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Introducing the inaugural:                                                                            Part of PEX Network’...
ANNOUNCING THE PROCESSPROCESS EXCELLENCE                                                                                  ...
Main Summit Day 1: 22nd September 2011                                                                                    ...
Select one session from each time slot                                                            16.00 New frontiers for ...
Main Summit Day 2: 23rd September                                                                                         ...
15.00    Networking and Refreshments                                                                      13.30 – 17.30   ...
Brought to you by IQPC’s Global Process Excelllence Network                                           Who Should attend?Pr...
SPONSORS AND PARTNERS                                                                                             Exhibito...
Lean & Six Sigma India
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Lean & Six Sigma India


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Agenda for PEX Networks Indian Summit & Awards Programme

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Lean & Six Sigma India

  1. 1. Introducing the inaugural: Part of PEX Network’s Global Summit & Awards Series • The original Lean Six Sigma Event Series • Over 13 years of premium corporate events experience • 40,000+ global community members “PEX Network conferences are a must attend for all those passionate about driving excellence in organizations. Be there if you want to know what’s latest in the domain of process excellence and innovation” Debashis Sarkar, Asia’s Lean Service Pioneer and Author of Lean for Register Service Organizations before 8 August to Featuring the Global Process Excellence Awards – India save up to US $10022nd & 23rd September 2011 • The LaLiT Hotel, New Delhi, India Maximise critical service delivery at optimal cost through embedding sustainable strategies for Business Process ExcellenceThis premier Summit will help senior business leaders in Quality, Business Opening Leadership Keynote: SuExcellence and Operations to: m V. Vaidyanathan, m Vice Chairman and MD, it✔ Embed a sustainable Lean Culture: Driving engagement for Quality & Process Ex Improvement at all levels of the organisation Future Capital Holdings cl us✔ Create an organisation-wide model for complete Business Excellence, process iv standardisation and service delivery Unique Summit Features: es✔ Leverage advanced business and process analytics to drive improved business ✔ Corporate Leaders Boardroom: Dedicated invite only executive intelligence, reduce risk and increase value-add discussions on the importance of Business Excellence in driving✔ Transition from project based improvements to an end-to-end Business Process competitive advantage for Indian business Management framework supported by IT frameworks and process improvement ✔ Global to Local: Providing a global benchmark for Lean, Six✔ Move past pure productivity gains to forge a competitive proposition for growth, Sigma & Business Process Excellence from across the PEX innovation and value creation network Community CONFIRMED GLOBAL AND REGIONAL THOUGHT LEADERSHIP FROM 30 PIONEERIND COMPANIES:Tata Motors Motorola Bharat Petroleum State Street Syntel Tata Telecom Max New York LifeBharti Airtel Ltd Quality Council India Corporation Services Pvt Infrastructure Insurance Co LtdNokia Siemens Networks Damco Vodafone India Jubilant Organosys Ltd Deutsche Bank BMGIAditya Birla Corporation Avery Dennison Firstsource Solutions Barclays Idea Cellular LASSIBIndus Towers HP Business Services Bank of America Transgenez Tata Teleservices Knowledge Partners: Presented by: A division of: For more information or to register +971 4 364 2975 +971 4 363 1938
  2. 2. ANNOUNCING THE PROCESSPROCESS EXCELLENCE EXCELLENCE AWARDS – INDIA!WEEK COMES TO INDIA Want to find out how you measure up against the globalFOR 2011 process improvement flagships? The Process Excellence Networks annual awards program, now open for India, is the perfect opportunity. Entrants will be judged by a regional and global judging panel using theDear Business Excellence professional, established program and project judging criteria to benchmark the best of the best in Indian Lean, Six Sigma, BPM and Quality deployments.I’m excited to launch the first dedicated PEX Network Process Excellence Week for theIndian community and I hope you will be able to join us. Categories for entry include: • Best Process Improvement Project in Service & TransactionFocusing on the critical development of Lean, Six Sigma & Business Process Excellence, • Best Process Improvement Project in Manufacturingthe