Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Leading Virtual Teams: Build relationships online for effective teams

2,688 views

Published on

A webcast that allows team leaders to build trust, strong relationships, and put in place effective processes to make teams more effective.

Published in: Business, Education

Leading Virtual Teams: Build relationships online for effective teams

  1. 1. © Interaction Associates and ZOOM Collaborate
  2. 2. © Interaction Associates and ZOOM Collaborate Partner, ZOOM Partner, ZOOM Manager, Business Development
  3. 3. © Interaction Associates and ZOOM Collaborate Who We Are 3 For over 43 years, Interaction Associates (IA) has been an innovator of collaboration tools and techniques that help leaders and teams in global organizations build high-involvement cultures. In both 2012 and 2013, IA was named one of Training Industry‘s “Top 20 Leadership Training Companies.” … a strategic partner of Interaction Associates, ZOOM Collaborate helps leaders and teams tackle their most challenging collaborative challenges – in person and across distances – with virtual instructor-led training and skills application coaching. Your Hosts
  4. 4. © Interaction Associates and ZOOM Collaborate Who We Are 4 Who You Are • You work and meet in a global organization. • On a virtual team, or virtual project or team leader. • A functional leader of dispersed groups. • A coach to virtual teams. • A trainer or facilitator of virtual groups or teams.
  5. 5. © Interaction Associates and ZOOM Collaborate 1 2 3 4 5 6 7 8 9 10
  6. 6. © Interaction Associates and ZOOM Collaborate “Respond to invitations: • Share your answers to our questions in CHAT • put your own questions in CHAT • and respond to POLLS or Voting.” “Barry, what’s the best way for us to participate today?”
  7. 7. © Interaction Associates and ZOOM Collaborate Definitions
  8. 8. © Interaction Associates and ZOOM Collaborate Groups and Teams
  9. 9. © Interaction Associates and ZOOM Collaborate Virtual Team • • • • •
  10. 10. © Interaction Associates and ZOOM Collaborate 10 • Save time. • Save money. • Enable diversity. • Facilitate global collaboration. • Boost productivity. It’s more and more common for companies to have as many as 50% of employees working on virtual teams. 1 The Virtues of Virtual Teams * Virtual Team Success: A Practical Guide for Working and Leading from a Distance Almost 1/3 of virtual teams fail.
  11. 11. © Interaction Associates and ZOOM Collaborate 11 • Solve problems. • Make decisions. • Produce deliverables. • Accomplish shared goals.
  12. 12. © Interaction Associates and ZOOM Collaborate 12 • Work individually and together. • Build relationships. • Bring different skills sets. • Meet to get things done.
  13. 13. © Interaction Associates and ZOOM Collaborate 13 But they have some differences based on and team members interact. Which makes them look, feel and behave like !
  14. 14. © Interaction Associates and ZOOM Collaborate Punchline…and with great fanfare… One cannot set up and lead a virtual team in the same way as a co-located team and hope to achieve great results. 14
  15. 15. © Interaction Associates and ZOOM Collaborate Common Virtual Team Challenges With little or no regular f2f contact… • Team members have trouble staying aligned on and executing team goals and priorities. • Instead they fall back to managing their own “to do” lists.
  16. 16. © Interaction Associates and ZOOM Collaborate Common Virtual Team Challenges 16 Interacting online, without visual cues, it’s hard to… • Assess group dynamics. • Determine people’s needs. • Be confident knowing you’ve made the right move.
  17. 17. © Interaction Associates and ZOOM Collaborate 17 Without seeing their impact on others, team members often… • Lose track of who’s responsible for what. • Take less initiative. • Are less engaged in group discussions. • Simply check out. Common Virtual Team Challenges
  18. 18. © Interaction Associates and ZOOM Collaborate 18 • Confuse team members and slow down communication. • Increase frustration, tension, and isolation. Working across different time-zones, cultures, and languages can… Common Virtual Team Challenges
  19. 19. © Interaction Associates and ZOOM Collaborate 19 With little face-time except for an occasional video call… • Many teams members don’t form positive, collegial bonds, and • Leaders hear third-party comments about how “some people don’t follow through on this or that.” Common Virtual Team Challenges
  20. 20. © Interaction Associates and ZOOM Collaborate© Interaction Associates and ZOOM Collaborate 20 CHALLENGES SOLUTIONS
  21. 21. © Interaction Associates and ZOOM Collaborate LEADERSHIP CHALLENGE: Keeping People Aligned
  22. 22. © Interaction Associates and ZOOM Collaborate Team Charter Refresh Your Team Charter 1 Team Charter
