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...and other
                       tales from
                        gov’t 2.0

Citizen superheroes
starring:

 Tara 'miss rogue' hunt

superpowers include:

• empathic customer sensory

• human behavior precognition

• people refocus beams

• enhanced word of mouth
  spreading
the scene

    Canada
we are in the heartland of
heroes...Canada.
The Villians
a.k
       .a.
             Tho
                 se
                      by-
                         go
                             ne
                                  1.0
                                        era
                                              beh
                                                 avi
                                                    our
                                                        s



centralization              secrets                 distrust
The Heroes
a.k
      .a.
            the
                  cor
                     et
                        ene
                            ts
                               of
                                  we
                                     b2
                                        .0



openness            collaboration      community
and of course...trust
                 Trust is at the heart of web 2.0
There is a whole
generation of people who
embrace these heroes
New York Mag: quot;Say Everythingquot;
Feb 12, 2007
nymag.com/news/features/27341/
CHANGE 1: THEY THINK OF THEMSELVES AS
HAVING AN AUDIENCE




     CHANGE 2: THEY HAVE ARCHIVED THEIR
     ADOLESCENCE




CHANGE 3: THEIR SKIN IS THICKER THAN
YOURS
Meanwhile...somewhere around the planet...
I waited for the Caltrain for
                    over an hour because I just
                   couldn’t read that confusing
                       time table! Arrrrrgh!




the case of the horrific data       citizens cal & chris save the day
You know, Chris,
                                        I haven't the
                    this is alot of    foggiest. Let's       So, they log onto the Caltrain site...
                  fun, but i need to      check the
                  get going. do you       schedule!
                    know when the
                  next Caltrain is?

                                                                        GADZOOKS!
                                                                       HOW DO THEY
                                                                       EXPECT US TO
                                                                       UNDERSTAND
                                                                          THIS?




not long ago...




 That will never
 do...plotting a
   scheme to
  improve that                                    I must
nasty interface...                               help, too!




                                                         And the two of them go off to redesign...
The next day...
grid



From...
Wow Cal!!
                              This looks
                               great!!!
TO...
        I know! People can
        actually figure out
        when the next train
           will be now!!!
To be continued...
speaking of transit, let's come
back to Canada to see what's
happening here...
the TTC goes to camp   citizen superheroes strike again!
...it all starts with a discussion, mostly on blogs,
                              started by Robert Oullette, who says the TTC needs
                              a bit of citizen intervention quot;barcampquot; style...




The TTc is such a
rockin' system,
  too bad the
 website suxor!




     Well, you know...we really don't
      have to put up with that. Let's
      get together with a bunch of
     people 'barcamp' style and make
              some changes!
...flashback sequence...




            Ryanne Hodsen - “What the heck is Barcamp?”

         http://ryanedit.blogspot.com/2006/06/barcampsf.html
ooooo...
pretty cool, but what
 does this have to do
    with transit?


                          I know what you are
                                thinking...
                        how does Barcamp become
                              transitcamp?



       HEY!
 Are you reading
    my mind?




                            Sorry...
                         superpowers,
                          remember?
Barcamps are characterized by the lack of
prescheduling and the phenomenon known as...
Hi!! I'm Mark
                       Kuznicki and I'm
                          Passionate
                          about Civic
                        Engagement!




                                          And there
                                          was music...
So this guy and a
bunch of others put
this thing on...




   Is that a
  Maquette?!
     Fun!

                                          And Designs for the
                                          new TTC website...



     And Ideas for transit in
     the future...
...and all is well that ends well...




                             http://transitcamp.org/

                                      video:
                    http://youtube.com/watch?v=PDkEPvIwarI
http://vancouver.transitcamp.org/

                                                    the grid


                                  karen fung
                                                         http://www.flickr.com/photos/jmv/2098818828/



http://www.flickr.com/photos/roland/2097460694/



                                                  schedules


                                  buttons



http://www.flickr.com/photos/dustinq/2102436629/         http://www.flickr.com/photos/arianek/2096171259/
, 2008 area
             3-24campbay
       Feb 2ansit
  ming.org/tr
Co amp
barc