meeting is tailored directly to meet the growing quality improvement and business • Best Process Improvement Programmeprocess excellence needs for you and your regional colleagues.As you will know, the need for heightened quality and service delivery is becoming Log onto the awards website to discover how you can enter the Global Process Excellenceever more critical as India competes on a global scale. With cost economies becoming Awards - India and read feedback from our global 2011 finalistsless and less by the day, carving a competitive value and delivery framework is non Those that do, will grow and excel, and others will be left behind. Thequestion is – how is your organisation positioned for excellence?Bringing together local businesses and global corporates operating locally, over the 8y 12g 22p 22pcourse of two jam-packed days of learning, benchmarking and networking you’ll able to Jul u A Se Serefine and develop your own Business Excellence model: Submission Shortlisted Finalists Interviews with shortlisted finalists: Awards Ceremony• Benchmark your Business Process Excellence deployment approach against a global Deadline Announced 10am – 5pm. Full schedule will be & Networking: standard for excellence through the awards program and global leadership insights confirmed upon release of the 6.30pm – 9.30pm• Be inspired and stretch your horizons with insights from leading companies in each of awards shortlist. the key industry sectors: Finance, BPO, IT/ITes, Manufacturing, Energy and Telecoms• Evaluate critical progressions in the industry: Garner strategies to move beyond pure For information on the global awards series visit step-change projects to a sustainable business excellence and quality framework For advice on awards applications email our awards team on Regional judges include: Global judges represented include:This is your chance to harness world-class strategies for excellence and to really stretchyour horizons for a quality deployment approach. Debashis Sarkar, Global Champion & Pankaj Aggarwal, Regional CEO/ Head (Asia-Pacific) at Avery Dennison Director, Indus Towers LimitedLook forward to seeing you in September. P.S: Sign receive 10 up today Murtaza Poonawala, Head - Business 0 USD di to scount on Excellence, State Street Syntel Services Kind Regards top of you r conferen Pvt Ltd Roger Cliffe, Former Director Quality, Megan James ce pass. Vodafone Sri Badrinath Balakrishna, General Executive Director – Process Excellence Week Global Series Manager - Business Excellence at Jubilant Organosys LimitedMake Process Excellence part of your team Mr. Ashutosh Pandey, Global IT, Quality & Process Manager, Nokia Siemensand personal development. NetworksAll attendees to the Lean Six Sigma & Process Improvement Jacob Jacob, Head Quality and OpenSummit India receive a formal certificate of attendance. Source Strategy - Motorola Solutions +971 4 364 2975 +971 4 363 1938
  3. 3. Main Summit Day 1: 22nd September 2011 4 Defining and delivering on the critical elements to a competitive business model: Balancing cost out and efficiency with excellence in customer service and innovation 4 What will define the flagship businesses of India over the next 5 years? And how will 07.00 Registration and Networking your organisation fit into that picture Interactive meet and greet will commence at 8.00am in the exhibition hall. Participants Avik Mitra, Advisor, National Board for Quality Promotion QCI are requested to bring a selection of business cards for the facilitated networking exercise and to register before 8.00am if they would like to partake. 10.30 Refreshments and Networking 11.15 Introducing the PI Visionary Council to India Early Starters Breakfast – Beginners guide to Lean Six Sigma 4 Global Quality and Process Excellence trends: How is the application of Lean Six Sigma Designed for those in the 0-3 year Attendees will hear best practice and join expected to evolve over the next 5 years? deployment period, this highly interactive deployment discussions with experienced 4 Global/local quality structures: Strategies for connecting the dots between global Global Leadership Panel interactive breakfast will walk you Lean Six Sigma leaders on the following topics: quality initiatives for joined-up transformation through the critical deployment 4 Ensuring that your Process Excellence programmes are delivering on critical business Topic 1: Why do Lean Six Sigma? The personal and actions needed to truly get needs: Setting the benchmark for global excellence business justification best results from your process 4 How does India need to position itself through Business Process Excellence in the global excellence deployment. Topic 2: Getting initial leadership buy-in and economy? creating a Lean culture Panel Chaired by: Kunjum Mahan, Head of Quality, Topic 3: Getting the most from