Natan GavishDirector, Business DevelopmentSalesforce.com
Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995:This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any suchuncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differmaterially from the results expressed or implied by the forward-looking statements we make. All statements other thanstatements of historical fact could be deemed forward-looking, including any projections of product or service availability,subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans ofmanagement for future operations, statements of belief, any statements concerning new, planned, or upgraded servicesor technology developments and customer contracts or use of our services.The risks and uncertainties referred to above include – but are not limited to – risks associated with developing anddelivering new functionality for our service, new products and services, our new business model, our past operatinglosses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breachof our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergersand acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand,retain, and motivate our employees and manage our growth, new releases of our service and successful customerdeployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprisecustomers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is includedin our annual report on Form 10-Q for the most recent fiscal quarter ended January 31, 2011. This documents and otherscontaining important disclosures are available on the SEC Filings section of the Investor Information section of our Website.Any unreleased services or features referenced in this or other presentations, press releases or public statements are notcurrently available and may not be delivered on time or at all. Customers who purchase our services should make thepurchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation anddoes not intend to update these forward-looking statements.
Applications Moving to the Cloud 1960s 1980s TodayMainframe On-Premise Cloud Computing Client/server Applications
Platforms Moving to the Cloud 1960s 1980s TodayMainframe On-Premise Cloud Computing Client/server Platforms
Collaboration Moving to the Cloud Lotus Notes Microsoft Groove File Sharing 1980s 2000s TodayWork Group Intranet SocialComputing Computing Computing
Databases Moving to the Cloud Big Table1960s-1970s 1980s TodayHierarchical Relational Cloud Databases Databases Databases
The Cloud Serves Companies of Every Size ENTERPRISE MID-MARKET SMALL BUSINESS
The Global, Enterprise Standard for Cloud Computing > 40,000 subscribers > 15,000 subscribers > 7,000 subscribers > 5,000 subscribers
The Cloud Computing Model Multi-tenant Automatic Upgrades Pay-as-you-go Real-time 5x FasterIDC White Paper sponsored by Salesforce.com: “Force.com Cloud Platform Drives Huge Time to Market and Cost Savings”,Doc # 219965, September, 2009
The Cloud Computing Test Other vendors Hardware/Software Costs ? $0 Automatic Upgrades ? 3 per year Scalability ? Instant 1/3 small business Democratic ? 1/3 midsize business 1/3 large business Apps Marketplace ? 1000+ apps Energy Efficiency ? .09 grams CO2/transaction
Recognition For Innovation In The Cloud Leader CRM Visionary Leader Customer Service Enterprise Application Sales Force Automation Contact Centers Servers Enterprise Suite CRM Editor’s Choice 2010 #4 Fastest Growing Mid-Market Suite CRM Company 2010 Professional Edition Small Business Suite CRM The 100 Most Trustworthy Technology of The Year Top 100 Innovative Companies Companies Best Mobile Experience Top 10 Forrester Groundswell Best Social Networking Solution Entrepreneurs & Award Cool Company 11th Fastest Growing Hi-Tech One of 2010’s #52 Best Places to Work Most Ethical 2010 Company 2010 Companies Chatter: eWeek Product Chatter: Innovation Chatter: Best Product of of the Year Award 2010"This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report.The Gartner report is available upon request from salesforce.com. To access the report, please go to www.salesforce.com."
1% Time Equity Product 228,000+ hours community service 9,500+ non-profit organizations $21 million + grants
Ten Year Computing Cycles10x more users with each cycle 2000s Mobile Cloud Computing 1990s Desktop Cloud Computing 1980s Client/server Computing 1970s Mini Computing 1960s Mainframe Computing
Social Networking Surpasses Email Social Networking Users Email Users Source: Comscore, 2010
Broad Change in Internet Usage Top Internet Use Cases Video SearchSource: Nielsen Wire, January 2011. Morgan Stanley Internet Mobile Report, December 2009
Facebook Leads Industry in Ad Impressions U.S. Share of Display Ad Impressions sites sites sites Source: Comscore, November 2010
Next Generation Devices Changing How We Access the Internet Device Shipments Tablets Smartphones Mobile PCs DesktopSource: Gartner Research; Smartphone, Tablet, and PC Forecast, December, 2010.
