Starbucks

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Starbucks

  1. 1. Human Resource Management in Starbucks Anamika Kumari Lathika Bothra Mitesh Sahu Navin Rakesh Santhosh Srinivasan
  2. 2. Contents <ul><li>Mission Statement </li></ul><ul><li>Background </li></ul><ul><li>Basics Of HR used in Starbucks </li></ul><ul><li>Strategies Adopted </li></ul><ul><li>Challenges and Related Innovations </li></ul>05/28/09 Free template from www.brainybetty.com
  3. 3. The Six Commandments (Mission Statement). <ul><li>Provide a great work environment and treat each other with respect and dignity. </li></ul><ul><li>Embrace diversity as an essential component in the way we do business. </li></ul><ul><li>Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee. </li></ul>05/28/09 Free template from www.brainybetty.com
  4. 4. <ul><li>Develop enthusiastically satisfied customers all of the time. </li></ul><ul><li>Contribute positively to our communities and our environment. </li></ul><ul><li>Recognize that profitability is essential to our future success. </li></ul>05/28/09 Free template from www.brainybetty.com
  5. 5. Background Note 05/28/09 Free template from www.brainybetty.com
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  11. 11. HR-Basics <ul><li>To have right people hiring the right people </li></ul><ul><li>Adaptability, dependability and ability to work in a team </li></ul><ul><li>Employees upfront in job postings </li></ul>05/28/09 Free template from www.brainybetty.com
  12. 12. Star Skills <ul><li>Maintain & Enhance Self Esteem </li></ul><ul><li>Listen & Acknowledge </li></ul><ul><li>Ask for help </li></ul>05/28/09 Free template from www.brainybetty.com
  13. 13. <ul><li>Training employees to perform job efficiently </li></ul><ul><li>First Impressions </li></ul><ul><li>2004, Coordinator avg pay $35294 </li></ul><ul><li>Manager avg pay is $44790 </li></ul><ul><li>Your special Blend </li></ul>“ Treat people like family & they will be loyal & give their all”
  14. 14. <ul><li>Bean Stock Plan </li></ul><ul><li>Working Solutions </li></ul><ul><li>Warm Regards </li></ul><ul><li>MUG (Moves of Uncommon Greatness) </li></ul><ul><li>BRAVO!! </li></ul><ul><li>Spirit of Starbucks </li></ul>
  15. 15. Strategies Adopted <ul><li>Training </li></ul><ul><li>All class of employees including part timers </li></ul><ul><li>24 Hrs of training </li></ul><ul><li>Field like retail business, coffee making skills and create a positive customer experience </li></ul><ul><li>Management trainees extended between 8-12 weeks </li></ul><ul><li>Fields like store operations, managing people, training people and IS </li></ul><ul><li>Outside training programs & seminars </li></ul>05/28/09 Free template from www.brainybetty.com
  16. 16. <ul><li>Motivation </li></ul><ul><li>Health Insurance(20 hrs, 90 days) </li></ul><ul><li>Employees as partner(20 hrs, 6 Mnths) </li></ul><ul><li>Flexible work schedule </li></ul><ul><li>Treat people with respect & dignity </li></ul><ul><li>Employee survey </li></ul>05/28/09 Free template from www.brainybetty.com
  17. 17. Challenges 05/28/09 Free template from www.brainybetty.com
  18. 18. How to Tackle the challenges? Using Innovative thoughts… 05/28/09 Free template from www.brainybetty.com
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