the basic tools Pavan Kota, President, Lean and Six Sigma International Board (LASSIB) Bharat Petroleum Corporation and techniques Confirmed leadership from: Viral Chhaya, VP Quality & Change Delivery, BA Continuum India Pvt. Ltd (A nonbank Topic 4: Building the right resource and delivery subsidiary of Bank of America) team for L6S Pankaj Aggarwal, Regional Director, Indus Towers Limited & Global Judge for the Process Maximum 35 spaces available – to reserve your complimentary place in Excellence Awards advance or request further information contact Shailesh Grover, Global Head of Quality & Continuous Improvement, Barclays Rajshekhar Metgud, Programme Head for Business Transformation, Vodafone India 08.30 Introduction and Welcome from IQPC - Process Excellence Network (PEX Network) 12.00 Creating a culture of continuous improvement: Creating and sustaining engagement at The State of the Industry: Global Trends and Perspectives from the Community all 3 levels of the organisation This presentation will address how excellence is embedded at all levels in an organisation 08.45 Summit overview and industry analysis through a framework for excellence. Drawing from experiences at Aditya Birla, the Naresh T Raisinghani, CEO, BMGI India presentation will focus on building environments through leadership engagement, bringing process focus through cross functional orientation at middle levels, and 09.00 Defining Quality: What does a true Quality approach look like? energising grass root levels through building ownership and institutionalising Continuous V. Vaidyanathan, Vice Chairman and MD, Future Capital Holdings Improvement culture. Learn from a successful business and how they addressed the 3 core levels of engagement:OPENING LEADERSHIP Mr. V. Vaidyanathan joined Future Capital Holdings as the Vice Chairman and Managing Director in August 2010. Prior to this, he was on the Board of ICICI Bank, and set up & managed the bank’s 4 Level 1: Keeping leadership engagement Retail Banking Business since its inception in 2000, till 2009. The Retail banking business was a key driver 4 Level 2: Driving middle management (stakeholder buy-in) KEYNOTE: to help transition ICICI from a Domestic Financial Institution to a Commercial Bank. The business built 4 Level 3: Driving engagement for Lean Six Sigma at a grass routes level included 1400 branches, retail deposits, mortgages, other consumer loans, SME and Rural Banking. Sridharan Jayram, President (WCM), Aditya Birla Group His contribution has won him many recognitions and awards in the banking industry, domestically and internationally. In 2009, he moved from ICICI Bank to ICICI Prudential Life Insurance as the MD and CEO, where he led company to profitability. He was earlier the chairman of ICICI Home Finance 12.45 Lunch & Networking Company, and served on the boards of ICICI Lombard General Insurance, and CIBIL, India’s first Including lunch discussion and sharing groups for Level 1,2 & 3 of engagement (as credit bureau. He worked with Citibank India from 1990 to 2000. He is an alumnus of Birla Institute of outlined in pre-lunch session). Discussion groups will be limited to 10 participants per level Technology and Harvard Business School. – attendees are requested to sign-up upon registration in the morning. Introduced by: Debashis Sarkar, Global Champion and Head (APAC), Avery Dennison 09.45 Creating a competitive edge for India: The role of quality and process management in a changing economy 4 Addressing the importance of Lean Six Sigma & Process Improvement in developing a better, faster and more productive Indian business landscape 4 Linking Lean Six Sigma with existing quality management systems: Creating a joined-up framework for excellence across your business +971 4 364 2975 +971 4 363 1938
  4. 4. Select one session from each time slot 16.00 New frontiers for Lean: Applying Lean for service INNOVATION FOCUS GROUP Engaging and inspiring day-to-day process Plenary Thought Leadership Sessions OR Specialist Interactive Focus Groups 4 Old tools, new context: Understand how and operational innovation to apply Lean in a non manufacturing 4 Going beyond basic improvement13:45 Session open for sponsorship - CUSTOMER EXPERIENCE FOCUS GROUP site to drive out complexity, waste and techniques to revolutionise day-to-day email for more Using statistical analysis to better deliver defects business improvements and inspire the details and opportunities. optimal customer experience and drive a 4 How do you customise the traditional business in new ways of thinking competitive business model tools within a service context to 4 Harnessing process innovation from all 4 Using scientific methods of Six Sigma and complement your Six Sigma programme? areas of the business: Creating a quality VOC to capture and analyse specific An insight into specific Lean tool