1. What are their pain points/issues/problems?
1. Difficulty in tracking the location and utilization of their molds makes it difficult to decide on how many new molds are required for
production.
2. There isn’t efficient maintenance and checklist status information transfer from molders to mold engineers. It is usually a manually-
intensive and error-prone process involving emails, spreadsheets or PDFs.
e.g., L’Oreal is interested in information on maintenance status and history, work orders for maintenance, and also Mold end of lifecycle
prediction to make maintenance decisions.
What Opportunity(ies) can we take advantage of?
Optimal mold requirement planning
Collaborative portal to share all maintenance-related data
Mold monitoring solution
Mold lifespan prediction and audit

2. Mold Procurement
What are their pain points/issues/problems?
1. Molders usually face a problem of smooth manufacturing process, maintenance and handling of tools after receiving them. Qualifying
potential mold makers based on their engineering capacity will ensure smooth manufacturing process, less tool adjustment and from the
customer side how easy to maintain the tools after they are shipped.
2. Without knowing the projected maintenance cost, it is difficult for most OEMs to carry out budgeting for long term work as they deal
with a lot of authorization of costs. With information on projected maintenance cost, procurement can also compare projected cost with
actual cost. ( P&G)
What Opportunity(ies) can we take advantage of?
Sourcing the best mold maker and evaluating existing mold makers
Secure collaboration tool to share files and communicate in real-time with molders and mold makers
Estimated maintenance cost of toolings

3. Molder (Production)
What are their pain points/issues/problems?
1. When molds are transferred to molders’ facilities this must be accompanied with several documents such as tool design, tool test result,
preventive maintenance checklist, spare parts list, Bill of material and also reports of PM results and breakdown reason .Often these
documents are transferred manually which are prone to errors.
2. Most clients have no idea why their mold fails or stops working during production.(e.g. Mabe). This is because the causes of failures is
usually not understood by molders.
What Opportunity(ies) can we take advantage of?
1. Maintenance scheduling algorithm considering production plan and maintenance requirement
2. A collaborative tool that facilitates the sharing of documents such as tool design, tool test result, preventive maintenance checklist, spare
parts list, Bill of material and report on PM results will streamline the management of these files between multiple parties.
3. location management
4. Maintenance work order management

4. Molder (Quality)
What are their pain points/issues/problems?
Molders and OEMs may be working in different geographical areas so collaborating is a big issue for them. In particular,
manually transferring and sharing of part drawing document is prone to errors and managing the process is cumbersome.
What Opportunity(ies) can we take advantage of?
A collaborative tool that facilitates the sharing of part drawings

5. R&D
What are their pain points/issues/problems?
Mold makers and part designers usually work in silos and sometimes in different geographical areas so collaborating is a big
issue for them. In particular, collaboration/number of design iterations with mold maker/part designer.
What Opportunity(ies) can we take advantage of?
A collaborative tool that facilitates the sharing of part drawings and tool requirements ( ex. Tolerances, finishing, number of shots
etc.) will streamline the management of these files between multiple parties to ensure efficient implementation of change orders.

6. Mold maker (Design)
What are their pain points/issue/problems?
Mold makers and part designers usually work in silos and sometimes in different geographical areas so collaborating is a big issue for
them. In particular, collaboration/number of design iterations and part drawings with mold maker/part designer
What Opportunity(ies) can we take advantage of?
A collaborative tool that facilitates the sharing of part drawings and tool requirements ( ex. Tolerances, finishing, number of shots etc.)

7. Mold maker (Fabrication)
What are their pain points/issues/problems?
Mold makers and part designers and molders usually work in silos and sometimes in different geographical areas so collaborating is a
big issue for them. In particular, manually receiving documents such as part drawings, tool requirements from parts designers and
sharing of documents such as tool design, tool test result, preventive maintenance checklist spare part list and bill of material to
molders introduces costly errors and unnecessary delays.
What Opportunity(ies) can we take advantage of?
A collaborative tool that facilitates the sharing of files will streamline the management of these files between multiple parties to ensure
efficient implementation of change orders.

8. Why the need for a collaboration portal?
Provide a single
source of access for all
interactions between
parties
Source: Tech-clarity

9. The needs of part and mold designers
Part Designers Need:
• Insight to design for manufacturability/avoid part defects
• Better collaboration with mold designers
• Improved understanding of the impact of material choices
• Guidance on design decisions such as draft angles or where to place ribs
Mold Designers Need:
• Insight to avoid manufacturing defects
• Part designers to use the latest technology to help them understand the impact of their design decisions
• Insight to improve cycle time
• Guidance on design decisions for cooling lines, ejector pins, gate locations, and parting lines

10. Facilitate Collaboration
Collaboration Leads to Better Designs !
 Decisions made by part and mold designers are interdependent so collaboration
between both is critical.
 Mold designers have a lot of in-depth process knowledge that will add value to the
part design process, while the part designer understands the part requirements
better.
 Unfortunately, the silos between part and mold designers make collaboration a
significant challenge.
By working together,
• the mold designer has a better understanding of the part requirements and
• the part designer has insight into critical issues that will lower the cost of the
mold, reduce cycle time, and reduce the risk of manufacturing defects.

11. Consider Integrated Platforms
Consider platforms that facilitate:
 better collaboration and
 provide each designer with access and visibility to what the other does.
Another benefit of an integrated platform is that,
streamlines the change workflow.
A change made to the part can automatically update in the mold design. This
prevents anyone from working with outdated information, thus eliminating another
potential source of errors.