Aaron Fulkerson, Founder and CEO of MindTouch, and Kate Leggett, Principal Analyst at Forrester Research, hosted a lively webinar about how to refresh an outdated customer support center, empower users to learn, and help your support agents succeed.
MindTouch is uniquely qualified to expound upon the benefits of customer success. Millions of customers utilize the MindTouch platform and several top-tier clients, including MakerBot, Intuit, Paypal, and Blackboard use MindTouch to power their help centers.
In the recording, we will show you:
(1) Statistics and trends on what communication channels customers are using (Chat, SMS, Phone, Virtual support agent, etc)
(2) Why your support agents are failing to deliver quality service
(3) How to incentivize your customers to want to become experts
(4) Steps to transform your support center into a revenue-generating engine