culture and framework that encourages client needs: Understanding what truly application examples responsibility for process and operational drives customer satisfaction 4 Lessons from Lean implementation: How improvements from every section of your 4 Matching back your internal processes to get the best results quickly from Lean business and the impact these have on the within the service environment 4 Adapting Kaizens, quick time improvement customer experience Debashis Sarkar, Author of “Lean for and quality circle approaches to your own 4 Creating a Process framework Service Organisations and Offices (ASQ business and cultural framework to speed to optimise customer Press)” and Global Champion & Head up the process innovation process and experience and service delivery (APAC), Avery Dennison ensure your entire organisation is Dhaval Gat, CEO, Transgenez involved Biren Vora, VP Quality, Ideas14.30 “Enriching the lives of millions”: Creating BENCHMARKING ASSESSMENT Cellular Customer Centricity through Business Process Where are you on the journey? The Lean Six 16.00 LEAN FOR SERVICES IN PRACTICE Project categorisation and prioritisation for Excellence Sigma Capability Maturity Model FAST Forward: A different approach to Lean maximum business impact: Ensuring you In this presentation hear how Bharti Airtel This session will look at the key maturity levels Six Sigma Deployment deliver to the business are delivering on their core brand value within the Lean Six Sigma Maturity Model, Lean is often seen in manufacturing but how 4 Systematic techniques for prioritising your “Enriching the lives of millions” through a what world-class looks like and how the next can it be applied within a global business Lean Six Sigma project pipeline to ensure strategic customer experience programme, generation of process/quality professionals services environment to make quick changes you are working on improvements that will delivered through the bedrock of Quality are evolving their approach. and give accountability to all levels of the add maximum value to the business Management. business? This session builds on the Lean 4 Strategies for ensuring you are linking 4 Building a culture around the customer: Moving from a pure tool approach to a wider service model to give a real example of how improvement projects with the critical Creating a framework for processes, performance framework session attendees Lean service can drive growth, agility and business strategy and transformation systems and people that is designed to will be able to benchmark where you are on competitiveness in the service environment. objectives: Balancing short term deliver optimal value to the customer the maturity model and what you need to do 4 What is FAST Forward and how is it quick wins with long-term business 4 Working from the customer needs and to close the gap. different to the standard Lean and Six transformation activities values backwards: Starting with the end Part 1: Outline of the Lean Six Sigma maturity Sigma Approach? 4 Ensuring correct project categorisations: service delivery and performance in mind matrix 4 Driving the deployment and effective How to best spread and allocate your 4 From strategy to operational reality: Part 2: Working group for attendees to assess utilisation of the FAST Forward continuous Business Excellence resource in line with Cascading top level brand values into their own maturity level improvement methodology to deliver specific project needs and individual day-to-day operational principles Part 3: Defining improvement strategies and significant operational improvement and development 4 Delivering excellent customer experience, next steps to increase your maturity financial benefits across Vodafone 4 Defining your project approach: When to every time: How to meet customer Soumen Bhattacharyya, Corporate 4 Coaching and developing local Business use Lean and when to use Six Sigma for expectations in a complex consumer TQM Head, Tata Telecom Improvement teams to enable them to maximum project results market of over 300 million customers Infrastructure be self sufficient in FAST Forward Sri Badrinath Balakrishna, General Sanjeeb Kalita, Chief Service Officer, Bharti Gautam Borah, Deployment Lead – Business Manager - Business Excellence, Airtel Ltd, South India Transformation, Vodafone India Jubilant Organosys Limited15.15 Refreshments and Networking 17.30 Close of Day and Down Time for all Attendees 18.30 Official Process Excellence Awards Ceremony 4 Welcome drinks and networking 4 Awards announcement for winners and honorary mentions 4 Judges feedback 4 Official Awards photos and media 4 3 course meal and entertainment +971 4 364 2975 +971 4 363 1938
