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Business Communications in 2025

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We asked tech leaders and IT pros what they think the future of business communications looks like. Some of their predictions may surprise you!

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Business Communications in 2025

  1. 1. BUSINESS COMMUNICATIONS IN 2025Technology leaders predict the future of business communications
  2. 2. No phones. Wearable tech. Optimized communications. Geo-fencing. And of course, self-driving cars. What will the future of business communications look like in the next ten years? Since our crystal ball is in the shop, we asked business communication leaders to share their predictions. Read on to find out what they think the future holds. And what it could mean for you. © 2015 Mitel. All rights reserved. Contact Us. 2
  3. 3. Darren Tessitore EVP Sales & Marketing at ITD Solutions, Inc. Connect: Twitter: @DarrenTessitore LinkedIn: linkedin.com/in/ dtessitore/en Read Darren’s thoughts on whether backing up online is a good idea. “The future of VoIP is looking very interesting. “By 2025, I see no phones on desks anywhere! Think about it — what do you need two phones for? Wearables are starting to make some movement, but I don’t see them replacing the phone. People want something they can see and type on, so I don’t see them taking over the world as much as some may predict. Cell phone services will not be needed anymore, just data. I see soft phones on all computers, and your mobile phone will be your one phone for everything. You can have multiple numbers all ringing to one device, and the ability to place calls from any number you have on that one device, without having to open an app. I also see cellular companies becoming data companies.” © 2015 Mitel. All rights reserved. Contact Us. 3 “I see soft phones on all computers, and your mobile phone will be your one phone for everything.”
  4. 4. “I see a huge change in how conversations, collaboration and video end points emerge by 2025. This is driven by the upcoming onslaught of the Internet of Things, the momentum of mobile first, and the emergence of virtual and augmented reality. Personal drones will provide “find my car,” geo-fencing, enhanced cell service on 5G/6G, cameras, and an abundance of new self-learning applications to manage life. Consider mobile devices will be your primary calling and collaboration tool, be audio and video end points and will have built-in functions where video calls and conferencing will be the normal communications in virtual reality style conference rooms and offices.” “This is driven by the upcoming onslaught of the Internet of Things, the momentum of mobile first, and the emergence of virtual and augmented reality.” Bill Miller Fiber Mountain VP and Regular Contributor to IT Toolbox on VoIP and UC Connect: Twitter: @beelinebill LinkedIn: linkedin.com/in/ beelinebill Read Bill’s Top 10 key VoIP trends to track in 2015. © 2015 Mitel. All rights reserved. Contact Us. 4
  5. 5. Evan Kirstel Advisory Board Member/ Consultant at Hookflash Connect: Twitter: @EvanKirstel LinkedIn: linkedin.com/in/ evankirstel Read the rest of Evan’s prediction on LinkedIn. “It’s Evan Kirstel’s 55th birthday, 2025. His artificially intelligent assistant greets him of the key news items, events of the day, priority messages, meetings, and urgent action items. My important items are addressed through a natural language interface while I get ready for work and prepare for my hour long commute. Upon entering my self-driving car, I initiate a 6G video call through a hologram projected on the dashboard. Via HD virtual reality, I engage in a discussion about an upcoming sales conference. My virtual assistant records notes and key actions from the meeting, presenting the team with a summary and recording next steps in our meeting space for later review. My day ends and I manage to grab a quick nap in the car on the commute home.” “Upon entering my self-driving car, I initiate a 6G video call through a hologram projected on the dashboard.” © 2015 Mitel. All rights reserved. Contact Us. 5
  6. 6. Blair Pleasant President & Principal Analyst at COMMfusion Connect: Twitter: @blairplez LinkedIn: linkedin.com/pub/ blair-pleasant/0/204/66 Read more from Blair on her COMMFusion blog. “The future of business communications is what I call Optimized Communications. This is the use of specific communication and interaction tools and technologies for businesses and organizations in order to optimize organizational goal attainment while enhancing the user experience. Users have the flexibility to use the tools they want, when they want, how they want. Communications and interactions are optimized for the organization as well as for the users (both internal and external to the organization) allowing user choice in terms of device, channel or mode, location, and consumption model. It will be contextual, providing users with knowledge of previous interactions, information on the other parties, while providing information and data that the users will need to enhance their interaction.” © 2015 Mitel. All rights reserved. Contact Us. 6 “It will be contextual, providing users with knowledge of previous interactions, information on the other parties, while providing information and data that the users will need to enhance their interaction.”
