4. VISION STATEMENT & OBJECTIVES Our vision is to expand the business by 3 folds in next 2 years by implementation of TQM practises for building partnerships and over all stakeholder satisfaction.
10. Translating our strategy into an IT Balanced Scorecard Atam,Elena,Mirabel,Jullie Perspectives Objectives Measures Initiatives Outcome Financial Maximise & improve profitability, net income. Reduce technology overheads cost Revenue growth, profit margins, cash flow, ROI,ROCE,EVA. Cost. Compliance with budget for hardware,software,consulting. The budget must be consistent with the strategic plan. Increased revenues, profits, shareholders values then dividends. Customer Increase customer base. Establish & maintain a good image & reputation Customer satisfaction. Customer retention. Market share Incorporate stakeholder feedback to obtain their perspective. Provide timely & accurate responses to customers request More satisfied customers, product/service leaders. Internal Processes: Operational Performance To maintain a high system performance to deliver timely services Quality, performance, value of service. Eg. website /other software. Improve data accuracy,update &upgrade new internal systems. Eg. Accurate & timely info. improved systems for mgt,staff,end-user
I have put the names in a tabular form, guys please check if I have made any error with spelling. Thanks Mirabel
ladies where are the objectives?
Atam, no mention has been made about ; Our target market Where we are based eg. Office at liverpool street The number of offices we currently operate. (which I believe is just one) The appx no. of houses which we have in our database for renting. The no of staff we employ Will that be verbally said or what is the plan? Thanks Mirabel
Mira, You are changing the columns for this one? _____________________________________________________________ Atam, Changes done ,but lost some of your text so please have a look if its alright. mirabel
Can we have similar colour for the text like the last slides? = Tried but since we already have a picture there doesn’t seem to be enough space for that so I have left it as it is. I think its alright.
Atam, I have made the necessary changes ,please check. One other thing since she would like a hard copy I don’t think it’s a good idea for us to take all our text away. What do you think. Thanks Mirabel ______________________________________________________________________________ MIRABELL, For the 3 rd point please just write only ‘e contract system and interactive contracts’ for the last line, just write ‘deadline tracking and reminder system and delete the rest please’ What else was that we wanted to add here? Please mention if you remember. Oh yeh the home automation system you can also add that with some other line if needed or can keep it as separate too.
Guys is this picture ok or blurry? let me know if I need to replace. Thanks Mirabel
Elena, I have adjusted each box to appear on a click.Please have a look through the slide show to see if its ok. Thanks mirabel