  5. 5. Main Summit Day 2: 23rd September 4 How to keep engagement of your team and the rest of the business: Make sure that a commitment to Business Excellence is not just a 1 year fad but a sustainable way that you do business 08.00 Registration and Networking Sudhir Hasamnis, Divisional Manager Business Excellence - Commercial Vehicles, Tata Motors 09.00 Official recap of the Awards Ceremony from the Process Excellence Network (PEX Network) 12.15 Achieving excellence in the BPO & ITes industry The BPO and ITes sectors continue to grow and be the dominant force behind the 09.15 Creating a Service Delivery Model for excellence: Ensuring your organisation wide Indian economy. In this session hear insights from some globally recognised BPO and ITes processes are standardised, aligned and sustained providers about their journey to excellence and how Business Excellence is helping to 4 Creating a sustainable global CoE for the delivery of Business Excellence and Quality: carve a competitive advantage on a global scale. What are the successes for different global delivery structures for quality and how do 4 Carving a competitive advantage: Lean Six Sigma and its importance to the BPO/ITes you make the culture sustainable? industry in driving competitive pricing and service provision Panel session 4 Driving performance: Ensuring that business critical processes are standardised, 4 Creating a client focused delivery model: Moving from cost centred provision to value understood and controlled on a global level for optimum capabilities creation and optimal service delivery 4 Ensuring that every employee understands the global delivery and process model no 4 The success stories: An insight into some of the award winning projects from the last matter what role, position or global location few years and how you can leverage their best practice to grow and progress your 4 The challenges to deploying a Business Process Excellence programme within a large deployment and complex organisation, and strategies to enable a more sustainable model for Confirmed insights from BPOs: change Rajeev Jain, Director, HP Business Services Vineet Sharma, Executive Vice President, Quality & Business Excellence, Max New York Life Chandeep Singh, Executive Director Process Excellence, Firstsource Solutions Insurance Co Limited Dhaval Gat, CEO, Transgenez Murtaza Poonawala, Head - Business Excellence at State Street Syntel Services Pvt Ltd 10.00 Insights and reflections from the 2011 Indian Process Excellence Awards Winners Following the previous nights awards ceremony, this is your chance to hear exclusive 12.30 Lunch and Networking insights and gain a glimpse into the projects from the 2011 winners for India. Through a Including informal Industry meet and greet groups – lunch discussions available for lively and interactive panel discussion hear: participants from the following industry sectors: Financial Services, Manufacturing,Keynote Panel 4 Project and programme overviews form the winning companies Pharmaceuticals, IT, ITes, BPO, Telecommunications, Logistics/supply chain, Energy & 4 Feedback from the judges on critical success factors and benchmarks Retail. 4 Leadership insights surrounding how to create a successful Process Excellence programme 13.30 Combining Lean Six Sigma with Business Process Management (BPM) 4 Translating successful projects into real business benefits In this session discover how to leverage BPM to provide a complete process management Chaired by Naresh T Raisinghani, CEO, BMGI India framework Panel to include leadership representation from award winners form each category – to Moving from simple improvement projects to seamless process management be announced following the official awards ceremony. Attendees are invited to submit infrastructure for superior operational excellence and delivery capabilities. their questions in advance with a PEX Network member of staff. 4 Modelling an end-to-end business process infrastructure for solutions that truly give a competitive edge 10.45 Networking and Refreshments 4 Leveraging process infrastructures and automation: Bringing processes and information Including project board discussions from awards winners and finalists in the exhibition onto a common platform for improvement and day-to-day management hall. Places will be available for a limited number of attendees to walk through the most 4 End-to-end customer solutions: Building the ultimate service delivery model through successful and innovative projects to date – please sign up upon morning registration. process modelling and BPM Mr. Ashutosh Pandey, Global IT, Quality & Process Manager, Nokia Siemens Networks 11.30 Creating a Business Excellence Framework: Sustaining process and organisational change in the long-term 14.15 Advanced transformation: Combining IT and Business Process Re-engineering for In this session, hear how Tata Motors has integrated their Business Excellence Framework sustainable change management to