Tablets Moving Rapidly into the Enterprise CIOs Surveyed on Tablet Usage20102011 Not Allowed Employee- Purchased for owned Employees Tablets AllowedMorgan Stanley, “Tablet Demand and Disruption”, February 14, 2011.
Fundamental Shift in Cloud Computing Easy . Fast . Low Cost Social . Mobile . Open
2000 2011Why isn’t all enterprise Why isn’t all enterprise software like software like Amazon.com? ?
“The Facebook Imperative”: The World Has Changed Amazon.com Facebook Tabs Feeds Pull Push Click Touch Desktop Smartphone/Tablet Location Unknown Location Aware Windows/Mac Android/iOS/Java/Ruby Self-integrated Marketplace 2000 2011
Open, Trusted Cloud Database and Infrastructure Cloud Database Massively ACID Social Data Mobile Self-tuning Scalable Data Transactions Model Query Optimizer Service & Triggers REST & SOAP Row Level Identity & Backups & Enterprise API’s Security Authentication Disaster Search Recovery Multi-tenant Infrastructure ISO 27001 Proven Automatic Trusted Real-time Certified Reliability Elasticity Status Upgrades Security Real-time Salesforce to Global Data Highest Multi-tenant Sandbox Salesforce Centers Performance Kernal
Force.com: Open Platform for Building Enterprise Apps Form Builder Content Delivery Java Runtime Ruby Network Report Builder Point & Click Spring Instant Editor Framework Scalability Process Builder Integrated CMS IDE Instant Deployment Collaboration Website JPA Open Components Architecture
The Next Generation of Customer Service Email Call Scripting Search Partners Contracts & Dashboards & Entitlements Reports Social Social Social Social Social Social Monitoring Agent Contact Center Communities Knowledge Analytics
The World’s Leading Cloud Computing Marketplace IT Help Field Data Desk Accounting Service eSignature Cleansing Compensation Contract Proposals & Email Management Recruiting Management Presentations Marketing
Social Collaboration for the Entire Enterprise Profiles Status Groups File Sharing App Updates Updates Feeds Security & Real-time Mobile Sharing Model Analytics
Our Most Successful Product ReleaseMarket Leadership Customer Success Product Innovation 90,000+ Active CustomersMagic Quadrant for Customer ServiceProduct Centers Call of the year Product of the year JP McCarvelMost innovative Most innovative Marketing Manager product product Excellence award
Phenomenal Success with Chatter Average Percentage Improvements Reported by CustomersSource: Salesforce.com Customer Relationship Survey conducted Nov. 2010 by an independent third-party MarketTools Inc. on 6,000+ customers randomly selected,representing organizations across the globe, of all sizes and from a diverse set of industries. Response sizes per question vary. Data is intended as a guideline based uponhistorical results from a sample set of customers. Results are dependent upon many different factors that are customer-specific. Therefore, actual results will vary.
Chatter Makes Everyone in Your Company More ProductiveProfiles Status Updates Groups File Sharing App Feeds Security & Real-Time Mobile Updates Sharing Model Analytics
Allow Your Non-CRM Users to Collaborate Too Leverage everyone in your company Chatter Only Package Subscription IncludesProfiles, Feeds, GroupsContextual CollaborationSFDC Content, Ideas & AnswersFree Application: up to 10 objectsDashboards & ReportsChatter MobileChatter Desktop• Users of other apps can collaborate• No need to be in a browser
Chatter for the Entire Enterprise Sales Cloud Chatter Free Chatter Plus Chatter.com Service Cloud Free $15 /user/month Force.com Free Profiles Includes Chatter Free, PLUS: Profiles Status Updates Accounts & Contacts1 Includes all Status Updates Feeds Force.com2 Feeds Chatter features Groups Dashboards/Reports Groups File Sharing Workflow File Sharing Directory Tasks & Activities Directory Chatter Desktop Sharing & Security Model Chatter Desktop Private and Secure Private and Secure 92,000+ 65 Million Customers Businesses
Dell Manages a Global Organization with Chatter 100,000 Chatter Subscribers 15,000 Sales Subscribers Across 20 Countries 10% Increase in Sales Productivity $1 Billion in Approved Partner Deal Registrations Michael Dell CEO
Motorola Keeps Everyone Aligned on Chatter +1,000 Chatter users Legal, finance, and operations collaborate on partner contracts Device Selector App instantly Chatterized Royalty payments Chatter to executives Elias Dayeh Sr. Manager, Business Operations