Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

PRSA Professional Development Workshop - Social Media Crisis Management

1,276 views

Published on

For more information about Social Media Crisis Management, contact MindComet - http://mindcomet.com.

Published in: Business, Education
  • Be the first to comment

PRSA Professional Development Workshop - Social Media Crisis Management

  1. 1. PRSA Orlando Professional Development Workshop Jeremy Hilton - VP of Media and Technology - @jeremyhilton Mark Krupinski - Director of Social Media - @markkrupinski May 20, 2010
  2. 2. The Power of One
  3. 3. Harry’s Dream
  4. 4. ‘‘ We’re experts at airplanes but novices in social media. We’re learning as ‘‘ we go. Todd Blecher, Boeing’s Communications Director
  5. 5. Acknowledge the Situation
  6. 6. Proper Explanation
  7. 7. Listen and Learn
  8. 8. Have a Plan

×