ensure that process improvement, quality and change are sustained for the long-term. Following the previous BPM session, hear how Deutsche Bank has combined the power of You will hear: IT and process improvement for a sustainable transformation approach. Discover how to: 4 How to drive a sustainable model for complete Business Process Excellence: Moving 4 Create a holistic approach to BPM: Bringing together Business Process Re-engineering, from short-term wins and quick fix solutions to a long-term improvement business BPM and workflow management with IT automation excellence framework 4 Create a sustainable business architecture for service delivery 4 Linking the Business Excellence delivery model with process improvement techniques: 4 Use BPM and workflow platforms to feed real-time and accurate data into Lean and Connecting the dots to help sustain change and best practice once the initial improvement programmes implementation and step change improvements have been completed Ranganathan Krishnan, Director - Change Management - Finance Service Centre at DBOI 4 The importance of leadership in driving a complete vision and model for Business Global Services Private Limited (Deutsche Bank Group) Excellence: The Tata story and how to engage your leadership +971 4 364 2975 +971 4 363 1938
  6. 6. 15.00 Networking and Refreshments 13.30 – 17.30 Corporate Leaders Boardroom EXCLUSIVE15.45 Beyond Productivity: Risk Management in Process Transformation EXECUTIVE 4 Solidifying your approach to classic risk management through the application of Driving India’s competitive advantage: Inspiring CONTENT ‘process based risk management’ Leadership and Operational Excellence in Indian Business 4 Bridging the gap between people and process to ensure that process change does not leave gaps in performance or adverse risks to the business delivery capabilities 4 Creating a strategy for strategic risk management: Defining and prioritising critical risk EXECUTIVE • EXCLUSIVE • based concerns within the business strategy and monitoring how your key processes impact these outcomes STRATEGIC 4 Integrating risk and process/quality management strategies for a next generation In the past decade India and its businesses have grown model for complete Business Excellence from strength to strength, however in today’s global 4 Using quantitative analysis to measure levels of tactical and strategic process risk climate and with the rising costs, how do regional business Sumeet Singhal, VP Customer Service, Enterprise Business, Tata Teleservices leaders need to adapt to drive a continued competitive business model?16.30 Going end-to-end: Stepping beyond improvement to an end-to-end process and delivery 4 Can productivity and cheaper resource continue to framework be a valid proposition for global businesses to continue 4 What does a true end-to-end process framework look like: What lessons can wider to invest in the region and its business sector? industries learn from the logistics sector and their experience into complete value 4 With rising GDP and local salaries year on year chain management? can cost savings continue to be the driver for local 4 Strategies for creating flow throughout a complex organisational structure for a true business? approach to end-to-end process delivery: strategies, delivery models, people and 4 What needs to be done to ensure the continued tools enhancement of the level of talent in the area? 4 Addressing the challenges of applying end-to-end process management in an 4 How can innovation be fostered to ensure that Indian organisation where many processes are out of your immediate control and within a businesses remain cutting edge? decentralised global framework Varun Kulshreshtha, Chief Process Officer, Damco To address these critical leadership issues, the PEX Network Discussion facilitated by: invite key business executives to forge a collaborative17.15 General Session Closing Summary from the PEX Network leadership model with the 2011 Corporate Leaders Pankaj Aggarwal, Boardroom. Regional CEO/Director, Indus Towers Limited Structured executive discussions will be based around how leaders can leverage Business and Operational Pritash Mathur, COO Excellence strategies to become better, faster, quicker Wealth Management, and cheaper… Credit Suisse 4 Discussion topic 1: Delivering maximum impact on the Rajeev Jain, Director, HP P&L Business Services 4 Discussion topic 2: Prioritising Customer Satisfaction and Creating Service Value Varun Kulshreshtha, Chief 4 Discussion topic 3: The potential for leveraging Business Process Officer, Damco Process Excellence to drive a competitive market proposition Ranga Rangarajan, MD 4 Discussion topic 4: Creating a successful Global - Head of Ops, Nomura Delivery Model -What does this look like? Services India Afternoon Meeting Agenda: 12th September By Invitation only for CXO and 13.30: Registration and leader-to-leader networking Executive leaders – please “In today’s ever changing business landscape and the shadow of recession, the ProcessExcellence Awards can only gain more prominence. They highlight and recognize the continual 13.45: Introduction to Corporate Leadership Meeting email Megan James atefforts of successful organizations who still talk “profit” and “growth”, using innovative cost cutting agenda and objectives by Megan James, PEX Network for methods whilst simultaneously boosting efficiencies and delighting their customers.” 