                   To be continued...
...now off to find our next citizen superhero!!!
san diego is burning   the multi-citizen hero squad
As the fires raged around them, citizens with
cameras, phones, computers and other
technology recorded...
They reported on everything they could find
out so that others could find their loved
ones...
They made maps from data gathered from
various sources (mostly other citizens
recording openly online)...
They took over 10,000 photos, many of which
were used by news stations...
...The traditional news outlets have done a fantastic
job of sensationalizing the already sensational...If
their goal was simply to make me anxious, then job
well done...



                       from: http://sitening.com/blog/2007/10/22/
                       san-diego-wildfire-updates-with-google-
                       maps/
Fortunately, we have the Internet, with its Web 2.0,
open API’s, and several clever people who have
been able to assemble some very useful
information. Here’s my favorite of the bunch. It’s a Google Map of
the San Diego area, with polygons and icons showing the perimeter of
the fire at various times throughout the past few days, along with
road closings, shelter locations, and other updates.


                             from: http://sitening.com/blog/2007/10/22/
                             san-diego-wildfire-updates-with-google-
                             maps/
ordinary people doing
the league of super citizens   extraordinary things
Citizen Heroes in the United Kingdom
Citizen Heroes in CHICAGO
citizen superheroes across the USA
citizen superheroes across the USA
Citizen Heroes in Wausau
Citizen Heroes in Quebec
Citizen Superheroes in
Toronto, and across
Canada
Citizen Superheroes in
Toronto, and across
Canada
engaging citizen heroes in ann arbor, michigan
engaging citizen heroes in new zealand
Library of Congress engages citizen Superheroes
Library of Congress engages citizen Superheroes
There are thousands of
heroes out there who we
haven't covered here...
back to the scene of action:
Canada
So, how do I
engage this
  energy?
ENCOURAG
        E COLLAB
                 ORATION
how to encourage collaboration

1.be a platform (provide
 APIs - make data
 available)
“
A quot;platformquot; is a system that can be
programmed and therefore customized by
outside developers – users – and in that
way, adapted to countless needs and niches
that the platform's original developers could




                                      ”
not have possibly contemplated, much less
had time to accommodate.

–Marc Andreessen, http://blog.pmarca.com/2007/09/the-three-
kinds.html                                                   talk to me
                                                          about stuff like
                                                           Microformats,
                                                              APIs and
                                                              OpenID
                                                            afterwards!
how to encourage collaboration

1.be a platform (provide   6.show progress
 APIs - make data
 available)                7. take simple, small steps
                           8.reach out to people from
2.publish everything
                            different backgrounds
 openly
                            and industries
3.be available
                           9.view the public as a
4.embrace the chaos         partner, not a recipient
5.reward contributors      10.run real, open betas
government 2.0 = partnering
with engaged citizens
Like me.
And Chris.
and Cal (iamcaltrain).

http://flickr.com/photos/laughingsquid/108769433/
and Mark (transitcamp).
http://flickr.com/photos/willpate/528996211/
and Nate (#sandiegofire).
http://flickr.com/photos/chris_radcliff/362190770
100%
                        authentic
                         certified
                       wholehearted
                           trust
government 2.0=trust
Citizen Superheroes (given at Web Directions North 08)
http://www.slideshare.net/missrogue
About those rockin’ images
• Many of them are purchased from iStockPhoto.com
• Those borrowed from Flickr are:
   • Cal Henderson: http://flickr.com/photos/laughingsquid/108769433/
   • California Fires: http://www.flickr.com/photos/slworking/1721837998/
   • Caltrain: http://www.flickr.com/photos/roland/156255158
   • Chris and Cal Yell: http://www.flickr.com/photos/stewart/84223661/
   • Chris and Cal Laugh: http://www.flickr.com/photos/foolswisdom/86710196/
   • TTC street shot: http://www.flickr.com/photos/tracer/117014378/
   • Transit Waiting Area: http://www.flickr.com/photos/mag/374819180/
   • Accordian Guy: http://www.flickr.com/photos/willpate/381425426/
   • Design Slam TransitCamp: http://www.flickr.com/photos/brycej/380827536/
   • Whiteboard TransitCamp: http://www.flickr.com/photos/rdi/379668453/
   • The Grid TransitCamp: http://www.flickr.com/photos/brycej/380816409/
• And the song, of course, “Somebody’s Watching Me” by Rockwell (classic)
sites of note:

• barcamp.org                    • kpbs.org/fires
• transitcamp.org                • microformats.org
• getsatisfaction.com/annarbor   • openid.net
• twitter.com/nateritter         • oauth.net
• citizenwausau.com              • faircopyrightforcanada.ca
• chicagocrime.org               • everyblock.com
• iamcaltrain.com                • flickr.com/commons
• fixmystreet.org                 • creativecommons.org
• groups.google.com              • wikipedia.org
• www.safeas.govt.nz             • coworking.info
• wiki.participation.e.govt.nz   • flickr.com
• maps.google.com                • technorati.com
Tara Hunt
   tara@citizenagency.com
        415.694.1951
      skype: tarahunt747




www.citizenagency.com
www.horsepigcow.com

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Citizen Superheroes (given at Web Directions North 08)

  • 1. ...and other tales from gov’t 2.0 Citizen superheroes
  • 2. starring: Tara 'miss rogue' hunt superpowers include: • empathic customer sensory • human behavior precognition • people refocus beams • enhanced word of mouth spreading
  • 3. the scene Canada we are in the heartland of heroes...Canada.
  • 5. a.k .a. Tho se by- go ne 1.0 era beh avi our s centralization secrets distrust
  • 7. a.k .a. the cor et ene ts of we b2 .0 openness collaboration community
  • 8. and of course...trust Trust is at the heart of web 2.0
  • 9. There is a whole generation of people who embrace these heroes
  • 10. New York Mag: quot;Say Everythingquot; Feb 12, 2007 nymag.com/news/features/27341/
  • 11. CHANGE 1: THEY THINK OF THEMSELVES AS HAVING AN AUDIENCE CHANGE 2: THEY HAVE ARCHIVED THEIR ADOLESCENCE CHANGE 3: THEIR SKIN IS THICKER THAN YOURS
  • 13. I waited for the Caltrain for over an hour because I just couldn’t read that confusing time table! Arrrrrgh! the case of the horrific data citizens cal & chris save the day
  • 14. You know, Chris, I haven't the this is alot of foggiest. Let's So, they log onto the Caltrain site... fun, but i need to check the get going. do you schedule! know when the next Caltrain is? GADZOOKS! HOW DO THEY EXPECT US TO UNDERSTAND THIS? not long ago... That will never do...plotting a scheme to improve that I must nasty interface... help, too! And the two of them go off to redesign...
  • 17. Wow Cal!! This looks great!!! TO... I know! People can actually figure out when the next train will be now!!!
  • 19. speaking of transit, let's come back to Canada to see what's happening here...
  • 20. the TTC goes to camp citizen superheroes strike again!
  • 21. ...it all starts with a discussion, mostly on blogs, started by Robert Oullette, who says the TTC needs a bit of citizen intervention quot;barcampquot; style... The TTc is such a rockin' system, too bad the website suxor! Well, you know...we really don't have to put up with that. Let's get together with a bunch of people 'barcamp' style and make some changes!
  • 22. ...flashback sequence... Ryanne Hodsen - “What the heck is Barcamp?” http://ryanedit.blogspot.com/2006/06/barcampsf.html
  • 23. ooooo... pretty cool, but what does this have to do with transit? I know what you are thinking... how does Barcamp become transitcamp? HEY! Are you reading my mind? Sorry... superpowers, remember?
  • 24. Barcamps are characterized by the lack of prescheduling and the phenomenon known as...
  • 25. Hi!! I'm Mark Kuznicki and I'm Passionate about Civic Engagement! And there was music... So this guy and a bunch of others put this thing on... Is that a Maquette?! Fun! And Designs for the new TTC website... And Ideas for transit in the future...
  • 26. ...and all is well that ends well... http://transitcamp.org/ video: http://youtube.com/watch?v=PDkEPvIwarI
  • 27. http://vancouver.transitcamp.org/ the grid karen fung http://www.flickr.com/photos/jmv/2098818828/ http://www.flickr.com/photos/roland/2097460694/ schedules buttons http://www.flickr.com/photos/dustinq/2102436629/ http://www.flickr.com/photos/arianek/2096171259/
  • 28. , 2008 area 3-24campbay Feb 2ansit ming.org/tr Co amp barc To be continued...
  • 29. ...now off to find our next citizen superhero!!!
  • 30. san diego is burning the multi-citizen hero squad