  7. 7. “The technologies and tools that comprise “business communications” will ultimately evolve to suit the needs of the workplace over the next ten years. I think networks will be all-IP, and TDM will be gone, at which point it won’t need to be called VoIP — we’ll just call it voice. I certainly expect VoIP will be central to business communications in 2025, but in different forms from today. Desk phones will be gone, and probably PSTN-based dialing. Voice will simply be embedded in every form of connectivity and serve as one of many modes that give sustenance to IoE, the uber-force we will all come to embrace.” “I think networks will be all-IP, and TDM will be gone, at which point it won’t need to be called VoIP – we’ll just call it voice.” Jon Arnold VoIP and IP Communications Analyst and Consultant Connect: Twitter: @arnoldjon LinkedIn: linkedin.com/in/ jarnoldassociates/en Read more from Jon about major BYOD risks and challenges. © 2015 Mitel. All rights reserved. Contact Us. 7
  8. 8. Elka Popova Program Director, Information & Comm Tech., Frost/Sullivan Connect: Twitter: @epopova LinkedIn: linkedin.com/in/ popovaelka Check out Elka’s work in the latest Frost/Sullivan Unified Comm Buyer’s Guide. “Over a third of enterprise communications infrastructure will be deployed in the cloud, with most large organizations deploying complex hybrid (premises-based and cloud) environments. Business IT departments will expect most employees to use their own smart devices for business purposes. Hard desktop phones will remain business users’ primary communications endpoints, but will be increasingly complemented by mobile devices and various soft clients; approximately a quarter of business users will abandon the desktop phone for soft clients and mobile devices. WebRTC and other advanced technologies will enable businesses to more easily embed communications into business applications and thus streamline and improve critical business processes.” “WebRTC and other advanced technologies will enable businesses to more easily embed communications into business applications and thus streamline and improve critical business processes.” © 2015 Mitel. All rights reserved. Contact Us. 8
  9. 9. Predictions about #BizComm2025 Visions of the future of business communications from #EC15 attendees Allen Ginder Calvin Schwartz John Blakely By 2025, one unified Network. All wearable, like watches & glasses. By 2025, mobile clients, speech activated, everything wireless… By 2025, smaller, slimmer, greener, faster...fully integrated into our ear. By 2025, more of a virtual screen. Like Google Glass, but expansion of interfaces...works for all. © 2015 Mitel. All rights reserved. Contact Us. 9 Rob Gross
  10. 10. Predictions about #BizComm2025 Visions of the future of business communications from #EC15 attendees Jiseok Park Glenn Smeed Kevin Ritcher By 2025, wearable devices will fade away. Smartphone will change with tools & features. By 2025, more than 50% will have wearable technology & will change more businesses. By 2025, more wearable technology, less phones and interaction. By 2025, everything will be through the web. Desk phones will be like mobile. © 2015 Mitel. All rights reserved. Contact Us. 10 Victoria Laney
  11. 11. Predictions about #BizComm2025 Visions of the future of business communications from #EC15 attendees Marc Rivett Asif Khan Fruiz Ulmasov By 2025, no more desktop phones, computers will take over phones. By 2025, everything will be wireless. More RF scanning, sensors, wearables. By 2025, all virtual, all mobile. By 2025, everything will be in the cloud w/ integrating with phones and wearables. © 2015 Mitel. All rights reserved. Contact Us. 11 Michael Finneran
  12. 12. Predictions about #BizComm2025 Visions of the future of business communications from #EC15 attendees Ben Fineman Jeanna Blatt Steve Leaden In 2025, we will collaborate using virtual/augmented reality - immersion will be more than today’s telepresence. By 2025, 1-800 numbers will be gone. All soft phones, no hard lines. The phone is still around, but becomes a centrepoint for controlling our office environment. By 2025, totally virtualized, collaborative, contextual extraordinary user experience. © 2015 Mitel. All rights reserved. Contact Us. 12 Jason Cottrell
