Mobile Health Monitoring Concept


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A service concept prototype for mobile health monitoring.

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Mobile Health Monitoring Concept

  1. 1. B E T H | M O B I L E H E A L T H S Y S T E M JESSICA FERTIG + MELISSA ALTENHOFEN + ADRIANA GUZMAN ADS 714 - Designing Business Services and Consumer Experiences Department of Design - University of Kansas
  2. 2. “SERVICE DESIGN is the application of established design process and skills to the development of services. It is a creative and practical way to improveexisting services and innovate new ones” LIVE/WORK, 2010.“SERVICE DESIGN helps to innovate (create new) or improve (existing) services to make them more useful, usable, desirable for clients and efficient as well as effective for organizations. It is a new holistic, multi-disciplinary, integrative field.” STEFAN MORITZ, 2005
  3. 3. About 1 , 20 0 , 0 0 0 A m er i c a n s h a v e h e a r t a t t a c k s ev e r y y e a r 1,400,000 people cause accidental death or injury1 . 6 m i l l i o n a cc i d e n t s p e r y ea r l e a d t o d ea ths or serious injuries 4 0 , 0 0 0 p e o p l e a r e k i l l e d in the U.S every year B E T H | M O B I L E H E A L T H S Y S T E M
  4. 4. 90% ofThe average North American the time 5% in cars 5% outdoorsnow spends approximately indoors, 3hours per day B E T H | M O B I L E H E A L T H S Y S T E M
  5. 5. OUR GOAL: Design a system to improve quality of people’s livesby bringing mobile health and wellness solutions inside the car B E T H | M O B I L E H E A L T H S Y S T E M
  6. 6. IN OUR JOURNEY TO DISCOVERY Identify the environment, customers, and stakeholders Step ONE Determine top three incapacitating health emergencies Asthma and allergies reactions Heart attack Epilepsy Research characteristic symptoms and the Step TWO requirements of each one of themStep THREE Build a Needs Cluster Matrix B E T H | M O B I L E H E A L T H S Y S T E M
  7. 7. NEEDS CLUSTERS “ T h i s s t r a t eg y l o o k s t o c r e a t e a n i n t er s e c t i o n b et w e en c u s t o m e r r eq u i r e m e n t s (w h a t t h ey w a n t / n e e d ) a n d c us t o m e r b eh a v i o r a l m o d e s ( h o w t h ey g o a b o ut g et t i n g w h a t t h ey w a n t / n ee d ) . . . N e e d s c l u s t e r s i d e n t i f y a g a p i n t h e ma r ke t , a n o p p o r t u n i t y t o s e r v e c u s t o m er s i n a d i s t i n c t i v e, n ew w a y. ” USER REQUIREMENTS STOP MONITOR IMMEDIATE OXYGEN VEHICLE VITAL SIGNS MEDICATION COMMUNICATION ATTENTION ABNORMAL VITAL SIGNSSYMPTOMS SPEECH INABILITY IMMOBILITY VISUAL DISTURBANCE ABNORMAL FACIAL REACTIONS BODY DISCOMFORT SHALLOW BREATHING 4 1 2 3 1 2 3 4 B E T H | M O B I L E H E A L T H S Y S T E M
  8. 8. NEEDS CLUSTERS: DEFINITION1 . D E T E C T: T h e h e a l t h m o n i t o r i n g s y s t e m w i l l ke e p t r a c k o fthe driver wellness and if there is any vital sign change, be-havioral or physical alterations the system will detect andalert the driver that there might be something wrong.2 . C O M M U N I C AT I O N B R I D G E S : B e t h ’s a b i l i t y t o c o m m u n i c a t ew i t h t h e p a s s e n g e r a n d E M S i n c a s e o f a n e m e r g e n c y.3 . I M M E D I AT E AT T E N T I O N : B e t h w i l l i m m e d i a t e l y t a ke o v e rthe driver steering wheel. It will stop the vehicle from movingand it will assist the driver/patience to walk him through thep r o c e s s o r r e c o v e r y.4. SELF-DRIVING: In case of non immediate EMS response ord r i v e r ’s i n a b i l i t y t o d r i v e h i m s e l f t o a n E R , B E T H w i l l a u t o-m a t i c a l l y t a ke t h e c o n t r o l o f t h e v e h i c l e a n d d r i v e i t t o t h enearest hospital or center of attention. B E T H | M O B I L E H E A L T H S Y S T E M
  9. 9. 53 yr old Roy is a successful public relations executive. He spends 11 hours a day at work and comes home home to three teenagers and his wife of 27 yrs. Roy has been a smoker for 20+ years and lives a sedentary lifestyle. Roy has recently started experiencing a frequent sharp pain in his chest and arm. They have been suttle attacks, so he does not think seeking help from a doctor is necessary.ROY Jen is a 28 year old, High School English Teacher and the proud mother of two boys, Austin and Tucker. She has Sever Asthma. She was diagnosed at the age of 3 when her parents found her in her bed not breathing. The doctors were able to confirm after extensive testing that Jen’s Asthma is brought on by pollen. USER Jen takes precaution daily by not allowing her children to have pets, get- TYPES ting allergy shots, and by carrying her inhaler in her purse. However even though she takes precautions, during high pollen season’s she does have JEN occasional Asthma Attacks. Annie is a 35 yr old elementary school teacher. She was diagnosed with epilepsy when she was 8 yrs old. TAnnie’s seizures have been inscreasinly getting worse. Annie has noticed that her body sends warning signals or “auras” just before having a seizure. In her case, everything starts with a flashlight on one of her eyes that increases until making her completely blind after 20-25 seconds. Her aura is short in comparison to other cases, but atleast she has some warning. Although It has been 3 years since her last seizure, Annie is still always cautious about listening to her body.ANNIE B E T H | M O B I L E H E A L T H S Y S T E M
