Артур Ворушило "BA skill in communications"

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Артур Ворушило "BA skill in communications"

  1. 1. BA Skills inCommunications* { * in e-mail communications by Artur Varushyla Mobile Competency Center User Experience & Design Center
  2. 2. <EPAM>
  3. 3. Agenda  Purpose  Email Communication  Pros & Cons  Business Rules  Tips & Tricks  Sandwich Template  Indirect questions  Key Words<EPAM>
  4. 4. Purpose  Improve performance of your written communications  Prepare one-self for business communications and career development<EPAM>
  5. 5. Why E-mails? Pros:  E-mails are slow  We do not see immediate reaction  We operate with a foreign language Cons:  Works with different time zones  Does not disturb the recipient  Documentary evidence of actions<EPAM>
  6. 6. Business Rules Response time to emails is:  less than 24 hours for a regular message if your name appears on a TO line  less than 2 hours for a high priority message if your name appears on a TO line  you are not required to respond if your name appears on a CC line unless you have some important to say<EPAM>
  7. 7. Sandwich Template Top  Thank for something Middle  Wrap up your question/request in the middle. Do not use direct questions. Bottom  Thank recipient once again.<EPAM>
  8. 8. Demo Hi John, Hope you are doing well. With this message I just wanted to touch base with our progress on Confluence updates. Look forward to your reply. Thank you in advance!<EPAM>
  9. 9. Ham & Key Words How to ask without a direct question?  I appreciate if you can….  We would really appreciate if you can…  If you can… that would be much appreciated.  Grateful if you can…  It would really help if you can…  I assume …. Please, confirm or provide with your feedback.<EPAM>
  10. 10. Tips & Tricks  Spell Check  Attachments  People & Company names  Re-read your message before sending!  Do not send messages in a bad mood  Elaborate a time line in your requests  Keep sentences short  Be logical  Number should be in words if less than 10  Use bullet lists  Do not write long emails  Start from summary  Add signature, especially with new people<EPAM>
  11. 11. Questions?<EPAM>
  12. 12. Thanks!<EPAM>

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