CS Portals

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CS Portals

  1. 1. How do thebiggest businesses scale customer service?
  2. 2. Click Help
  3. 3. Notice a Pattern?
  4. 4. FAQ
  5. 5. Drives users toFAQ Self-serve content that they most likely need
  6. 6. Contact InfoSelf Serve Content
  7. 7. Click Help on
  8. 8. Marketing Self Serve ContentPush Account Contact Info Managers Push Support SpecialistsMore Contact Info
  9. 9. No Call Center 30 Person Call Center
  10. 10. But we….“make a fancier product!”“have users that drive revenue!”“need to close sales!”
  11. 11. OK, That’s Fair We want to tellprospective customersthat we’re here to help
  12. 12. But…
  13. 13. Click onSelf-Serve Content
  14. 14. Helpful Unstructured UnprioritizedNot Very Helpful
  15. 15. Helpful
  16. 16. Helpful
  17. 17. Helpful
  18. 18. Is there ahappy medium?

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