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Mission Critical Interaction Design UX Meetup & IxDA Los Angeles Mikkel Michelsen Senior UX Designer www.reaktion.com [ema...
Who am I <ul><li>Mikkel Michelsen </li></ul><ul><li>Senior User Experience Designer </li></ul><ul><li>Systematic </li></ul...
Agenda <ul><li>Mission critical arenas </li></ul><ul><li>Environments, users and systems </li></ul><ul><li>A word on frict...
Arenas
Mission Critical Arenas <ul><li>Healthcare  </li></ul><ul><li>Military  </li></ul><ul><li>Transport </li></ul><ul><ul><li>...
When things go wrong…
Users can act unpredictably
Environments, users and systems
A strange language?
Embedded legacy
Digitized environments
Going digital
Accessability
Lighting
Key tasks and attention span
Monitor or use?
Operate without looking
Designing alarms
Differentiating visuals <ul><li>Size and placement  determines visibility. </li></ul><ul><li>Colors  signal criticality. N...
Friction
Friction
Friction removal <ul><li>Reduce # steps or layers </li></ul><ul><li>Reduce # elements </li></ul><ul><li>Apply Fitts law </...
1:  Reduce # elements
2:  Reduce # layers/steps
3:  Apply Fitts Law 1935 1988 1962 2009
Trends
Sharing
4:  Visual design reduces friction
5:  Reduce cognitive load
Physical layout
6:  Automate
7:  Performance equals fluidity
Friction removal <ul><li>Reduce # steps or layers </li></ul><ul><li>Reduce # elements </li></ul><ul><li>Apply Fitts law </...
Mission Critical Interaction Design
Thank you! UX Meetup & IxDA Los Angeles Mikkel Michelsen www.reaktion.com [email_address]
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Mission Critical Interaction Design - UX Meetup & IxDA Los Angeles 2010

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This is the 2010 IxDA LA / UX Meetup presentation by Mikkel Michelsen, explaining the fundamentals of interaction design in a mission critical context. (declassified version)

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  • This is the 2010 IxDA LA / UX Meetup presentation by Mikkel Michelsen, explaining the fundamentals of interaction design in a mission critical context. (declassified version).

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Mission Critical Interaction Design - UX Meetup & IxDA Los Angeles 2010

  1. 1. Mission Critical Interaction Design UX Meetup & IxDA Los Angeles Mikkel Michelsen Senior UX Designer www.reaktion.com [email_address]
  2. 2. Who am I <ul><li>Mikkel Michelsen </li></ul><ul><li>Senior User Experience Designer </li></ul><ul><li>Systematic </li></ul><ul><li>Interaction Designer since 1997 </li></ul><ul><li>Mission critical systems since 2004 </li></ul><ul><li>IxDa member / speaker at Interaction ’09 </li></ul>
  3. 3. Agenda <ul><li>Mission critical arenas </li></ul><ul><li>Environments, users and systems </li></ul><ul><li>A word on friction </li></ul>
  4. 4. Arenas
  5. 5. Mission Critical Arenas <ul><li>Healthcare </li></ul><ul><li>Military </li></ul><ul><li>Transport </li></ul><ul><ul><li>Personal transportation (instrumentation, GPS …) </li></ul></ul><ul><ul><li>Transportation management (ATC, train management …) </li></ul></ul><ul><ul><li>Industrial (aviation, construction …) </li></ul></ul><ul><li>Space exploration </li></ul><ul><li>Intelligence community </li></ul><ul><li>Emergency services </li></ul><ul><ul><li>Police </li></ul></ul><ul><ul><li>Fire Rescue, </li></ul></ul><ul><ul><li>Paramedics etc… </li></ul></ul><ul><li>Energy management (renewable, conventional, nuclear …) </li></ul>
  6. 6. When things go wrong…
  7. 7. Users can act unpredictably
  8. 8. Environments, users and systems
  9. 9. A strange language?
  10. 10. Embedded legacy
  11. 11. Digitized environments
  12. 12. Going digital
  13. 13. Accessability
  14. 14. Lighting
  15. 15. Key tasks and attention span
  16. 16. Monitor or use?
  17. 17. Operate without looking
  18. 18. Designing alarms
  19. 19. Differentiating visuals <ul><li>Size and placement determines visibility. </li></ul><ul><li>Colors signal criticality. Need I say more? </li></ul><ul><li>Static or dynamic . Eye catches movement </li></ul><ul><li>Sound / voice . </li></ul><ul><li>Repetition : User might not catch it </li></ul><ul><li>Permanence : the amount of display time the alert is displayed, obtrusiveness can be raised. </li></ul>
  20. 20. Friction
  21. 21. Friction
  22. 22. Friction removal <ul><li>Reduce # steps or layers </li></ul><ul><li>Reduce # elements </li></ul><ul><li>Apply Fitts law </li></ul><ul><li>Visual design </li></ul><ul><li>Reduce cognitive load </li></ul><ul><li>Automate </li></ul><ul><li>Improve performance </li></ul>
  23. 23. 1: Reduce # elements
  24. 24. 2: Reduce # layers/steps
  25. 25. 3: Apply Fitts Law 1935 1988 1962 2009
  26. 26. Trends
  27. 27. Sharing
  28. 28. 4: Visual design reduces friction
  29. 29. 5: Reduce cognitive load
  30. 30. Physical layout
  31. 31. 6: Automate
  32. 32. 7: Performance equals fluidity
  33. 33. Friction removal <ul><li>Reduce # steps or layers </li></ul><ul><li>Reduce # elements </li></ul><ul><li>Apply Fitts law </li></ul><ul><li>Visual design </li></ul><ul><li>Reduce cognitive load </li></ul><ul><li>Automate </li></ul><ul><li>Improve performance </li></ul>
  34. 34. Mission Critical Interaction Design
  35. 35. Thank you! UX Meetup & IxDA Los Angeles Mikkel Michelsen www.reaktion.com [email_address]

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