 hours, books are automatically returned
  11. 11. But...why?
  12. 12. But...why? • University Presses heavily reliant on course- adoption, and on Canadian market
  13. 13. But...why? • University Presses heavily reliant on course- adoption, and on Canadian market • We really, really wanted everything
  14. 14. But...why? • University Presses heavily reliant on course- adoption, and on Canadian market • We really, really wanted everything • Licenses re-examined annually
  15. 15. Questions to ask • What’s a good loan period? • How hard do we want to push Adobe Digital Editions? • How much do we want to explain?
  16. 16. Challenges
  17. 17. Challenges Inability to control ADE layout & wording
  18. 18. Challenges Inability to use materials on a public computer
  19. 19. Challenges Faculty wanting to use material in their class
  20. 20. User Experience Testing • Setting: York University • Attempt to test both a user’s ability to access a title, and their perception of borrowable eBooks • Failure rate: 100%
  21. 21. Lessons learned: • Adobe = PDFs. And that’s it.
  22. 22. Lessons learned: • Adobe = PDFs. And that’s it. • .exe files = foreign.
  23. 23. Lessons learned: • Adobe = PDFs. And that’s it. • .exe files = foreign. • Returning eBooks = never gonna happen.
  24. 24. Lessons learned: • Adobe = PDFs. And that’s it. • .exe files = foreign. • Returning eBooks = never gonna happen. • Terms like, “borrow”, “loan” etc... are equated with paying. And that scares students.
  25. 25. Lessons learned: • Adobe = PDFs. And that’s it. • .exe files = foreign. • Returning eBooks = never gonna happen. • Terms like, “borrow”, “loan” etc... are equated with paying. And that scares students. • People probably don’t read instructions. Ever.
  26. 26. Lessons learned: • Adobe = PDFs. And that’s it. • .exe files = foreign. • Returning eBooks = never gonna happen. • Terms like, “borrow”, “loan” etc... are equated with paying. And that scares students. • People probably don’t read instructions. Ever. • Students forgive. And still prefer eBooks to print.
  27. 27. The Paradox Are you disheartened by the fact that you couldn’t download the eBook? “Having to go through the process of downloading Adobe, it would cause me quite a bit of frustration and conflict.”
  28. 28. The Paradox Overall what are your impressions of the user experience? “To download it, I think that’s fine and my impression is that having it in eBook format is much, much easier than having to come to the library. Once you get the hang of it, it becomes easier to use it.”
  29. 29. Getting users ready/ Getting ready for your users • Train the trainer! • Test your interface!
  30. 30. And What About Us?
  31. 31. jacqueline@scholarsportal.info meghane@yorku.ca Thank you! Photo by Twayna Mayne

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