14.00 - 17.30: Structured discussions more information Murtaza Poonawala, Head Business Excellence, State Street Syntel Services Pvt Ltd +971 4 364 2975 +971 4 363 1938
  7. 7. Brought to you by IQPC’s Global Process Excelllence Network Who Should attend?Presented by: The Summit is primarily designed as a cross industry opportunity for sharing best practice Website: – inspiring innovation from your peers standardised approaches and biggest success stories. Key Phone: +44(0)207 368 9300 attendance is expected from: Become a member of Process Excellence Network and receive 4 IT & ITes 4 Manufacturing 4 Telecommunications complimentary access to resources that will keep you at the 4 Financial Services 4 BPO & KPO providers forefront of industry change. You will receive access to our 4 Retail 4 Energygrowing library of multi-media presentations from industry leaders, an email newsletterupdating you on new content that has been added, free aggregated news feed from Bringing together leaders in Business Process Excellence the 2 days are designed to offer value to the following profiles of attendee:over 1000 global news sources tracking your industry and special member only discounts onevents. C-suite: PEX & Quality titles: 4 COO 4 VP/Head of/Director Quality (Global/ Become a member here: 4 CEO Corporate Quality) 4 MD 4 Head of Business Excellence 4 General Manager 4 Head of Business TransformationProcess Excellence Network 4 Head of Business Process Re-engineering Functional/business lead job titles: 4 Head of Process ExcellenceProcess Excellence Network; division of IQPC, 4 Director Global Business Services 4 Head of Organisational Effectivenessprovides access to relevant and timely content for Process Excellence practitioners worldwide. 4 VP Operations 4 Head of Lean Six SigmaProviding critical knowledge on the development of Process Excellence and with over 40,000 4 Head of Manufacturing 4 MBBglobal members, we provide the forum where key industry experts and organizations share their 4 BBexperience, knowledge and tools, and your practitioner peers connect with one another all overthe world. Previous companies attending IQPC’s Global Process ExcellenceWith over 13 year’s of Process Excellence globally, the Lean Six Sigma & Process ImprovementSummit India forms part of IQPC’s Global Summit & Awards Series. Summits include: ABB Ltd CAT HP SCA PackagingWith our renowned history for quality face-to-face events, the Summit is guaranteed to providing Alcatel Lucent Coca Cola HSBC Shellyou with a unique forum to benchmark and share best practices with your global and localpeers. Focusing on enabling leaders to optimise revenue, customer satisfaction, innovation and Alstom Power Credit Suisse ICICI SKFproductivity through a culture of Business Excellence you’ll be able to refine your approach for Amazon Danone JP Morgan Statoiloptimal business results. American Express Dell Keybank TATA Industries ASDA Deutsche Post/ Lockheed Martin TelefonicaOur history and feedback from the community speaks for itself: Astrazeneca DHL Lufthansa Tesco AT&T Diageo Merck ToyotaTony Morgan, IBM - “Excellent group of speakers with lots of energy. Will be of great help, support Aviva EADs Mearsk Line UBSwith our Lean Six Sigma Journey” AXA Ecolab Morningstar Unicredit Avery Dennison EFQM Motorola UnileverStephen Curliffe, GMC - “I have always gone away knowing I have learned something, beeninspired and re-energised” Bank of America Eriksson National Australia United Health Bank of New York Firstsource Bank GroupAlex Buetow, Arqiva - “Enjoyable, informative and I leave with ideas to act upon!” Mellon Solutions Nestle UPS Barclaycard France Telecom Nissan US NavyCaroline Holyhead, Bank of New York Mellon - “You are not alone, the challenges you face have Barclays GE Consumer Nokia Siemens Virgin Mediabeen faced before! This event helps you find some possible answers!” Best Buy Finance Novartis Vodafone BMW General Motors Pfizer Volvo BP GKN P&G Wells Fargo British Airways Glaxo Smith Kline Reliance Industries Whirlpool Carphone Google Raytheon Xerox Warehouse Heinz Renault Zurich Insurance +971 4 364 2975 +971 4 363 1938