  • 31. As the fires raged around them, citizens with cameras, phones, computers and other technology recorded...
  • 32. They reported on everything they could find out so that others could find their loved ones...
  • 33. They made maps from data gathered from various sources (mostly other citizens recording openly online)...
  • 34. They took over 10,000 photos, many of which were used by news stations...
  • 35. ...The traditional news outlets have done a fantastic job of sensationalizing the already sensational...If their goal was simply to make me anxious, then job well done... from: http://sitening.com/blog/2007/10/22/ san-diego-wildfire-updates-with-google- maps/
  • 36. Fortunately, we have the Internet, with its Web 2.0, open API’s, and several clever people who have been able to assemble some very useful information. Here’s my favorite of the bunch. It’s a Google Map of the San Diego area, with polygons and icons showing the perimeter of the fire at various times throughout the past few days, along with road closings, shelter locations, and other updates. from: http://sitening.com/blog/2007/10/22/ san-diego-wildfire-updates-with-google- maps/
  • 37. ordinary people doing the league of super citizens extraordinary things
  • 38. Citizen Heroes in the United Kingdom
  • 46. engaging citizen heroes in ann arbor, michigan
  • 47. engaging citizen heroes in new zealand
  • 48. Library of Congress engages citizen Superheroes
  • 49. Library of Congress engages citizen Superheroes
  • 50. There are thousands of heroes out there who we haven't covered here...
  • 51. back to the scene of action: Canada
  • 52. So, how do I engage this energy?
  • 53. ENCOURAG E COLLAB ORATION
  • 54. how to encourage collaboration 1.be a platform (provide APIs - make data available)
  • 55. “ A quot;platformquot; is a system that can be programmed and therefore customized by outside developers – users – and in that way, adapted to countless needs and niches that the platform's original developers could ” not have possibly contemplated, much less had time to accommodate. –Marc Andreessen, http://blog.pmarca.com/2007/09/the-three- kinds.html talk to me about stuff like Microformats, APIs and OpenID afterwards!
  • 56. how to encourage collaboration 1.be a platform (provide 6.show progress APIs - make data available) 7. take simple, small steps 8.reach out to people from 2.publish everything different backgrounds openly and industries 3.be available 9.view the public as a 4.embrace the chaos partner, not a recipient 5.reward contributors 10.run real, open betas
  • 57. government 2.0 = partnering with engaged citizens
  • 63. 100% authentic certified wholehearted trust government 2.0=trust
  • 66. About those rockin’ images • Many of them are purchased from iStockPhoto.com • Those borrowed from Flickr are: • Cal Henderson: http://flickr.com/photos/laughingsquid/108769433/ • California Fires: http://www.flickr.com/photos/slworking/1721837998/ • Caltrain: http://www.flickr.com/photos/roland/156255158 • Chris and Cal Yell: http://www.flickr.com/photos/stewart/84223661/ • Chris and Cal Laugh: http://www.flickr.com/photos/foolswisdom/86710196/ • TTC street shot: http://www.flickr.com/photos/tracer/117014378/ • Transit Waiting Area: http://www.flickr.com/photos/mag/374819180/ • Accordian Guy: http://www.flickr.com/photos/willpate/381425426/ • Design Slam TransitCamp: http://www.flickr.com/photos/brycej/380827536/ • Whiteboard TransitCamp: http://www.flickr.com/photos/rdi/379668453/ • The Grid TransitCamp: http://www.flickr.com/photos/brycej/380816409/ • And the song, of course, “Somebody’s Watching Me” by Rockwell (classic)
  • 67. sites of note: • barcamp.org • kpbs.org/fires • transitcamp.org • microformats.org • getsatisfaction.com/annarbor • openid.net • twitter.com/nateritter • oauth.net • citizenwausau.com • faircopyrightforcanada.ca • chicagocrime.org • everyblock.com • iamcaltrain.com • flickr.com/commons • fixmystreet.org • creativecommons.org • groups.google.com • wikipedia.org • www.safeas.govt.nz • coworking.info • wiki.participation.e.govt.nz • flickr.com • maps.google.com • technorati.com
  • 68. Tara Hunt tara@citizenagency.com 415.694.1951 skype: tarahunt747 www.citizenagency.com www.horsepigcow.com