This webinar from m-ize and The Service Council will discuss winning strategies in customer experience management. Over 180 organizations have realized high levels of customer satisfaction and retention, as well as revenue growth, through effective customer experience management programs. The webinar will share best practices from leading companies on acquiring a single view of the customer, understanding the customer journey, enhancing the customer experience through feedback and analytics, and engaging customers. Participants will learn how to succeed with customer experience management programs.