BEHAVIORS THAT BUILD OR DIMINISH TRUST ACCOUNTS<br /><ul><li>DepositsWithdrawalsClear expectationsUnclear expectationsKind...
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Behaviors That Build Or Diminish Trust Accounts

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Behaviors that build or diminish trust account

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Behaviors That Build Or Diminish Trust Accounts

  1. 1. BEHAVIORS THAT BUILD OR DIMINISH TRUST ACCOUNTS<br /><ul><li>DepositsWithdrawalsClear expectationsUnclear expectationsKindness, courtesyUnkindness, discourtesyMaking/keeping promisesBreaking promisesLoyalty to the absent (don’t talk negatively about them)Disloyalty, duplicityApologiesPridefulnessSeeking first to understandSeeking first to be understoodAccepting responsibilityBlaming othersExercising patience with othersManipulatingDistinguishing between person and behaviorThinking win-loseAssuming the best of othersBeing defensiveRewarding open, honest questions and feelingsNot rewarding othersAdmitting mistakes, apologizing, ask for forgivenessNot admitting mistakesRenewing your commitments to othersBeing dishonestBeing open to the influence of othersShowing favoritismAccepting the person and the situationNot giving creditAgreeing on the limits, expectations, consequencesSending mixed messagesBeing there for othersShowing a lack of courageLetting natural consequences teachTaking advantage of othersHelp others find solutions to problemsBlame others for mistakes

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