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Avon & Wiltshire Mental Health Partnership NHS Trust (AWP) is a healthcare institution with multiple hospitals, over 3,400 employees, and a large number of community sites. Heavy winter snowstorms highlighted shortcomings in AWP's crisis communications. It was increasingly difficult to track frontline service delivery using just email and phones.
And it was difficult to get a clear, comprehensive view of operations status during a crisis. This case study investigates how AWP is able to protect their services, customers and reputation, even in the midst of a fast-moving crisis.
The organization needed to alert thousands of staff members, as well as manage an incident across numerous sites and collaborate on the response. To overcome those challenges, AWP adopted MissionMode’s web-based crisis management and communications software.
The organization is now able to communicate quickly and easily with staff members through any communications device, no matter where the people are located. MissionMode also provides a unified command and control platform that delivers centralized and auditable control of crisis and operational incidents.