  8. 8. SPONSORS AND PARTNERS ExhibitorsKnowledge Partners LSSE Website: BMGI India LSSE – Lean Six Sigma Experts are your one stop shop for all your Lean, Six Sigma Website: and other Continuous Improvement needs. Apart from Lean Six Sigma Training Breakthrough Management Group International (BMGI), a global and Consulting, LSSE offers Recruiting Services for hiring Lean Six Sigma professionals and Custom consulting firm, partners organizations transform their business Software solutions to support your Continuous Improvement journey. LSSE guarantees all of their services performance with a strong focus on delivering results. BMGI enables unconditionally. No matter where your organization is in the Continuous Improvement journey, LSSE UNLOCKING POTENTIAL. DELIVERING RESULTS businesses solve innovation, strategic, process and organizational offers solutions to take your organization to the next level.transformation problems. Headquartered in the US, BMGI has developed a loyal clientele that todayexceeds 200 active clients comprising more than 400 engagements delivered by about 200 full-time General Enquires Contact Detailsconsultants spread across offices across the globe. BMGI has partnered with organizations in various Lean Six Sigma Experts Corp.stages of their business life cycles and has delivered cumulative benefits to its clients worth several billion 7126 West Alaska Drive, #135, Lakewood, CO 80226, 720-945-9891dollars with an ROI of 5:1 to 20:1. In India, BMGI is located in Mumbai. BMGI’s clients are leading Fortune General Enquires: info@leansixsigmaexperts.com1000 Global companies and leading Indian companies from diverse industries such as financial services, Consulting: consulting@leansixsigmaexperts.comIT/ITES, airlines, chemicals, FMCG, discrete manufacturing, telecommunications, petrochemical, textiles, Training: training@leansixsigmaexperts.combiotechnology, healthcare & energy. Some of BMGI’s global clients include Hitachi, Siemens, Philips, Recruiting: recruiting@leansixsigmaexperts.comUnilever, DeBeers, Avis Budget Group, TNT Express, General Dynamics to name a few. In India, BMGI has Software: software@leansixsigmaexperts.comworked with clients including amongst others Asian Paints, Glaxo, Apollo Tyres, ITC, Kingfisher, Yes Bankand Sudarshan Chemicals. Minitab Website: Global 360 Minitab is the leading provider of quality improvement software. Our Website: flagship product - Minitab® Statistical Software – has been used to implement virtually every major Global 360 helps organizations to better manage processes today and Six Sigma initiative around the world. Minitab also offers Quality Companion by Minitab™ for process make improvements for tomorrow. Our document- and case-based management, as well as world class training and software customization.process management solutions have helped more than 2,000 customers reduce paper, automateprocesses, and empower individuals to truly change how work gets done. Providing the industry’s first TBM Consulting Grouppersona-based BPMS, Global 360 delivers intuitive and configurable user applications out-of-the-box Website: www.tbmcg.comthat maximize productivity while reducing development time and costs. As a BPM market leader on the TBM Consulting Group is the leading provider of Lean Sigma® consulting andMicrosoft platform, our products enable customers to leverage and extend their Microsoft investments training services in North and South America, Europe, and Asia. Headquartered inin SharePoint, SQL, Visio and Office. Durham, NC, the company’s mission is helping manufacturers and service industry businesses create a competitive advantage to generate significant growth in sales and earnings. TBM provides the strategic direction and the hands-on implementation to guide cultural and organizational transformation. LearnMagazine Partner: more about TBM Consulting Group and the TBM Lean Sigma Institute at 800-438-5535. Endorsing Association: http://www.lassib.orgFREE SUBSCRITPION TO OUTSOURCE MAGAZINE NOW AVAILABLE:Outsource magazine has been an indispensable resource providing news, views, analysis and thought- Media parnters:leadership for the global outsourcing community since 2005.Through our flagship print title and via our weekly Outsource Xpress email, website & social media tools, excellence BP GROUPincluding LinkedIn & Twitter via @outsourcemag, Outsource delivers unrivalled content direct to the movers, BY PROFESSIONALS FOR PROFESSIONALS O N L I N Eshakers and decision-makers at the heart of the outsourcing space. www.bpgroup.orgOur in-depth coverage of important events and trends, interviews with both high-profile industry figures andunsung heroes, and commentary from the Outsource network worldwide gives us an unparalleled perspectiveon outsourcing across sectors, verticals and geographies.To apply for a free print and/or digital subscription to Outsource magazine simply click here: +971 4 364 2975 +971 4 363 1938