MindRiver Managed Servces

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MindRiver Managed Servces

  1. 1. www.mindrivergroup.com<br />Managed Services Overview<br />
  2. 2. www.mindrivergroup.com<br />Contents<br />1<br />Company Profile<br />2<br />Services Offered – Managed Services<br />3<br />Why MindRiver<br />4<br />Key Customers<br />
  3. 3. Company Profile<br />Bangalore Based firm incorporated in the year 2003<br />MindRiver has 430+ strong IT professionals<br />USD $4.0 million revenue in year 2009-2010<br />Offices : Bangalore, Chennai, Delhi & Kolkata<br />Focused end-to-end ONE STOP IT Services Provider.<br />www.mindrivergroup.com<br />
  4. 4. Executive Team<br />Sanjay Prasad<br />CEO<br />Text<br />Ramalingam Srinivasan<br />Sr. Vice President<br />Text<br />Bobby Sandeep<br />Director<br />Sudeep Kumar<br />Director<br />www.mindrivergroup.com<br />
  5. 5. Services Offered<br /><ul><li> Off-Shore & On site Service Delivery Model.
  6. 6. Complete end to end IT Service Management.</li></ul>Application <br />Services<br />Development, Implementation & on Going support for Database, Middleware, and Enterprise Applications<br /><ul><li> Shared Services Model
  7. 7. Centralized delivery center at MindRiver for Many customers.</li></ul>Managed IT<br />Services<br />Infrastructure<br /> Management<br /> Services<br />www.mindrivergroup.com<br />
  8. 8. Services Offered<br /><ul><li> Project Management.
  9. 9. IT Process and Systems
  10. 10. IT Capacity Management
  11. 11. Network Design</li></ul>Consulting<br /><ul><li> On Demand Computing.
  12. 12. Enterprise Cloud. IT infrastructure as a Service - IaaS</li></ul>Cloud Computing<br /><ul><li> Certified as HP & Acer Partner.
  13. 13. Added 100+ customers in 2 years.
  14. 14. One Stop Solutions for all IT Products.</li></ul>Systems Integration<br />www.mindrivergroup.com<br />
  15. 15. Managed Services Desk<br />Shared Services Desk – Reduces cost<br />One Desk – Many Customers<br />An effective utilization of Capacity<br />www.mindrivergroup.com<br />Customer 3<br />Shared Facility<br />@ MindRiver<br />Customer 2<br />Customer 1<br />
  16. 16. Managed Services Capability<br />www.mindrivergroup.com<br />
  17. 17. Managed Services Offering<br />www.mindrivergroup.com<br />Desktop Management Service offers world-class, reliable and secure support and maintenance services for corporate desktops. Our Services provide help Clients cost-effective desktop support by optimizing desktop infrastructure, improve end-user productivity and protect corporate desktop assets.<br />Diagnostics and Root cause analysis: Help diagnose and identify root-cause issues for performance and security related issues with the desktop<br />Security management: Ensure that the desktop is free of any virus, mal-ware, ad-ware, etc. This includes a full detection and removal of security threats<br />Tune up and performance management: Identify and resolve issues related to poor performance with the desktop. This includes disk de-fragmentation, clean up of startup files, clean cache etc<br />Patch management: Identify any patch anomalies with the desktop applications and ensure all patch levels are current with the desktop<br />Backup and archiving: Proactively backup the critical data stored in your desktop, and protect yourself from any critical data loss or failure of hard disks<br />Remote assist: Instantly solve any problem on end-user desktop using remote assist tools. Qualified experts will remotely connect to desktop and solve any desktop issues any-time anywhere<br />
  18. 18. Managed Services Offering<br />www.mindrivergroup.com<br />Server management service offers reliable, secure and ITIL- compliant support and management services for any type Microsoft server infrastructure in corporate datacenters. By playing a pivotal role in increasing server availability, improving data protection & enhancing flexibility, we help businesses maintain a competitive edge.<br />Alert monitoring: Remote monitoring of servers on a 9x5 basis for fault, performance, and security alerts. Proactively escalate issues to appropriate groups.<br />Resolution management : Remote resolution of server problems on a 9x5 basis for fault, performance, and security issues<br />Vulnerability management: Periodic and real-time scanning for vulnerabilities on servers. Identify potential security vulnerabilities and resolve them<br />User monitoring: Track and report all user activity on critical servers. Identify suspicious activity and take corrective action<br />Backup and Archiving: Proactively backup the critical data stored in your servers, and protect servers from any critical data loss or failure of storage.<br />Remote SysAdmin: Instantly solve any server issues by real-time access to certified server administrators. Remote access resolution of any type of server problem.<br />
  19. 19. Managed Services Offering<br />www.mindrivergroup.com<br />Network Management Services offers reliable, secure, and ITIL-compliant support and management services for any type of corporate network infrastructure. Our expertise in multiple network technologies and critical network infrastructure helps us efficiently manage LANs, WANs, VPNs and Wireless networks thus ensuring all time access for end-users to their applications.<br />Alert monitoring: Remote monitoring of networks on a 24x7 basis for fault, performance, and security alerts. Proactively escalate issues to appropriate groups<br />Vulnerability management: Periodic and real-time scanning for vulnerabilities on network devices. Identify potential security vulnerabilities and resolve them<br />User monitoring: Track and report all user activity on critical network infrastructure. Identify suspicious activity and take corrective action<br />Patch and configuration management: Proactive and timely installation critical patches and manage configurations of all your network devices. Helps prevent downtime and intrusions<br />Remote NetAdmin service: Instantly solve any network issue with access to real-time access to certified network administrators. Remote resolution for any type of network problem.<br />
  20. 20. Managed Services Delivery Model<br />www.mindrivergroup.com<br />
  21. 21. Managed Services Infrastructure<br />www.mindrivergroup.com<br /> We at MindRiver aim towards providing an established stable environment to deliver services to our customers. <br />1200 Sqft state-of-the-art facility with dedicated conference room & pantry.<br />Voice and data services – 1 Mbps Dedicated Bandwidth with a 512kbps failover link.<br />Electricity services - Generator & UPS backed power.<br />Business enabling services such as Housekeeping, security and maintenance services.<br />
  22. 22. Why MindRiver - Key Differentiator<br />Strong Sales, Delivery and Support Process<br />Process<br />Human <br />Resource<br />Priority for Employee Satisfaction and Open Door Policy<br />Strong Technical team to manage complex projects<br />Technical Team<br />Key Account<br /> Manager<br />One Face to Customers<br />In house <br />Sourcing <br />Fast Sourcing of Talents<br />www.mindrivergroup.com<br />
  23. 23. Why MindRiver - 8 Core Principles<br />www.mindrivergroup.com<br />Flexible Costing <br />Customer Relationship Management (CRM)<br />Grow with Customers<br />Quality of Service<br />Strong Client Engagement Model<br />Strong Employee Relationship Program helps motivation & Attrition mgmt<br />Passion & Commitment to our customer Success<br />Soft Skill, Technical and ProcessTraining to MindRiver Employees<br />
  24. 24. Key Customers<br />www.mindrivergroup.com<br />The logos shown above are the trade marks of the respective companies<br />
  25. 25. Thank You !<br />www.mindrivergroup.com<br />Join Hands with us. <br />Together we can make a difference<br />

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