  23. 23. © Interaction Associates and ZOOM Collaborate Refresh Your Team Charter 1 StarTeamTM Assessment
  24. 24. © Interaction Associates and ZOOM Collaborate 1
  25. 25. © Interaction Associates and ZOOM Collaborate 1
  26. 26. © Interaction Associates and ZOOM Collaborate 1
  27. 27. © Interaction Associates and ZOOM Collaborate 1
  28. 28. © Interaction Associates and ZOOM Collaborate 1
  29. 29. © Interaction Associates and ZOOM Collaborate LEADERSHIP CHALLENGE: Assessing Needs and Focusing My Attention
  30. 30. © Interaction Associates and ZOOM Collaborate 2 Balance Your Attention Across Three Dimensions
  31. 31. © Interaction Associates and ZOOM Collaborate Question: When things on your virtual team breakdown, which Dimension of Success do you tend to disregard? Results? Process? Relationship? Please type your answer in CHAT. 2
  32. 32. © Interaction Associates and ZOOM Collaborate Needs that Motivate Us to Take Action • • • • • • • • • 2
  33. 33. © Interaction Associates and ZOOM Collaborate Things You Can Say Along the Way • • • • 2
  34. 34. © Interaction Associates and ZOOM Collaborate Δ+ • Using WebEx instead of just phones in our meetings is more efficient. (Process) • Were enjoying getting to know each other. (Relationship) • We all met our deadlines this week. (Results) • Get clearer on everyone’s area of responsibility. (Process) • Post everyone’s picture on our team portal. (Relationship) • Said we’d shrink proposal process to two weeks and we’re not there yet. (Results) 3
  35. 35. © Interaction Associates and ZOOM Collaborate LEADERSHIP CHALLENGE: Inclusion and Engagement
  36. 36. © Interaction Associates and ZOOM Collaborate Externalize Your Thinking 4 What • Decisions • Concerns • Issues • Options
  37. 37. © Interaction Associates and ZOOM Collaborate 1 Describe the situation. 2 Say why it’s important. 3 Articulate your reasoning. 4 Make a request, if appropriate. How To Externalize Your Thinking • Decisions • Concerns • Issues • Options 4
  38. 38. © Interaction Associates and ZOOM Collaborate Get People Involved in Decision Making 5 1. What’s the decision? 2. Who are the stakeholders? 3. What level of involvement will each have? 4. How will I communicate the decision-making approach to them?
  39. 39. © Interaction Associates and ZOOM Collaborate LEADERSHIP CHALLENGE: Building Trust and Rapport Of top 5 actions leaders can take to build trust, 2 involve Decision Making:  communication rationale  seeking input.
  40. 40. © Interaction Associates and ZOOM Collaborate 40 To deliver on our commitments. To work together in a clear and collaborative way. To care about each other’s well-being.
  41. 41. © Interaction Associates and ZOOM Collaborate I ASKED FOR A,B,C. YOU GAVE ME A,B,C. Foster Trust Based On Performance 6
  42. 42. © Interaction Associates and ZOOM Collaborate 1 Foster Trust by Modeling Direct Feedback 7
  43. 43. © Interaction Associates and ZOOM Collaborate Foster Trust with Authentic Communication Express Ethos Give for action Connect with Pathos Logos 8
  44. 44. © Interaction Associates and ZOOM Collaborate • Express • Connect with • Give for action. Write your answer in
  45. 45. © Interaction Associates and ZOOM Collaborate LEADERSHIP CHALLENGE: Leveraging Differences and Maintaining Cohesion
  46. 46. © Interaction Associates and ZOOM Collaborate 46 Desired Outcomes Teach a Common Collaborative Language Open-Narrow-Close Seek to understand before trying to convince. 9
  47. 47. © Interaction Associates and ZOOM Collaborate 47 10
  48. 48. © Interaction Associates and ZOOM Collaborate 48 1 2 3 4 5 6 7 8 9 10
  49. 49. © Interaction Associates and ZOOM Collaborate 49 2 3 4 5 6 7 8 9 10 Team Charter
  50. 50. © Interaction Associates and ZOOM Collaborate 50 1 3 4 5 6 7 8 9 10
  51. 51. © Interaction Associates and ZOOM Collaborate 51 1 2 4 5 6 7 8 9 10 Δ+
  52. 52. © Interaction Associates and ZOOM Collaborate 52 1 2 3 5 6 7 8 9 10 • Decisions • Concerns • Issues • Options
  53. 53. © Interaction Associates and ZOOM Collaborate 53 1 2 3 4 6 7 8 9 10
  54. 54. © Interaction Associates and ZOOM Collaborate 54 1 2 3 4 57 8 9 10
  55. 55. © Interaction Associates and ZOOM Collaborate 55 1 2 3 4 5 6 8 9 10 the facts the impact check perceptions request agreement
  56. 56. © Interaction Associates and ZOOM Collaborate 56 1 2 3 4 5 6 7 9 10 Ethos Pathos Logos
  57. 57. © Interaction Associates and ZOOM Collaborate 57 1 2 3 4 5 6 8 10
  58. 58. © Interaction Associates and ZOOM Collaborate 58 1 2 3 4 5 6 7 8 9
  59. 59. © Interaction Associates and ZOOM Collaborate
  60. 60. © Interaction Associates and ZOOM Collaborate Tools for Building Trust and Involvement Something for You
  61. 61. © Interaction Associates and ZOOM Collaborate
  62. 62. © Interaction Associates and ZOOM Collaborate barryr@zoomcollaborate.com susandg@zoomcollaborate.com avega@interactionassociates.com

×