  10. 10. PAT I E N T J O U R N E Y M A P Stressed Happy Engaged Dizzy Anxious Unconscious Thankful Stressed Worried Sceptic Information Turn on InformationPhases Setting up Drive (crisis) Pull over Call 911 to theof the to the the carJourney Journal (APP) Journal (APP) ANTICIPATE ENGAGE REFLECT B E T H | M O B I L E H E A L T H S Y S T E M
  11. 11. E X P E R I E N C E P R OTOT Y P I N G + R O L E P L AY I N GB E T H | M O B I L E H E A L T H S Y S T E M
  12. 12. DESIGN RESEARCH FRAMEWORK What What What What we saw we learned it means we can doUsers are conscius about There is an important relation Automobile should take Connect the touchpointstheir medical conditions between cellphones and cars advantage of the system is by developing a sensor already being used to synchro system network usingOften text and talk Mobile applications on health nize music and making calls the devices the user interacton the cellphone are well received by most of and use them to monitor and in his/her everyday life users when they know about warn. besides the car.They spend a lot of time themjust driving Cars should have a built-in Empower the user with Automobile are developing system to sense vital signs. a programmable applicationFamily is concerned new technologies but not that fits her/his profile.about them using a systemic approach. Service Design approach could benefit to establish Rebrand the drivingSome of them monitor Medical records are important a system of touchpoints experiencetheir health at home or for the patients but missed to help the users to improveusing an app. by these technologies. their quality of life.Family learn warning The constant communication It’s vital for the users feel theysymptoms with the family is important have more control in crisis for the users. behind the wheel. Users that had a bad experience while driving could have panic attacks in the future if they drive again B E T H | M O B I L E H E A L T H S Y S T E M
  13. 13. She gets into the car and start her journey to her mom’s place. She is not very focused and is still thinkingabout the conversation with Nick, her husband. Suddenly a light starts flashing on the screen of the car but,she can’t see it. You can hear her breathing and she can’t help start coughing. B E T H | M O B I L E H E A L T H S Y S T E M
  14. 14. SCENARIO & STORYBOARDJen is a 28 year old, High SchoolEnglish Teacher and the proudmother of two boys, Austin andTucker. She has Sever Asthma. Shewas diagnosed at the age of 3when her parents found her in herbed not breathing. The doctorswere able to confirm after exten- She is talking to her husband by the phone but she gets stressed after the conversa-sive testing that Jen’s Asthma is tion. After hanging up she sees an alarm inbrought on by pollen. her phone about her level of stress and respiration rate, but she dismiss it.Jen takes precaution daily by notallowing her children to have pets,getting allergy shots, and by carry-ing her inhaler in her purse. How-ever even though she takes pre-cautions, during high pollen Jen has had a long day at work and is ready to go home. Beforeseason’s she does have occasional that she needs to pick up Austin. He spends the afternoons with his grandma who lives 10 miles away.Asthma Attacks. B E T H | M O B I L E H E A L T H S Y S T E M
  15. 15. Beth, the automobile health system in her car starts a passive conversation. Beth shows in the screen the vital signs of Jen andrecommend her to pull over. Even Jen is feeling bad she doesn’t agree, she thinks: Beth I am very close to my mom’s. I am ok.She coughs more and more and her vision gets blurry and now is not only difficult to breathe but to see the road. Beth sense herlevels of anxiety increasing and takes control of the car. Jen is almost unconscious. Beth pulls over and call Jen’s mom. B E T H | M O B I L E H E A L T H S Y S T E M
  16. 16. Jen now is waiting for the attack to go away. After a couple ofminutes she is feeling better but not sure to start driving again,so that’s why ask Beth to take her home. B E T H | M O B I L E H E A L T H S Y S T E M
  17. 17. What is BETH?BETH is a health and wellness monitoring system to help driverkeep track of their well-being. What BETH can do?BETH stores past and present medical records of the driversand it’s most common passengers to keep track of their“normal” state of wellness. With this stored information, BETHis able to monitor any physical and behavioral patterns to de-termine if there is the presence of a symptom that could causean attack or seizure while driving. In case of an emergencyBETH calls 911 and assists the driver and try to walk himt h r o u g h t h e r e c o v e r y p r o c e s s w h i l e w a i t i n g f o r E M S . H o w e v e r,i f t h e p a s s e n g e r i s u n a b l e t o r e c o v e r, B E T H d r i v e s t h e v e h i c l et o t h e n e a r e s t h o s p i t a l o r h e a l t h c e n t e r. B E T H | M O B I L E H E A L T H S Y S T E M