10 Stunning Stats to Help Solidify Your Social Media Strategy
Social Media is the most dynamic aspect of your customer service strategy,
and in the age of the customer, it is quickly becoming the most important
component. Consumers are online, connected, and expecting their favorite
brands to engage them where they already are—Twitter, Facebook, and
other social sites. Check out these 10 stunning facts that illustrate the
future of the customer experience.
10Customers Want to Be Appreciated
71% of Customers Cite
“Valuing Their Time”
as the Most Important
Thing a Company Can do
Technology is rapidly changing the call center, but that doesn’t mean traditional
customer service is any less important. Call center agents are still on the front line.
Download our FREE Ebook and learn the fundamental tips and strategies that lead
to success in the call center.
Call Center and
Call Center Strategy 101:
Everything You Need to Know for Instant Success