  13. 13. Predictions about #BizComm2025 Visions of the future of business communications from #EC15 attendees Davide Petramala Gina Narcisi Joe Merrill Communities are the collaboration hub. Telepathy platforms will definitely be a thing. #dreambig Obviously telepathy, omnipresence! By 2025, more hollow lens, and artificial intelligence takes over video. © 2015 Mitel. All rights reserved. Contact Us. 13 Roger Casey
  14. 14. Predictions about #BizComm2025 Visions of the future of business communications from #EC15 attendees Stephen Newton Jeff Thompson Hilary Schrey By 2025, we will have IP devices implanted. It will all be fully automated right down to the agent we speak with. Intelligent conversations. Immersive collaboration. By 2025, telecommuting & home presence, offices will be near gone. © 2015 Mitel. All rights reserved. Contact Us. 14 Sue Fernand
  15. 15. Predictions about #BizComm2025 Visions of the future of business communications from #EC15 attendees Mick Sawka Dave Ellison Paul Amell I hope its ubiquitous; too many platforms that don’t work well together. Make them work together. By 2025, embedded receptors for web RTC traffic. By 2025, complete collaboration of voice, data, and video — seamless. By 2025, everything will be voice command or video. © 2015 Mitel. All rights reserved. Contact Us. 15 Bill Loughridge
  16. 16. Predictions about #BizComm2025 Visions of the future of business communications from #EC15 attendees Frank Priola Brian Mathes Bill Timm Video conferencing will take over #bizcomm2025, more video and higher quality. By 2025, all mobile, no landlines, all end points will be wireless and probably all in be cloud. By 2025, More #cloud technology & connectivity worldwide. By 2025, will always be face to face, by teleporting. © 2015 Mitel. All rights reserved. Contact Us. 16 Kevin Bing
  17. 17. Unified Communications Modern business communication demands a host of tools, including desk and mobile phones, email, instant messaging, voicemail, presence information and audio, video and Web conferencing. Our solutions are simple yet comprehensive and include core software, phones, headsets and robust applications such as contact center solutions and a suite of mobile capabilities. How a stately hotel on the banks of Lake Geneva upgraded its network to satistfy demand. Discover how a card processing service used mobile solutions to centralize their communications infrastructure. Why flexibility should be the cornerstone of all future tech planning. Learn how to keep your remote employees connected with unified messaging. Mobility Solutions The days of the “one size fits all” office are gone. Today’s workforce has a range of working styles, schedules, and settings. Mitel enterprise mobility solutions free people to perform anywhere, yet remain connected and collaborative. In the office, at home, or on the go, Mitel enterprise mobility solutions help workers in organizations of all kinds to be innovative and productive. © 2015 Mitel. All rights reserved. Contact Us. 17
  18. 18. Cloud Communications Business communications used to be all about the hardware. Not anymore. Today, it’s about delivering the capabilities you need — wherever, however you need them. Learn how a Colorado school district interconnected its five sites with a single centralized extension system See how an English high school connected staff, parents and students better with MiCollab. How a large university unified communications into a single modern system and began their move to the cloud. How a medical transcription company reduced its real estate and hardware costs with greater collaboration. Collaboration Software Keeping people connected and productive while making communication a whole lot easier — anytime, anywhere, on any device. © 2015 Mitel. All rights reserved. Contact Us. 18
  19. 19. Contact Center Solutions Every business has a contact center, whether they know it or not. From small, help-desk contact centers to large-scale, multisite, multimedia contact centers, businesses need contact center solutions that enable remote workers, integrate business processes, control costs, and ensure business continuity. Learn how the cloud can chart a new path for the contact center. How a transportation company simplified and enhanced its contact center solution. © 2015 Mitel. All rights reserved. Contact Us. 19 Want to upgrade your business communications before 2025? We can help with that. The future will be here before you know it. Contact us today for questions or a quote. Contact Us

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